Course Detail(MP133 : Professional Business Writing that Gets You Results)

UTAP Funding

MP133 : Professional Business Writing that Gets You Results

14.00 CPE Hours (Others)
Classroom

Topic
Have you ever felt the need to choose between writing well and writing fast at work? The ability to put your ideas across accurately and effectively in writing is an important communication skill for every business executive. Sometimes the only exposure you may have to higher management is through your writing. If your emails and letters are clear and forceful, they convey an impression of you with a well-organized mind, a person who knows exactly what is needed and how to make it happen. Messages that are vague, disjointed and weak may compromise your chance of being promoted and can tarnish your professional reputation.
 
Programme Objectives
This practical workshop is designed to empower you to write clearly and concisely to get the results you want through a simple, step-by-step approach based on the fundamentals of professional business writing.
 

Programme Outline

At the end of this highly-interactive workshop, successful participants will learn to:
Apply the fundamentals of Professional Business Writing

  • Avoid common errors in business writing
  • Develop a clear purpose
  • Adapt to different levels of audience

 
Craft messages with clarity

  • Choose concrete and familiar words
  • Beware of obsolete and flowery language
  • Put action in your verb

 
Write concisely to save time and energy

  • Eliminate wordy expressions
  • Write effective subject lines
  • Avoid unnecessary repetition

 
Foster goodwill with your customers

  • Exercise the ‘YOU’ attitude
  • Be courteous, tactful and thoughtful
  • Use the correct choice of words

 
 
Show concern for your reader

  • Provide complete and relevant information your reader needs
  • Handle query professionally when you do not have all the answers
  • Write with a service mindset

 
Good writing goes beyond acceptable writing mechanics

  • When to use formal and informal language
  • Develop an effective structure with a 4-point plan
  • Learn proper grammar usage & editing technique

 
Conveying negative messages in a positive way

  • Strategize the use of buffer when writing negative news  
  • Say ‘No’ without saying ‘No’
  • Inspire a positive tone in your message

 
Replying to difficult emails

  • Steps to managing difficult messages
  • Exercising empathy in your writing
  • Motivate action and gain acceptance from your reader
  • Be a confident and effective writer

Training Methodology
Bite-sized lecture, role plays, online quizzes, individual exercises, group discussions and presentation, video clips, interactive activities

Closing Date for Registration
1 week before programme or until full enrolment

 

Intended For

All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication. (Fundamental to Intermediate)

Competency Mapping

Others = 14.00 Hours

Schedule & Fees

Date & Time

09 Jul 2020 (9:00 AM - 5:00 PM)
10 Jul 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 631.30
For Non-Members: $ 759.70

Programme Facilitator(s)

Betty Kan-Sekine

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

21 Jan 2019 (9:00 AM - 5:00 PM)
22 Jan 2019 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Betty Kan-Sekine

Date & Time

05 Jul 2018 (9:00 AM - 5:00 PM)
06 Jul 2018 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Betty Kan-Sekine

Date & Time

22 Jan 2018 (9:00 AM - 5:00 PM)
23 Jan 2018 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Betty Kan-Sekine

Testimonial

Funding

1] NTUC Union Training Assistance Programme (UTAP)
UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members. NTUC member gets to enjoy UTAP funding 50% of the unfunded course fee capped at $250 every year. This excludes miscellaneous fees such as GST and registration fee etc.
 
This course is approved for UTAP support for intakes conducted between 12 June 2019 – 31 March 2020.
 
As UTAP is given on calendar year basis, and calculated based on year of training taken, it cannot be accumulated.

  • Maintained paid-up NTUC membership before course, throughout course duration and at the point of claim and;
  • Course by training provider must be supported under UTAP and training must commence within the supported period and;
  • Unfunded course fee must not be fully sponsored by company or other types of funding
  • Unfunded course fee must be S$20.00 and above, and;
  • Member must achieve a minimum of 75% attendance for each application and sat for all prescribed examination(s), if any and;
  • UTAP application must be made within 6 months after course ends.

 
To submit for UTAP claims, please visit http://skillsupgrade.ntuc.org.sg/. Terms and conditions apply.
 
Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008.

Programme Facilitator(s)


Betty Kan-Sekine

Betty Kan-Sekine graduated with honors from San Francisco State University. She is a Certified Professional Trainer (IPMA, UK), a Certified Neuro-Linguistic Programming Practitioner (NFNLP, USA), a Certified Metaplan Consultant (Metaplan Germany) and an Associate Lecturer with SIM Global Education (winner of the 2015 Merit Teaching Award). Betty is also a MindMap and iMindMap Advanced Instructor facilitating Tony Buzan’s Mind Mapping® technique. Betty is also a Certified Instructor of Dr Edward de Bono’s Six Thinking Hats® Method and Lateral Thinking™ Application.


Betty was appointed as Director of Client Services at a renowned litigation law firm in San Francisco, USA for over a decade to manage the Asian clientele market due to her unique trilingual capability. Her passionate customer centric attitude led her to a prestigious Bronze Medal award for outstanding achievement in Service Excellence by the World Journal in the US. She had appeared on multiple radio talk shows for AM1450 in San Francisco and FM938 Live! in Singapore. Her articles were published in the Singapore Straits Times as well as India’s Hindustan Times.  Her corporate experiences span across major industries in the aviation, financial & legal sectors.


