To reduce the environmental impact and contribute to sustainability efforts, ISCA will contribute our part by eliminating the printing of course materials for selected courses with effect from 2023. Tips: To make your paperless learning experience more enjoyable, you may bring along a digital device such as a Windows based laptops or tablets to read your online materials during the class. QR code will be provided in the class for you to download the materials in PDF. Join us and be a Difference Maker!

 

Programme Objective
 
Learn professional coaching and mentoring strategies and techniques to make you a more effective manager and leader to your people.

Programme Outline

At the end of the workshop, you will be able to:

• Perform the roles of coach and mentor to develop high-performing individuals and teams
• Compare coaching and mentoring
• Know the who, what, why, when and how to coach vs. mentor
• Apply and manage a coaching process in interacting with staff
• Use coaching tools and techniques
• Manage the three key phases of mentoring 

 
Contents  

• The Difference between Coaching and Mentoring
• What is Coaching?
• The Role of A Coach
• What Makes A Good Coach?
• Managing the Coaching Process
• Coaching Skills
• Applying Coaching Skills: The GROW Model
• The Mentoring Role
• Who Makes the Best Mentors?
• Who and When to Mentor
• Managing the Key Phases of Successful Mentoring
• Mentoring Skills

 
Training Methodology
Interactive and experiential learning using group discussions, cases, games, role plays, demonstration, application exercises
 
Closing Date for Registration
1 week before programme or until full enrolment
 

Intended For

Managers, executives, team leaders, project leaders

Programme Facilitator(s)