This course is formerly known as "Positive Conflict At Work: Making Conflict Work For You"OverviewConflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects. Programme ObjectiveAt the end of the workshop, participants will be able to:Identify and address the causes of conflictCreate a positive climate for resolving conflictsApply conflict resolution strategies and skills to achieve positive outcomesManage and defuse emotions in a conflict
This course is formerly known as "Positive Conflict At Work: Making Conflict Work For You"Overview
Conflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects. Programme ObjectiveAt the end of the workshop, participants will be able to:
Principles of Constructive Conflict ManagementCauses and Stages of ConflictPositive and Negative Effects of ConflictConflict Beliefs and BehavioursConflict Behavioural StylesPositive Climate for Conflict ResolutionCommunication Skills for Conflict ResolutionConflict Resolution ProcessConflict Resolution PlanningResolving Team ConflictCoaching Team Members to Resolve ConflictManaging Emotions in a ConflictTraining MethodologyInteractive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities
Training Methodology
Interactive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities
Executives, managers, professionals, team leaders, project leads
Others = 7.00 Hours
01 Nov 2022 (9:00 AM - 5:00 PM)
For Members: $ 346.68 For Non-Members: $ 416.23
Albert Kho
Albert Kho is a UK-certified speech and communications trainer with more than 20 years of business experience in sales, marketing, and senior management.For the past 18 years, Albert has conducted over 100 workshops a year in oral and written communications, interpersonal communication, presentation and public speaking, personal effectiveness, and performance management. His clients include MNCs, government agencies, and training institutes. He has trained extensively in ASEAN countries, Mauritius, and the Maldives.An Arts graduate from the University of Singapore, his training qualifications include: Teaching Licentiate Diploma (LTCL) in Effective Communication awarded by Trinity College London; TESOL Diploma from the London Teacher Training Centre; Diploma in Counselling Psychology; certified NLP Practitioner and Master Trainer; WSQ ACTA and DACE certification. Albert is passionate about helping others communicate effectively and confidently. Learners like his interactive, activity-driven, warm, engaging style of facilitation.
60 Cecil StreetISCA HouseSingapore 049709
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This Course is Intended for CA Singapore Users..
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05 Jul 2022 - 05 Jul 2022
