Course Detail(MP132 : Build Relationships & Manage Difficult Situations at Work)

SDF Funding, SkillsFuture Credit

MP132 : Build Relationships & Manage Difficult Situations at Work

14.00 CPE Hours (Others)
Classroom

Topic
The world is full of good marketing strategists, good accountants, good engineers, and good lawyers—but it is not full of good communicators and relationship builders. Business professionals who can’t communicate well do not stand much chance of reaching the top. Research shows companies that communicate well significantly outperform those that communicate poorly.
 
Programme Objectives
This program aims to hone your human skills in interpersonal communication to foster positive relationships in the workplace. It also examines effective ways to manage difficult situations, prevent conflicts from escalating and optimise your sense of well-being through constructive communication.
 

Programme Outline

At the end of this highly-interactive workshop, successful participants will learn to:
Establish Rapport

  • Build rapport and trust with people
  • Master the art of small talk  
  • Use mirroring technique to connect with others
  • Create a powerful first impression

 
Communicate Effectively

  • Identify common barriers to effective communication
  • Overcome communication barriers
  • Pronounce words clearly and avoid miscommunication
  • Use the correct choice of words and power phrases to say it right

 
Listen Actively

  • Recognize different types of listening
  • Avoid common mistakes in listening
  • Develop empathy in your listening skills
  • Master good questioning techniques to gather quality information

 
Practise Non-verbal Communication

  • Recognize the Dos & Don’t of non-verbal communication
  • Develop positive body language to project self-confidence
  • Use gestures powerfully to reinforce your message

 
Understanding Conflict and its Impact on You

  • Define conflict
  • Identify the root causes of conflicts
  • Recognize the physical and emotional Impact of unresolved conflicts

 
Strategize Approaches to Conflict Resolution

  • Understand the five conflict management styles
  • Determine the Right Approach for Different Conflict Situations
  • Be aware of your personal triggers
  • Develop a personal anti-trigger action plan


Training Methodology
Bite-sized lecture, role plays, online quizzes, individual exercises, group discussions and presentation, video clips, interactive activities

Closing Date for Registration

1 week before programme or until full enrolment

Intended For

All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication. (Fundamental to Intermediate)

Competency Mapping

Others = 14.00 Hours

Schedule & Fees

Date & Time

26 Mar 2020 (9:00 AM - 5:00 PM)
27 Mar 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 631.30
For Non-Members: $ 759.70

Programme Facilitator(s)

Betty Kan-Sekine

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

24 Sep 2020 (9:00 AM - 5:00 PM)
25 Sep 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 599.20
For Non-Members: $ 674.10

Programme Facilitator(s)

Betty Kan-Sekine

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

26 Sep 2019 (9:00 AM - 5:00 PM)
27 Sep 2019 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Betty Kan-Sekine

Date & Time

04 Sep 2018 (9:00 AM - 5:00 PM)
05 Sep 2018 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Betty Kan-Sekine

Date & Time

17 May 2018 (9:00 AM - 5:00 PM)
18 May 2018 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Betty Kan-Sekine

Testimonial

Funding

1] SkillsFuture Credit (SFC)
Funding Period: Until 24 Oct 2020
Course Ref No.: CRS-N-0041273


All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. The credits will not expire and periodic top-ups will be provided by the government. SFC may be accumulated to pay for skills related course fees. You may wish to use your SFC to pay for partial/full ISCA course fees.  (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

 

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

  • Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SkillsFuture Credit?”, click “Yes” and input all required information. At the Cart page, please ensure that SFC funding is applied before clicking “Checkout”.
  • Step 2: After successful enrolment, please proceed to submit SFC claim on Skillsfuture Portal within 60 days before the course start date and obtain the necessary approval. Please submit SFC claim via SFC portal here: http://www.skillsfuture.sg/credit.

 

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.


2] WDA Training Grant - SDF Funding
This course is approved for SDF funding ($2 per training hour) for Company-sponsored participants only (Eligibility criteria apply). 
 
