Course Detail(MP031 : Coaching for Performance Improvement (Live Webinar))

SDF Funding, SkillsFuture Credit

MP031 : Coaching for Performance Improvement (Live Webinar)

7.00 CPE Hours (Others)
Classroom

Please be informed that in view of the current COVID-19 situation, we will be changing the format of the session on 3 Sept 2020 into a Live Webinar. A detailed set of instructions on the Live Webinar will also be sent to you closer to date.Please sign up for a Zoom account (https://zoom.us/) if you currently do not have an account. 

Programme Objective

Upon completion of this workshop, participants will:

  • Improve people management skills
  • Handle difficult staff at work
  • Carry out systematic performance management and coaching
  • Discuss performance strengths, deficiencies and areas to improve with staff
  • Guide subordinates towards improved work performance

Programme Outline

  • Improving employee performance @ work
  • Competencies of an effective leadership
  • Correct communication skills for better people management
  • Listening, questioning and understanding skills
  • Engaging in a two-way dialogue
  • Communicating openly and constructively
  • Using the funnel technique for feedback skills
  • Pitfalls to avoid as a coach manager
  • Communicating negative feedback constructively and tactfully
  • Coaching, mentoring and guidance for improved work performance
  • Counseling for under-performers. What if staff don’t improve?
  • Handling difficult employees
  • 360 degree feedback skills from supervisory to staff
  • Motivating employees at work
  • Case-studies and role play


Training Methodology
Coaching Guidelines, Do's and Dont's, Coaching Templates Coaching Checklists, Coaching Process and Case studies.

Closing Date for Registration
1 week before programme or until full enrolment.

 

Intended For

All levels of managers, section heads, engineers, executives and non executives who have to bring out the best in their staff through coaching skills.

Competency Mapping

Others = 7.00 Hours

Schedule & Fees

Date & Time

03 Sep 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 337.05   $ 269.64
For Non-Members: $ 404.46   $ 323.57
Early Bird Discount till 30 Sep 2020

Programme Facilitator(s)

Sandra Sandu

Venue

Online Classroom in or outside of
Singapore

Date & Time

06 Sep 2019 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Sandra Sandu

Date & Time

07 Mar 2019 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Sandra Sandu

Date & Time

10 Sep 2018 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Sandra Sandu

Testimonial

Funding

1] SkillsFuture Credit (SFC)
Funding Period: Until 8 January 2021
Course Ref No.: CRS-N-0048693

 

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. The credits will not expire and periodic top-ups will be provided by the government. SFC may be accumulated to pay for skills related course fees. You may wish to use your SFC to pay for partial/full ISCA course fees.  (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

  • Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SkillsFuture Credit?”, click “Yes” and input all required information. At the Cart page, please ensure that SFC funding is applied before clicking “Checkout”.
  • Step 2: After successful enrolment, please proceed to submit SFC claim on Skillsfuture Portal within 60 days before the course start date and obtain the necessary approval. Please submit SFC claim via SFC portal here: http://www.skillsfuture.sg/credit.

 

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.


2] WDA Training Grant - SDF Funding
This course is approved for SDF funding ($2 per training hour) for Company-sponsored participants only (Eligibility criteria apply). 
 
Funding Period: Until 8 January 2021
Funded Hours: 7 hours
Course Ref No.: CRS-N-0048693

If you wish to enrol participants with SDF Funding, please proceed with the following steps (For Corporate enrolments only) :

  • Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for WDA Funding?”, click Yes and input all required information. At the Cart page, please ensure that SDF funding is applied before clicking “Checkout”.
     
  • Step 2: After successful enrolment, please proceed to submit the Training Grant application via SkillsConnect Portal here: https://www.skillsconnect.gov.sg/

 

Employers of company-sponsored participants must submit training grant via SkillsConnect system to obtain training grant for course fees. You may submit the Training Grant application within the period from 30 days before the course start date to 30 days after course start date. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

 

Eligibility Criteria:

  • Company must be registered or incorporated in Singapore and;
  • Applicant is taking the course for the first time.
  • Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
  • Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
  • Applicant must be fully sponsored by the Company for all costs associated with the training and;
  • Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).