Some of Betty’s workshop participants were from Wharf T & T (Hong Kong), Drydocks World Southeast Asia (Government of Dubai), National University of Singapore, National Heritage Board, Singapore Discovery Centre, Singapore Police Force, Singapore Prison Service, Changi Airport Group, Jurong Town Corporation, Singapore Tourism Board, Health Promotion Board, Ministry of Home Affairs, Inland Revenue Authority of Singapore, Land Transport Authority, Reed Exhibitions, United Overseas Bank, OCBC Bank, Singapore Telecommunications Ltd, ExxonMobil Asia Pacific Pte Ltd, ComfortDelGro Corporation Ltd & KPMG LLP, among many others.


Betty enjoys a diverse cultural background having lived in the US and Japan for 17 years. She is fluent in Cantonese and Mandarin. Her outstanding professionalism and rich working experiences have helped her develop valuable life skills in Business Communication, Leadership & Management, Innovation & Creativity, Client Services and Personal Effectiveness. She believes in the power of maximizing one’s potential by improving and changing oneself from the inside out. Her passion is in helping individuals be the best they can be.
 

Topic
Have you ever felt the need to choose between writing well and writing fast at work? The ability to put your ideas across accurately and effectively in writing is an important communication skill for every business executive. Sometimes the only exposure you may have to higher management is through your writing. If your emails and letters are clear and forceful, they convey an impression of you with a well-organized mind, a person who knows exactly what is needed and how to make it happen. Messages that are vague, disjointed and weak may compromise your chance of being promoted and can tarnish your professional reputation.
 
Programme Objectives
This practical workshop is designed to empower you to write clearly and concisely to get the results you want through a simple, step-by-step approach based on the fundamentals of professional business writing.
 

Programme Outline

At the end of this highly-interactive workshop, successful participants will learn to:
Apply the fundamentals of Professional Business Writing

  • Avoid common errors in business writing
  • Develop a clear purpose
  • Adapt to different levels of audience

 
Craft messages with clarity

  • Choose concrete and familiar words
  • Beware of obsolete and flowery language
  • Put action in your verb

 
Write concisely to save time and energy

  • Eliminate wordy expressions
  • Write effective subject lines
  • Avoid unnecessary repetition

 
Foster goodwill with your customers

  • Exercise the ‘YOU’ attitude
  • Be courteous, tactful and thoughtful
  • Use the correct choice of words

 
 
Show concern for your reader

  • Provide complete and relevant information your reader needs
  • Handle query professionally when you do not have all the answers
  • Write with a service mindset

 
Good writing goes beyond acceptable writing mechanics

  • When to use formal and informal language
  • Develop an effective structure with a 4-point plan
  • Learn proper grammar usage & editing technique

 
Conveying negative messages in a positive way

  • Strategize the use of buffer when writing negative news  
  • Say ‘No’ without saying ‘No’
  • Inspire a positive tone in your message

 
Replying to difficult emails

  • Steps to managing difficult messages
  • Exercising empathy in your writing
  • Motivate action and gain acceptance from your reader
  • Be a confident and effective writer

Training Methodology
Bite-sized lecture, role plays, online quizzes, individual exercises, group discussions and presentation, video clips, interactive activities

Closing Date for Registration
1 week before programme or until full enrolment

 

Intended For

All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication. (Fundamental to Intermediate)

Competency Mapping

Others = 14.00 Hours

Programme Facilitator(s)

Betty Kan-Sekine

Betty Kan-Sekine graduated with honors from San Francisco State University. She is a Certified Professional Trainer (IPMA, UK), a Certified Neuro-Linguistic Programming Practitioner (NFNLP, USA), a Certified Metaplan Consultant (Metaplan Germany) and an Associate Lecturer with SIM Global Education (winner of the 2015 Merit Teaching Award). Betty is also a MindMap and iMindMap Advanced Instructor facilitating Tony Buzan’s Mind Mapping® technique. Betty is also a Certified Instructor of Dr Edward de Bono’s Six Thinking Hats® Method and Lateral Thinking™ Application.


Betty was appointed as Director of Client Services at a renowned litigation law firm in San Francisco, USA for over a decade to manage the Asian clientele market due to her unique trilingual capability. Her passionate customer centric attitude led her to a prestigious Bronze Medal award for outstanding achievement in Service Excellence by the World Journal in the US. She had appeared on multiple radio talk shows for AM1450 in San Francisco and FM938 Live! in Singapore. Her articles were published in the Singapore Straits Times as well as India’s Hindustan Times.  Her corporate experiences span across major industries in the aviation, financial & legal sectors.


Some of Betty’s workshop participants were from Wharf T & T (Hong Kong), Drydocks World Southeast Asia (Government of Dubai), National University of Singapore, National Heritage Board, Singapore Discovery Centre, Singapore Police Force, Singapore Prison Service, Changi Airport Group, Jurong Town Corporation, Singapore Tourism Board, Health Promotion Board, Ministry of Home Affairs, Inland Revenue Authority of Singapore, Land Transport Authority, Reed Exhibitions, United Overseas Bank, OCBC Bank, Singapore Telecommunications Ltd, ExxonMobil Asia Pacific Pte Ltd, ComfortDelGro Corporation Ltd & KPMG LLP, among many others.


Betty enjoys a diverse cultural background having lived in the US and Japan for 17 years. She is fluent in Cantonese and Mandarin. Her outstanding professionalism and rich working experiences have helped her develop valuable life skills in Business Communication, Leadership & Management, Innovation & Creativity, Client Services and Personal Effectiveness. She believes in the power of maximizing one’s potential by improving and changing oneself from the inside out. Her passion is in helping individuals be the best they can be.
 


Upcoming Schedule

Date & Time

09 Jul 2020 (9:00 AM - 5:00 PM)
10 Jul 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 631.30
For Non-Members: $ 759.70

Programme Facilitator(s)

Betty Kan-Sekine

Venue

60 Cecil Street
ISCA House
Singapore 049709