Funding Period: Until 24 Oct 2020
Funded Hours: 14 hours
Course Ref No.: CRS-N-0041273

If you wish to enrol participants with SDF Funding, please proceed with the following steps (For Corporate enrolments only) :

  • Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for WDA Funding?”, click Yes and input all required information. At the Cart page, please ensure that SDF funding is applied before clicking “Checkout”.
     
  • Step 2: After successful enrolment, please proceed to submit the Training Grant application via SkillsConnect Portal here: https://www.skillsconnect.gov.sg/

 

Employers of company-sponsored participants must submit training grant via SkillsConnect system to obtain training grant for course fees. You may submit the Training Grant application within the period from 30 days before the course start date to 30 days after course start date. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

 

Eligibility Criteria:

  • Company must be registered or incorporated in Singapore and;
  • Applicant is taking the course for the first time.
  • Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
  • Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
  • Applicant must be fully sponsored by the Company for all costs associated with the training and;
  • Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).

 

Programme Facilitator(s)


Betty Kan-Sekine

Betty Kan-Sekine graduated with honors from San Francisco State University. She is a Certified Professional Trainer (IPMA, UK), a Certified Neuro-Linguistic Programming Practitioner (NFNLP, USA), a Certified Metaplan Consultant (Metaplan Germany) and an Associate Lecturer with SIM Global Education (winner of the 2015 Merit Teaching Award). Betty is also a MindMap and iMindMap Advanced Instructor facilitating Tony Buzan’s Mind Mapping® technique. Betty is also a Certified Instructor of Dr Edward de Bono’s Six Thinking Hats® Method and Lateral Thinking™ Application.


Betty was appointed as Director of Client Services at a renowned litigation law firm in San Francisco, USA for over a decade to manage the Asian clientele market due to her unique trilingual capability. Her passionate customer centric attitude led her to a prestigious Bronze Medal award for outstanding achievement in Service Excellence by the World Journal in the US. She had appeared on multiple radio talk shows for AM1450 in San Francisco and FM938 Live! in Singapore. Her articles were published in the Singapore Straits Times as well as India’s Hindustan Times.  Her corporate experiences span across major industries in the aviation, financial & legal sectors.


Some of Betty’s workshop participants were from Wharf T & T (Hong Kong), Drydocks World Southeast Asia (Government of Dubai), National University of Singapore, National Heritage Board, Singapore Discovery Centre, Singapore Police Force, Singapore Prison Service, Changi Airport Group, Jurong Town Corporation, Singapore Tourism Board, Health Promotion Board, Ministry of Home Affairs, Inland Revenue Authority of Singapore, Land Transport Authority, Reed Exhibitions, United Overseas Bank, OCBC Bank, Singapore Telecommunications Ltd, ExxonMobil Asia Pacific Pte Ltd, ComfortDelGro Corporation Ltd & KPMG LLP, among many others.


Betty enjoys a diverse cultural background having lived in the US and Japan for 17 years. She is fluent in Cantonese and Mandarin. Her outstanding professionalism and rich working experiences have helped her develop valuable life skills in Business Communication, Leadership & Management, Innovation & Creativity, Client Services and Personal Effectiveness. She believes in the power of maximizing one’s potential by improving and changing oneself from the inside out. Her passion is in helping individuals be the best they can be.
 

Topic
The world is full of good marketing strategists, good accountants, good engineers, and good lawyers—but it is not full of good communicators and relationship builders. Business professionals who can’t communicate well do not stand much chance of reaching the top. Research shows companies that communicate well significantly outperform those that communicate poorly.
 
Programme Objectives
This program aims to hone your human skills in interpersonal communication to foster positive relationships in the workplace. It also examines effective ways to manage difficult situations, prevent conflicts from escalating and optimise your sense of well-being through constructive communication.
 

