Course Detail()

Note: This programme is a full day training session. For the half-day virtual programme, please click here to view: MP171v : Essential EQ Skills for Success (Live Webinar)

Programme Objective
At the end of the workshop, participants will be able to:

Discover how emotions affect interpersonal relationships;
Have clear understanding of how our behaviour affects others;
Understand the characteristics of an effective team;
Develop a positive attitude and trust towards team working;
Motivate self and fellow team members;
Help them to see their role and the role of others (system approach mindset).

Programme Outline

Understanding EQ Skills
- Understanding Self awareness
- Self-management for Peak performance
- Motivation
- Empathy (social awareness)
- Social skills
Self-Awareness and Self Management for Success at work
Engaging the Power of Motivation
Social skills for better personal relationship
Getting and remaining connected with people
Working towards Vision, Mission & Objectives of the organisation
The Power of 3C’s – Commitment, Competency & Coordination
The W.I.N.E. way to serve the customers (internal/external)
Team Power
Becoming & Being a Team Player
Getting the Team tick
Developing the Power of Positive Relationship in the Team
Managing Workload
Managing work across inter-departments and Intra-department
Building Network across units
Sustaining Peak Performance

Training Methodology

Small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play. Videos clips will be used to highlight key concepts. This is an interactive workshop with a fair split between concept/theory and practical application. Participants will spend considerable time in developing action plans aimed at managing problems/opportunities in the workplace.

Closing Date for Registration
1 week before programme or until full enrolment

Intended For

A Foundation level programme suitable for all professionals who like to develop the important softskill of EQ.

Schedule & Fees

Testimonial

Funding

1] SkillsFuture Credit (SFC)
Funding Period: Until 21 Jan 2023
Course Reference Number: TGS-2019500282

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. You may wish to use your SFC to pay for partial/full ISCA course fees.

On 1 Oct 2020, the Government provided a one-off SkillsFuture Credit Top-up of $500 for all eligible Singaporeans aged 25 or above by 31 Dec 2020. Singaporeans aged 40 to 60 by 31 Dec 2020 will also receive an Additional SkillsFuture Credit (Mid-Career Support) of $500 which can be used for courses under: (i) SGUnited Skills Programme, (ii) SGUnited Mid-Career Pathways Programme – Company Training, and (iii) Career Transition Programmes. This additional SFC (Mid-Career Support) is NOT applicable for use on ISCA courses. (For more information on the SFC scheme, please visit www.myskillsfuture.gov.sg)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

Step 1: You will need to ensure that you have sufficient SkillsFuture Credits in your SkillsFuture Credit account in order to make a successful claim. Please check your SFC account balance here.
Step 2: Register for the course online via ISCA Portal.
Step 3: Upon adding to cart, the system will prompt a question “Do you wish to apply for SkillsFuture Credit?”, click “Yes” and input all required information.
Step 4: At the Cart page, please ensure that SFC funding is applied before clicking “Checkout”.
Step 5:Upon receiving an email that the programme status is confirmed, please proceed to submit SFC claim on SkillsFuture Portal within 60 days before the course start date and obtain the necessary approval. Please submit SFC claim via SFC portal (www.myskillsfuture.gov.sg).

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

2] WDA Training Grant - SDF Funding
This course is approved for SDF funding ($2 per training hour) for Company-sponsored participants only (Eligibility criteria apply).

Funding Period: Until 21 Jan 2023
Funded Hours: 7 hours
Course Reference Number: TGS-2019500282

If you wish to enrol participants with SDF Funding, please proceed with the following steps (For Corporate enrolments only) :

Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for WDA Funding?”, click Yes and input all required information. At the Cart page, please ensure that SDF funding is applied before clicking “Checkout”.

For course run start date before 1 Nov 2020, submit training grant application in SCN until 30 Nov 2020.

For course run start date on or after 1 Nov 2020, Enterprises/employers are NOT required to log into TPGateway/SCN to submit training grant.

Remarks

• Step 2: After receiving email that the programme status is confirmed, please proceed to submit the Training Grant application via SkillsConnect Portal (https://www.skillsconnect.gov.sg/).

Employers of company-sponsored participants must submit training grant via SkillsConnect to obtain training grant for course fees. You may submit the Training Grant application within the period from 30 days before the course start date to 30 days after course start date.

The employee’s enrolment, attendance and assessment recordswill be submitted by ISCA onto TPGateway.

Please note that there will be an administrative fee of $42.80 for any revision of invoice.

Eligibility Criteria:

Company must be registered or incorporated in Singapore and;
Applicant is taking the course for the first time.
Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
Applicant must be fully sponsored by the Company for all costs associated with the training and;
Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).

Programme Facilitator(s)