Course Detail(WD002 : WSQ Apply Basic Negotiation Skills and Techniques)

SkillsFuture Credit, SSG Funding

WD002 : WSQ Apply Basic Negotiation Skills and Techniques

8.00 CPE Hours (Others)
Classroom

Important:
As this is a WSQ-accredited programme, ISCA is required to upload participant’s assessment results to SkillsFuture Singapore (SSG) for the generation of electronic Statement of Attainment (SOA). ISCA will collect personal information from all participants to generate the relevant SOA.

  • For more information, please refer to SSG website HERE.


Programme Objective

We often negotiate with clients, colleagues, subordinates and even bosses, formally or informally. Negotiation is about making adjustments to timelines, priorities, resources and deliverables to help things run smoothly. For most of the part we do it well but there are times when we feel we could have done better. It is an art which many of us are not fully confident in doing.

This course equips you with the key negotiation skills which can significantly improve both the individual and business performance and ultimately meeting the needs of the participating parties.

 

Programme Outline

The following areas will be covered:
 

  1. Identify negotiation outcomes in commercial situations to establish organisation’s desired position in the negotiation. Some key factors that will be taken into considerations are:
    • What negotiation outcomes should we achieve?
    • What is the context of negotiation?
    • What is the objective of negotiation?

 

  1. Identify roles and responsibilities needed to support negotiation objectives. Team cohesion is important and once the negotiation outcome and process have been agreed upon, the roles must be clearly assigned for negotiation to work out smoothly. The roles and responsibilities may include planning, researching, participating in negotiation, recording and following-up on items agreed / discussed.

 

  1. Prepare relevant background information to understand other parties’ position as it provides the team with the necessary leverage in achieving the desired outcome. Background information may relate to issues to be resolved, information supporting contentions, information about the other parties, potential opposing contentions and any relevant precedents.

 

  1. Use negotiation processes and techniques to assist in achieving desired negotiation outcomes. Appropriate techniques are critical in achieving stated negotiation outcomes. This could include strategic questioning and listening, using positive language, suitable tone of voice and language, managing conflicts etc.

 

  1. Record negotiations for evaluation and documentation purposes. Pointers on essential areas to take note during the negotiation phase will be covered as these will/may be future point of reference for other negotiations.

 
Training Methodology

A highly interactive competency-based training with a combination of instructional methods of lectures, discussions and assessment.
 
Assessment

Written assessment (open book)
(For those applying for WDA training grant, it's compulsory to complete all assessments)

 
Closing Date for Registration

1 week before programme or until full enrolment

Intended For

The training is targeted at professionals who are keen to learn the skills and knowledge about negotiating at the workplace.

Competency Mapping

Others = 8.00 Hours

Schedule & Fees

Date & Time

22 Apr 2020 (9:00 AM - 6:00 PM)

Fee (inclusive of GST)

For Members: $ 283.55
For Non-Members: $ 283.55

Programme Facilitator(s)

Sumadi R Sivasamy

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

04 Sep 2020 (9:00 AM - 6:00 PM)

Fee (inclusive of GST)

For Members: $ 283.55
For Non-Members: $ 283.55

Programme Facilitator(s)

Sumadi R Sivasamy

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

21 Dec 2020 (9:00 AM - 6:00 PM)

Fee (inclusive of GST)

For Members: $ 283.55
For Non-Members: $ 283.55

Programme Facilitator(s)

Sumadi R Sivasamy

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

03 Oct 2019 (9:00 AM - 6:00 PM)

Registration is closed

Programme Facilitator(s)

Sumadi R Sivasamy

Date & Time

21 Dec 2018 (9:00 AM - 6:00 PM)

Registration is closed

Programme Facilitator(s)

Sumadi R Sivasamy

Date & Time

17 Aug 2018 (9:00 AM - 6:00 PM)

Registration is closed

Programme Facilitator(s)

Sumadi R Sivasamy

Testimonial

Funding

1] SSG Training Grant
Funding Period: Until 23 Oct 2021
Course Ref No.: CRS-Q-0024577-BM

Participants who successfully complete the course will receive a WSQ Statement of Attainment (SOA) in Apply Basic Negotiation Skills and Techniques.
 