Programme Facilitator(s)


Ms Sandra Sandu,
MEd, FCMC


Sandra is an experienced HRD professional and corporate trainer with 27 years experience training employees of corporations across twenty five countries in Asia Pacific and Australia. Sandra holds several prestigious international qualifications:
  • Masters degree in Education MEd (Adult Training and Development) distinction from Sheffield University UK
  • Certified Trainer with the American Management Association
  • Certified Trainer with Buzan Centre on Thinking Skills, Innovation and Mind Mapping
  • Certified Management Consultant CMC since 1993
  • Fellow of Institute of Management Consultants FCMC from NY USA in 1999
  • Trainer, Multiple Intelligences, Mind Resources
  • Executive Coach, Business Thinking Systems Sydney Australia
  • Trinity College London Licentiate Certificate in Speech and Drama
  • Post Graduate Diploma in Applied Linguistics Regional Language Centre RELC
  • Advanced Certificate in Training and Development (ACTA)

Please be informed that in view of the current COVID-19 situation, we will be changing the format of the session on 3 Sept 2020 into a Live Webinar. A detailed set of instructions on the Live Webinar will also be sent to you closer to date.Please sign up for a Zoom account (https://zoom.us/) if you currently do not have an account. 

Programme Objective

Upon completion of this workshop, participants will:

  • Improve people management skills
  • Handle difficult staff at work
  • Carry out systematic performance management and coaching
  • Discuss performance strengths, deficiencies and areas to improve with staff
  • Guide subordinates towards improved work performance

Programme Outline

  • Improving employee performance @ work
  • Competencies of an effective leadership
  • Correct communication skills for better people management
  • Listening, questioning and understanding skills
  • Engaging in a two-way dialogue
  • Communicating openly and constructively
  • Using the funnel technique for feedback skills
  • Pitfalls to avoid as a coach manager
  • Communicating negative feedback constructively and tactfully
  • Coaching, mentoring and guidance for improved work performance
  • Counseling for under-performers. What if staff don’t improve?
  • Handling difficult employees
  • 360 degree feedback skills from supervisory to staff
  • Motivating employees at work
  • Case-studies and role play


Training Methodology
Coaching Guidelines, Do's and Dont's, Coaching Templates Coaching Checklists, Coaching Process and Case studies.

Closing Date for Registration
1 week before programme or until full enrolment.

 

Intended For

All levels of managers, section heads, engineers, executives and non executives who have to bring out the best in their staff through coaching skills.

Competency Mapping

Others = 7.00 Hours

Programme Facilitator(s)

Ms Sandra Sandu,
MEd, FCMC


Sandra is an experienced HRD professional and corporate trainer with 27 years experience training employees of corporations across twenty five countries in Asia Pacific and Australia. Sandra holds several prestigious international qualifications:
  • Masters degree in Education MEd (Adult Training and Development) distinction from Sheffield University UK
  • Certified Trainer with the American Management Association
  • Certified Trainer with Buzan Centre on Thinking Skills, Innovation and Mind Mapping
  • Certified Management Consultant CMC since 1993
  • Fellow of Institute of Management Consultants FCMC from NY USA in 1999
  • Trainer, Multiple Intelligences, Mind Resources
  • Executive Coach, Business Thinking Systems Sydney Australia
  • Trinity College London Licentiate Certificate in Speech and Drama
  • Post Graduate Diploma in Applied Linguistics Regional Language Centre RELC
  • Advanced Certificate in Training and Development (ACTA)

Upcoming Schedule

Date & Time

03 Sep 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 337.05   $ 269.64
For Non-Members: $ 404.46   $ 323.57
Early Bird Discount till 30 Sep 2020

Programme Facilitator(s)

Sandra Sandu

Venue

Online Classroom in or outside of
Singapore