Course Detail()

Important:
As this is a WSQ-accredited programme, ISCA is required to upload participant’s assessment results to SkillsFuture Singapore (SSG) for the generation of electronic Statement of Attainment (SOA). ISCA will collect personal information from all participants to generate the relevant SOA.

For more information, please refer to SSG website HERE.

Programme Objective

Communication is an important skill when one interacts with others in the course of their work. Anyone in a position to lead would require the skills to communicate and engage their staff.

In this unit, learners will be able to lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. It also enables the learner to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes.

Programme Outline

At the end of the 2 day course, participants will be able to:

Conduct research on best practices, evaluate gaps and barriers thereby establishing communication strategies and mechanisms meeting organizational goals in workplace communication.
Develop communications plan using appropriate communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values.
Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed
Evaluate effectiveness of communication strategies and mechanisms and implementation plan
Assess and establish actual cause of conflict and developing appropriate negotiation strategies taking into account diversity.
Apply and reviewing appropriate negotiation strategies and effective communication skills to achieve organizational goals and win-win outcomes

Training Methodology

Competency-based training, with a combination of instructional methods of lectures, discussions, group activities, case study and assessments.

Assessment

Written assessments (open book) on both days.
(For those applying for WDA training grant, it's compulsory to complete and pass all assessments)

Closing Date for Registration

1 week before programme or until full enrolment

Intended For

Executives, Supervisors or Managers responsible for the operation and performance of an organisational unit.

Schedule & Fees

Testimonial

Funding

As part of SSG’s on-going review of funding schemes, there will be a revision in funding subsidies for courses commencing from 1^st Jan 2022 onwards.
These are the changes:

Company-Sponsored SME Enhanced (Singapore Citizens or PRs) - Funding revised from 90% to 70% subsidies.
Company-Sponsored Non-SME (Singapore Citizens or PRs) - Funding revised from 50% subsidies capped at $15/hr, to 50% subsidies with no cap.
Singapore Citizens (40 years old and above) - Funding revised from 90% to 70% subsidies.
Singapore Citizens (21-39 years old) and PRs - Funding revised from 50% subsidies capped at $15/hr, to 50% subsidies with no cap.

1] SSG Training Grant
Funding Period: Until 23 Oct 2023
Course Ref No.: TGS-2014500824

Participants who successfully complete the course will receive aWSQ Statement of Attainment (SOA) in Lead Workplace Communication and Engagement.

1a] Company-sponsored Employees
If you wish to enrol participants with SSG Funding, please proceed with the following step/s (For Corporate enrolments only) :

Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SSG Funding?”, click Yes and input all required information. At the Cart page, please ensure that SSG funding is applied before clicking “Checkout”.

Enterprises/employers are not required to log into TPGateway to submit training grant application. The employee’s enrolment, attendance and assessment records will be submitted by ISCA onto TPGateway. Thereafter, employers will be notified to log into Enterprise Portal for Jobs & Skills (EPJS) to declare necessary information for Absentee Payroll funding.

*Training Grant/Fees shown below are for courses commencing before 1^st Jan 2022.

	SME Enhanced ·Singapore Citizen or Permanent Resident	Non-SME ·Singapore Citizen or Permanent Resident	Mid-Career ·Singapore Citizen ·40 years old and above	Workfare Skills Support (WSS) ·Singapore Citizen ·35 years old and above - Monthly income of not more than $2,300
SSG Training Grant	$405.00	$225.00	$405.00	N.A
Nett Fees Payable to ISCA (Inclusive of GST)	$76.50	$256.50	$76.50	N.A
Company can claim the following Absentee Payroll
Absentee Payroll	80% of basic hourly salary, capped @ $7.50/hour	80% of basic hourly salary, capped @ $4.50/hour	80% of basic hourly salary, capped @ $4.50/hour	95% of basic hourly salary

*Training Grant/Fees shown below are for courses from 1^st Jan 2022 onwards.

	SME Enhanced ·Singapore Citizen or Permanent Resident	Non-SME ·Singapore Citizen or Permanent Resident	Mid Career ·Singapore Citizen ·40 years old and above	Workfare Skills Support (WSS) ·Singapore Citizen ·35 years old and above -Monthly income of not more than $2,300
SSG Training Grant	$315.00	$225.00	$315.00	N.A
Nett Fees Payable to ISCA (Inclusive of GST)	$166.50	$256.50	$166.50	N.A
Company can claim the following Absentee Payroll
Absentee Payroll	Fixed rate at $4.50/hour			95% of basic hourly salary

Please note that there will be an administrative fee of $42.80 for any revision of invoice.