1a] Company-sponsored Employees
If you wish to enrol participants with SSG Funding, please proceed with the following steps (For Corporate enrolments only) :

  • Step 1:Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SSG Funding?”, click Yes and input all required information. At the Cart page, please ensure that SSG funding is applied before clicking “Checkout”. 
  • Step 2:After successful enrolment, please proceed to submit the Training Grant application via SkillsConnect Portal here: https://www.skillsconnect.gov.sg/

Employers of company-sponsored participants must submit training grant via SkillsConnect system to obtain training grant for course fees and Absentee payroll funding . You may submit the Training Grant application within the period from 30 days before the course start date to 30 days after course start date. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

 

WTS
·Singapore Citizen
·35 years old and above
·Monthly salary not more than $2000

Mid-Career
·Singapore Citizen
·40 years old and above

SME Enhanced
·Singapore Citizen or Permanent Resident

Non-SME
·Singapore Citizen or Permanent Resident

SSG Training Grant

$251.75

$238.50

$238.50

$121.20

Nett Fees Payable to ISCA (Inclusive of GST)

$31.80

$45.05

$45.05

$162.35

Company can claim the following Absentee Payroll

Absentee Payroll

95$ of basic hourly salary

80% of basic hourly salary, capped @ $4.50/hour

80% of basic hourly salary, capped @ $7.50/hour

80% of basic hourly salary, capped @ $4.50/hour


Eligibility Criteria:

  • Company must be registered or incorporated in Singapore and;
  • Applicant is taking the course for the first time.
  • Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
  • Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
  • Applicant must be fully sponsored by the Company for all costs associated with the training and;
  • Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).


1b] Self-sponsored Individuals
If you wish to enrol with SSG Funding, please proceed with the following step:

  • Step 1:Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SSG Funding?”, click Yes and input all required information. At the Cart page, please ensure that SSG funding is applied before clicking “Checkout”.

ISCA will apply for Training Grant from SSG in respect of self-sponsored trainees.

 

WTS
·Singapore Citizen
·35 years old and above
·Monthly salary not more than $2000

Mid-Career
·Singapore Citizen
·40 years old and above

Baseline
·Singapore Citizen or Permanent Resident

SSG Training Grant

$251.75

$238.50

$121.20

Nett Fees Payable to ISCA (Inclusive of GST)

$31.80

$45.05

$162.35


Eligibility Criteria

  • Applicant must either be a Singapore Citizen or Permanent Resident of Singapore and;
  • Applicant must be at least 21 years old and;
  • Applicant must achieve at least 75% attendance, and pass all assessments and;
  • Applicant is taking the course for the first time.

Self-sponsored individuals under the WTS Scheme only may apply for Training Allowance. Individuals are only required to make one trip down to any of their preferred WSG's Careers Connect or NTUC's e2i centres within 120 days after the course end date, to apply and submit the claim application. For more information, please click here.

 

2] SkillsFuture Credit (SFC)

Funding Period: Until 23 Oct 2021
Course Ref No.: CRS-Q-0024577-BM

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. The credits will not expire and periodic top-ups will be provided by the government. SFC may be accumulated to pay for skills related course fees. You may wish to use your SFC to pay for partial/full ISCA course fees.  (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

  • Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SkillsFuture Credit?”, click “Yes” and input all required information. At the Cart page, please ensure that SFC funding is applied before clicking “Checkout”.
  • Step 2: After successful enrolment, please proceed to submit SFC claim on Skillsfuture Portal within 60 days before the course start date and obtain the necessary approval. Please submit SFC claim via SFC portal here: http://www.skillsfuture.sg/credit.

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

 

Programme Facilitator(s)


Sumadi R Sivasamy

Sumadi is a confident and self-driven facilitator. Her passion lies in people development. She believes that everyone’s potential is just waiting to be awakened. She facilitates training programmes as part of her passion to keep learning, unlearning and relearning.

She had facilitated 7 Habits of Highly Effective People for senior officers in MINDEF/SAF. She has also conducted teambuilding programmes as well as ESS programmes at Supervisory level (Personal Effectiveness, Communication and Relationship Management, Problem Solving and Decision Making, Initiative and Enterprise, Learning and Personal Development). She has conducted training for civil servants on their new performance management system and time management. She conducts almost all the modules for the Advanced Certificate in Training and Assessment (ACTA) programme. She has also facilitated sessions on Interview Skills at ITE (Tampines).

She has been in the Human Resource Development field for 8 years and has led projects related to People Developer Standards. She is a certified People Developer Consultant and has provided advice to PDS units within MINDEF.

