Course Detail(MP114 : Developing and writing effective Standard Operating Procedures (SOPs))

MP114 : Developing and writing effective Standard Operating Procedures (SOPs)

7.00 CPE Hours (Others)
Classroom

Programme Objective

Standard Operating Procedures (SOPs) are important documents that guide good business practices and contribute to an organization’s compliance with laws and regulations as well as other local or international quality control requirements. Effective SOPs contribute to an organization’s operational efficiency and more importantly, enable its operations to achieve the required level of compliance and quality control.
 
However, writing SOPs can be challenging even for someone who is a subject matter expert. While it is desirable for SOPs to be accurate and easy to comprehend, the writing and formatting of SOPs must follow good documentation practices that incorporate controls to ensure integrity in their execution and management. Only then will SOPs be effective in meeting the objectives for which they are developed.
 

Programme Outline

1. Understanding the roles of SOPs:

  • To reinforce an organization’s overall compliance and quality control system
  • To ensure efficiencies of an organization’s operations

 
2. Good Documentation Practices 

  • Determining the purpose and ‘audience’ for your SOPs
  • Incorporate key points in documentation to:
  • Meet requirements of quality standards and compliance
  • Reflect current operational realities
  • Facilitate understanding of operational processes
  • Facilitate future review and revision 

 
3. Execution, maintenance and management of SOPs to ensure integrity

  • Managing revisions and deviations through effective documentation control
  • Governance, content reuse, single sourcing and ownership
  • The lifecycle of SOPs - from creation to archival 

 
4. Planning the development of SOP documents 

  • Developing an appropriate outline using the process approach
  • How to structure and organize the content  
  • Filtering of contents
  • Designing a template to optimize efficiency of developing and formatting SOP
  • Developing policies, procedure or work instructions using process template 

 
5. Developing the SOP documents

  • How to keep the document concise, unambiguous and accurate 
  • Ensuring logical development of ideas and flow of processes within SOPs
  • Use of effective writing style for SOPs
  • Use of flow-charts, process maps, images and diagrams
  • Use of forms and other templates designed to support process approach in SOPs

 
Training Methodology
The workshop will be conducted through use of lectures, hands-on practice exercises, discussions and sharing of best practices.
 
Closing Date for Registration
1 week before programme or until full enrolment
 

Intended For

Managerial and executive personnel who are required to develop and write SOP including policies and procedures for operational efficiency, quality control and compliance

Competency Mapping

Others = 7.00 Hours

Schedule & Fees

Date & Time

07 Feb 2020 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Grace Tan

Date & Time

07 Oct 2019 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Grace Tan

Date & Time

12 Jun 2019 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Grace Tan

Testimonial


Trainer is very experienced and detailed. Pace of course is just nice.

Elaine

Funding

No funding Available!

Programme Facilitator(s)


Grace Tan

Ms Grace Tan has more than 30 years of experience in Human Resource Management & Development, having worked in the Hospitality, Real Estate, Financial, Healthcare and Retail industries. She holds a Bachelor of Arts from National University of Singapore (NUS) and a Graduate Diploma in Personnel Management from Singapore Institute of Management (SIM). In respect of the training and development domain, she also holds a Masters in Education from University of Sheffield, an Advanced Certificate in Training and Assessment (ACTA) and a Diploma in Adult and Continuing Education (DACE).

With her many years of corporate experience, Grace has also been engaged to help organizations in Organizational Development, Talent Management as well as developing and improving HR systems and processes to support organizational growth and change. She is experienced in developing and delivering training programs specifically in the areas of leadership, supervisory & change management, communications, customer service, coaching, performance management and team building. She is a Certified Extended DISC® Profiler and also conducts behavior profiling to assist organizations in their recruitment, talent management and development as well as team building effort.

Some of the companies that Grace has worked with include Goodwood Hotels Group, Hong Kong Bank, DBS Land Group, OCBC Bank Group and Eu Yan Sang International.
 

 

Programme Objective

Standard Operating Procedures (SOPs) are important documents that guide good business practices and contribute to an organization’s compliance with laws and regulations as well as other local or international quality control requirements. Effective SOPs contribute to an organization’s operational efficiency and more importantly, enable its operations to achieve the required level of compliance and quality control.
 
However, writing SOPs can be challenging even for someone who is a subject matter expert. While it is desirable for SOPs to be accurate and easy to comprehend, the writing and formatting of SOPs must follow good documentation practices that incorporate controls to ensure integrity in their execution and management. Only then will SOPs be effective in meeting the objectives for which they are developed.
 

Programme Outline

1. Understanding the roles of SOPs:

  • To reinforce an organization’s overall compliance and quality control system
  • To ensure efficiencies of an organization’s operations

 
2. Good Documentation Practices 

  • Determining the purpose and ‘audience’ for your SOPs
  • Incorporate key points in documentation to:
  • Meet requirements of quality standards and compliance
  • Reflect current operational realities
  • Facilitate understanding of operational processes
  • Facilitate future review and revision 

 
3. Execution, maintenance and management of SOPs to ensure integrity

  • Managing revisions and deviations through effective documentation control
  • Governance, content reuse, single sourcing and ownership
  • The lifecycle of SOPs - from creation to archival 

 
4. Planning the development of SOP documents 

  • Developing an appropriate outline using the process approach
  • How to structure and organize the content  
  • Filtering of contents
  • Designing a template to optimize efficiency of developing and formatting SOP
  • Developing policies, procedure or work instructions using process template 

 
5. Developing the SOP documents

  • How to keep the document concise, unambiguous and accurate 
  • Ensuring logical development of ideas and flow of processes within SOPs
  • Use of effective writing style for SOPs
  • Use of flow-charts, process maps, images and diagrams
  • Use of forms and other templates designed to support process approach in SOPs

 
Training Methodology
The workshop will be conducted through use of lectures, hands-on practice exercises, discussions and sharing of best practices.
 
Closing Date for Registration
1 week before programme or until full enrolment
 

Intended For

Managerial and executive personnel who are required to develop and write SOP including policies and procedures for operational efficiency, quality control and compliance

Competency Mapping

Others = 7.00 Hours

Programme Facilitator(s)

Grace Tan

Ms Grace Tan has more than 30 years of experience in Human Resource Management & Development, having worked in the Hospitality, Real Estate, Financial, Healthcare and Retail industries. She holds a Bachelor of Arts from National University of Singapore (NUS) and a Graduate Diploma in Personnel Management from Singapore Institute of Management (SIM). In respect of the training and development domain, she also holds a Masters in Education from University of Sheffield, an Advanced Certificate in Training and Assessment (ACTA) and a Diploma in Adult and Continuing Education (DACE).

With her many years of corporate experience, Grace has also been engaged to help organizations in Organizational Development, Talent Management as well as developing and improving HR systems and processes to support organizational growth and change. She is experienced in developing and delivering training programs specifically in the areas of leadership, supervisory & change management, communications, customer service, coaching, performance management and team building. She is a Certified Extended DISC® Profiler and also conducts behavior profiling to assist organizations in their recruitment, talent management and development as well as team building effort.

Some of the companies that Grace has worked with include Goodwood Hotels Group, Hong Kong Bank, DBS Land Group, OCBC Bank Group and Eu Yan Sang International.
 

 

Upcoming Schedule

Registration is closed

Date & Time

07 Feb 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 304.95
For Non-Members: $ 353.10

Programme Facilitator(s)

Grace Tan

Venue

60 Cecil Street
ISCA House
Singapore 049709