Eligibility Criteria:

Company must be registered or incorporated in Singapore and;
Applicant is taking the course for the first time.
Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
Applicant must be fully sponsored by the Company for all costs associated with the training and;
Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).

SkillsFuture Enterprise Credit (SFEC)
The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.
Please click HERE for more information.

1b] Self-sponsored Individuals
If you wish to enrol with SSG Funding, please proceed with the following step:

Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SSG Funding?”, click Yes and input all required information. At the Cart page, please ensure that SSG funding is applied before clicking “Checkout”.

ISCA will apply for Training Grant from SSG in respect of self-sponsored trainees.
*Training Grant/Fees shown below are for courses commencing before 1^st Jan 2022.

	Mid-Career ·Singapore Citizen ·40 years old and above	Baseline ·Singapore Citizen or Permanent Resident
SSG Training Grant	$405.00	$225.00
Nett Fees Payable to ISCA (Inclusive of GST)	$76.50	$256.50

*Training Grant/Fees shown below are for courses from 1^st Jan 2022 onwards.

	Mid-Career ·Singapore Citizen ·40 years old and above	Baseline ·Singapore Citizen or Permanent Resident
SSG Training Grant	$315.00	$225.00
Nett Fees Payable to ISCA (Inclusive of GST)	$166.50	$256.50

Please note that there will be an administrative fee of $42.80 for any revision of invoice.

Eligibility Criteria:

Applicant must either be a Singapore Citizen or Permanent Resident of Singapore and;
Applicant must be at least 21 years old and;
Applicant must achieve at least 75% attendance, and pass all assessments and;
Applicant is taking the course for the first time.

Workfare Skills Support (WSS) Scheme
From 1 July 2020, the Workfare Skills Support (WSS) Scheme will replace the Workfare Training Support (WTS) Scheme. WSS encourages low wage workers to undertake training that leads to more impactful employment outcomes. Please click HERE for more information.

2] SkillsFuture Credit (SFC)
Funding Period: Until 23 Oct 2023
Course Ref No.: TGS-2014500824

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. You may wish to use your SFC to pay for partial/full ISCA course fees.

On 1 Oct 2020, the Government provided a one-off SkillsFuture Credit Top-up of $500 for all eligible Singaporeans aged 25 or above by 31 Dec 2020. Singaporeans aged 40 to 60 by 31 Dec 2020 will also receive an Additional SkillsFuture Credit (Mid-Career Support) of $500 which can be used for courses under: (i) SGUnited Skills Programme, (ii) SGUnited Mid-Career Pathways Programme – Company Training, and (iii) Career Transition Programmes. This additional SFC (Mid-Career Support) is NOT applicable for use on ISCA courses. (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

Step 1: You will need to ensure that you have sufficient SkillsFuture Credits in your SkillsFuture Credit account in order to make a successful claim. Please check your SFC account balance here.
Step 2: Register for the course online via ISCA Portal.
Step 3: Upon adding to cart, the system will prompt a question “Do you wish to apply for SkillsFuture Credit?”, click “Yes” and input all required information.
Step 4: At the Cart page, please ensure that SFC funding is applied before clicking “Checkout”.
Step 5:Upon receiving an email that the programme status is confirmed, please proceed to submit SFC claim on SkillsFuture Portal within 60 days before the course start date and obtain the necessary approval. Please submit SFC claim via SFC portal (http://www.skillsfuture.sg/credit).

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

Programme Facilitator(s)

For more information, please refer to SSG website HERE.

Programme Outline

At the end of the 2 day course, participants will be able to:

Conduct research on best practices, evaluate gaps and barriers thereby establishing communication strategies and mechanisms meeting organizational goals in workplace communication.
Develop communications plan using appropriate communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values.
Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed
Evaluate effectiveness of communication strategies and mechanisms and implementation plan
Assess and establish actual cause of conflict and developing appropriate negotiation strategies taking into account diversity.
Apply and reviewing appropriate negotiation strategies and effective communication skills to achieve organizational goals and win-win outcomes

Intended For

Executives, Supervisors or Managers responsible for the operation and performance of an organisational unit.

Programme Facilitator(s)

No course instances or course instance sessions available.