Course Detail()
Not Available

UTAP Funding

7.00 CPE Hours (Category 1, Category 2, Category 3, Category 4, Others)
Classroom

To reduce the environmental impact and contribute to sustainability efforts, ISCA will contribute our part by eliminating the printing of course materials for selected courses with effect from 2023.

Tips: To make your paperless learning experience more enjoyable, you may bring along a digital device such as a Windows based laptops or tablets to read your online materials during the class. QR code will be provided in the class for you to download the materials in PDF.

Join us and be a Difference Maker!

 


 

Programme Objective
 
We live in a multi-cultural society and communicate with people of different nationalities and ethnicities daily. At times unintentional miscommunication, conflict and awkward situations happen even in the workplace. This course will help you to understand different people’s communication styles and differences which lead to conflicts and how you can resolve these conflicts in an effective manner.
 
At the end of this course, participants will be able to:

  • Develop the ability to structure information in a clear and logical manner.
  • Acquire the ability to present differing points of view in non-confrontational ways.
  • Understand and practice the skill of questioning positively and listening actively.
  • Appreciate that interpreting communication with accuracy is based on understanding where are you coming from.

Programme Outline

 

  • The First Steps in Managing Diversity
    • Assessing one's own beliefs about work values.
    • Mono and Poly chronic cultures.
    • Low context and High context cultures.
    • Norms, values and basic assumptions.
    • Empathy versus ethnocentrism.
    • Identifying work values of others from different cultural backgrounds.
    • Examining assumptions from a multicultural perspective
  • Understanding Yourself and Your Communication Style
    • Individual personality profiles using the DISC model.
    • The different types of communication styles.
    • How to adapt communication styles to suit different people and cultures.
  • Communication Barriers
    • The organisation of message such as the channel and feedback.
    • Causes and possible solutions for barriers.
  • Communication Tips
    • Using the right tone with I-Messages.
    • Different communication approaches.
    • Using different open-ended questioning techniques.

Training Methodology
 
The approach to delivering the workshop is hands-on and skill-based throughout. The learning environment is highly interactive between the workshop leader and participants, and among the participants themselves. Peer learning from sharing experiences will be strongly encouraged. Learning methods include facilitator’s short input, group exercises and feedback, self-assessments, brainstorming, role plays and case studies related to real life applications.

Closing Date for Registration
1 week before programme or until full enrolment

Intended For

This workshop is ideal for all professionals working with a multi-cultural team or corresponds with international partners, clients and customers.

Schedule & Fees

Testimonial

Funding

1] NTUC Union Training Assistance Programme (UTAP)
UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.

NTUC members enjoy 50% *unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 1 July 2020 to 31 December 2022. *This excludes miscellaneous fees such as GST and registration fee etc.
 
To find out more on the UTAP support validity period please click here.
 
As UTAP is given on calendar year basis, and calculated based on year of training taken, it cannot be accumulated.

  • Maintained paid-up NTUC membership before course, throughout course duration and at the point of claim and;
  • Course by training provider must be supported under UTAP and training must commence within the supported period and;
  • Unfunded course fee must not be fully sponsored by company or other types of funding
  • Unfunded course fee must be S$20.00 and above, and;
  • Member must achieve a minimum of 75% attendance for each application and sat for all prescribed examination(s), if any and;
  • UTAP application must be made within 6 months after course ends.

To submit for UTAP claims, please visit http://skillsupgrade.ntuc.org.sg/. Terms and conditions apply.
Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008

Programme Facilitator(s)

To reduce the environmental impact and contribute to sustainability efforts, ISCA will contribute our part by eliminating the printing of course materials for selected courses with effect from 2023.

Tips: To make your paperless learning experience more enjoyable, you may bring along a digital device such as a Windows based laptops or tablets to read your online materials during the class. QR code will be provided in the class for you to download the materials in PDF.

Join us and be a Difference Maker!

 


 

Programme Objective
 
We live in a multi-cultural society and communicate with people of different nationalities and ethnicities daily. At times unintentional miscommunication, conflict and awkward situations happen even in the workplace. This course will help you to understand different people’s communication styles and differences which lead to conflicts and how you can resolve these conflicts in an effective manner.
 
At the end of this course, participants will be able to:

  • Develop the ability to structure information in a clear and logical manner.
  • Acquire the ability to present differing points of view in non-confrontational ways.
  • Understand and practice the skill of questioning positively and listening actively.
  • Appreciate that interpreting communication with accuracy is based on understanding where are you coming from.

Programme Outline

 

  • The First Steps in Managing Diversity
    • Assessing one's own beliefs about work values.
    • Mono and Poly chronic cultures.
    • Low context and High context cultures.
    • Norms, values and basic assumptions.
    • Empathy versus ethnocentrism.
    • Identifying work values of others from different cultural backgrounds.
    • Examining assumptions from a multicultural perspective
  • Understanding Yourself and Your Communication Style
    • Individual personality profiles using the DISC model.
    • The different types of communication styles.
    • How to adapt communication styles to suit different people and cultures.
  • Communication Barriers
    • The organisation of message such as the channel and feedback.
    • Causes and possible solutions for barriers.
  • Communication Tips
    • Using the right tone with I-Messages.
    • Different communication approaches.
    • Using different open-ended questioning techniques.

Training Methodology
 
The approach to delivering the workshop is hands-on and skill-based throughout. The learning environment is highly interactive between the workshop leader and participants, and among the participants themselves. Peer learning from sharing experiences will be strongly encouraged. Learning methods include facilitator’s short input, group exercises and feedback, self-assessments, brainstorming, role plays and case studies related to real life applications.

Closing Date for Registration
1 week before programme or until full enrolment

Intended For

This workshop is ideal for all professionals working with a multi-cultural team or corresponds with international partners, clients and customers.

Programme Facilitator(s)


No course instances or course instance sessions available.