She is a certified trainer and has acquired the WSQ Advanced Certificate in Training and Assessment (ACTA) and WSQ Diploma in Adult and Continuing Education (DACE) qualifications. She is also certified in DISC profiling. Sumadi holds a Bachelor of Arts degree from NUS. As part of her self renewal, she had attained the Masters in Instructional Design and Technology from National Technological University.

Important:
As this is a WSQ-accredited programme, ISCA is required to upload participant’s assessment results to SkillsFuture Singapore (SSG) for the generation of electronic Statement of Attainment (SOA). ISCA will collect personal information from all participants to generate the relevant SOA.

  • For more information, please refer to SSG website HERE.


Programme Objective

We often negotiate with clients, colleagues, subordinates and even bosses, formally or informally. Negotiation is about making adjustments to timelines, priorities, resources and deliverables to help things run smoothly. For most of the part we do it well but there are times when we feel we could have done better. It is an art which many of us are not fully confident in doing.

This course equips you with the key negotiation skills which can significantly improve both the individual and business performance and ultimately meeting the needs of the participating parties.

 

Programme Outline

The following areas will be covered:
 

  1. Identify negotiation outcomes in commercial situations to establish organisation’s desired position in the negotiation. Some key factors that will be taken into considerations are:
    • What negotiation outcomes should we achieve?
    • What is the context of negotiation?
    • What is the objective of negotiation?

 

  1. Identify roles and responsibilities needed to support negotiation objectives. Team cohesion is important and once the negotiation outcome and process have been agreed upon, the roles must be clearly assigned for negotiation to work out smoothly. The roles and responsibilities may include planning, researching, participating in negotiation, recording and following-up on items agreed / discussed.

 

  1. Prepare relevant background information to understand other parties’ position as it provides the team with the necessary leverage in achieving the desired outcome. Background information may relate to issues to be resolved, information supporting contentions, information about the other parties, potential opposing contentions and any relevant precedents.

 

  1. Use negotiation processes and techniques to assist in achieving desired negotiation outcomes. Appropriate techniques are critical in achieving stated negotiation outcomes. This could include strategic questioning and listening, using positive language, suitable tone of voice and language, managing conflicts etc.

 

  1. Record negotiations for evaluation and documentation purposes. Pointers on essential areas to take note during the negotiation phase will be covered as these will/may be future point of reference for other negotiations.

 
Training Methodology

A highly interactive competency-based training with a combination of instructional methods of lectures, discussions and assessment.
 
Assessment

Written assessment (open book)
(For those applying for WDA training grant, it's compulsory to complete all assessments)

 
Closing Date for Registration

1 week before programme or until full enrolment

Intended For

The training is targeted at professionals who are keen to learn the skills and knowledge about negotiating at the workplace.

Competency Mapping

Others = 8.00 Hours

Programme Facilitator(s)

Sumadi R Sivasamy

Sumadi is a confident and self-driven facilitator. Her passion lies in people development. She believes that everyone’s potential is just waiting to be awakened. She facilitates training programmes as part of her passion to keep learning, unlearning and relearning.

She had facilitated 7 Habits of Highly Effective People for senior officers in MINDEF/SAF. She has also conducted teambuilding programmes as well as ESS programmes at Supervisory level (Personal Effectiveness, Communication and Relationship Management, Problem Solving and Decision Making, Initiative and Enterprise, Learning and Personal Development). She has conducted training for civil servants on their new performance management system and time management. She conducts almost all the modules for the Advanced Certificate in Training and Assessment (ACTA) programme. She has also facilitated sessions on Interview Skills at ITE (Tampines).

She has been in the Human Resource Development field for 8 years and has led projects related to People Developer Standards. She is a certified People Developer Consultant and has provided advice to PDS units within MINDEF.

She is a certified trainer and has acquired the WSQ Advanced Certificate in Training and Assessment (ACTA) and WSQ Diploma in Adult and Continuing Education (DACE) qualifications. She is also certified in DISC profiling. Sumadi holds a Bachelor of Arts degree from NUS. As part of her self renewal, she had attained the Masters in Instructional Design and Technology from National Technological University.

Upcoming Schedule

Date & Time

22 Apr 2020 (9:00 AM - 6:00 PM)

Fee (inclusive of GST)

For Members: $ 283.55
For Non-Members: $ 283.55

Programme Facilitator(s)

Sumadi R Sivasamy

Venue

60 Cecil Street
ISCA House
Singapore 049709