Course Detail()

This course is formerly known as "Positive Conflict At Work: Making Conflict Work For You"

Overview

Conflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects.

Programme Objective
At the end of the workshop, participants will be able to:

Identify and address the causes of conflict
Create a positive climate for resolving conflicts
Apply conflict resolution strategies and skills to achieve positive outcomes
Manage and defuse emotions in a conflict

Programme Outline

Principles of Constructive Conflict Management
Causes and Stages of Conflict
Positive and Negative Effects of Conflict
Conflict Beliefs and Behaviours
Conflict Behavioural Styles
Positive Climate for Conflict Resolution
Communication Skills for Conflict Resolution
Conflict Resolution Process
Conflict Resolution Planning
Resolving Team Conflict
Coaching Team Members to Resolve Conflict
Managing Emotions in a Conflict

Training Methodology

Interactive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities

Intended For

Executives, managers, professionals, team leaders, project leads

Schedule & Fees

Testimonial

Funding

1] NTUC Union Training Assistance Programme (UTAP)
UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.

To find out more on the UTAP funding and support validity period please click here.

Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008

Programme Facilitator(s)