Programme Outline

At the end of this highly-interactive workshop, successful participants will learn to:
Establish Rapport

  • Build rapport and trust with people
  • Master the art of small talk  
  • Use mirroring technique to connect with others
  • Create a powerful first impression

 
Communicate Effectively

  • Identify common barriers to effective communication
  • Overcome communication barriers
  • Pronounce words clearly and avoid miscommunication
  • Use the correct choice of words and power phrases to say it right

 
Listen Actively

  • Recognize different types of listening
  • Avoid common mistakes in listening
  • Develop empathy in your listening skills
  • Master good questioning techniques to gather quality information

 
Practise Non-verbal Communication

  • Recognize the Dos & Don’t of non-verbal communication
  • Develop positive body language to project self-confidence
  • Use gestures powerfully to reinforce your message

 
Understanding Conflict and its Impact on You

  • Define conflict
  • Identify the root causes of conflicts
  • Recognize the physical and emotional Impact of unresolved conflicts

 
Strategize Approaches to Conflict Resolution

  • Understand the five conflict management styles
  • Determine the Right Approach for Different Conflict Situations
  • Be aware of your personal triggers
  • Develop a personal anti-trigger action plan


Training Methodology
Bite-sized lecture, role plays, online quizzes, individual exercises, group discussions and presentation, video clips, interactive activities

Closing Date for Registration

1 week before programme or until full enrolment

Intended For

All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication. (Fundamental to Intermediate)

Competency Mapping

Others = 14.00 Hours

Programme Facilitator(s)

Betty Kan-Sekine

Betty Kan-Sekine graduated with honors from San Francisco State University. She is a Certified Professional Trainer (IPMA, UK), a Certified Neuro-Linguistic Programming Practitioner (NFNLP, USA), a Certified Metaplan Consultant (Metaplan Germany) and an Associate Lecturer with SIM Global Education (winner of the 2015 Merit Teaching Award). Betty is also a MindMap and iMindMap Advanced Instructor facilitating Tony Buzan’s Mind Mapping® technique. Betty is also a Certified Instructor of Dr Edward de Bono’s Six Thinking Hats® Method and Lateral Thinking™ Application.


Betty was appointed as Director of Client Services at a renowned litigation law firm in San Francisco, USA for over a decade to manage the Asian clientele market due to her unique trilingual capability. Her passionate customer centric attitude led her to a prestigious Bronze Medal award for outstanding achievement in Service Excellence by the World Journal in the US. She had appeared on multiple radio talk shows for AM1450 in San Francisco and FM938 Live! in Singapore. Her articles were published in the Singapore Straits Times as well as India’s Hindustan Times.  Her corporate experiences span across major industries in the aviation, financial & legal sectors.


Some of Betty’s workshop participants were from Wharf T & T (Hong Kong), Drydocks World Southeast Asia (Government of Dubai), National University of Singapore, National Heritage Board, Singapore Discovery Centre, Singapore Police Force, Singapore Prison Service, Changi Airport Group, Jurong Town Corporation, Singapore Tourism Board, Health Promotion Board, Ministry of Home Affairs, Inland Revenue Authority of Singapore, Land Transport Authority, Reed Exhibitions, United Overseas Bank, OCBC Bank, Singapore Telecommunications Ltd, ExxonMobil Asia Pacific Pte Ltd, ComfortDelGro Corporation Ltd & KPMG LLP, among many others.


Betty enjoys a diverse cultural background having lived in the US and Japan for 17 years. She is fluent in Cantonese and Mandarin. Her outstanding professionalism and rich working experiences have helped her develop valuable life skills in Business Communication, Leadership & Management, Innovation & Creativity, Client Services and Personal Effectiveness. She believes in the power of maximizing one’s potential by improving and changing oneself from the inside out. Her passion is in helping individuals be the best they can be.
 


Upcoming Schedule

Date & Time

26 Mar 2020 (9:00 AM - 5:00 PM)
27 Mar 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 631.30
For Non-Members: $ 759.70

Programme Facilitator(s)

Betty Kan-Sekine

Venue

60 Cecil Street
ISCA House
Singapore 049709