Topic
The world is full of good marketing strategists, good accountants, good engineers, and good lawyers—but it is not full of good communicators and relationship builders. Business professionals who can’t communicate well do not stand much chance of reaching the top. Research shows companies that communicate well significantly outperform those that communicate poorly.
Programme Objectives
This program aims to hone your human skills in interpersonal communication to foster positive relationships in the workplace. It also examines effective ways to manage difficult situations, prevent conflicts from escalating and optimise your sense of well-being through constructive communication.
Programme Outline
At the end of this highly-interactive workshop, successful participants will learn to:
Establish Rapport
- Build rapport and trust with people
- Master the art of small talk
- Use mirroring technique to connect with others
- Create a powerful first impression
Communicate Effectively
- Identify common barriers to effective communication
- Overcome communication barriers
- Pronounce words clearly and avoid miscommunication
- Use the correct choice of words and power phrases to say it right
Listen Actively
- Recognize different types of listening
- Avoid common mistakes in listening
- Develop empathy in your listening skills
- Master good questioning techniques to gather quality information
Practise Non-verbal Communication
- Recognize the Dos & Don’t of non-verbal communication
- Develop positive body language to project self-confidence
- Use gestures powerfully to reinforce your message
Understanding Conflict and its Impact on You
- Define conflict
- Identify the root causes of conflicts
- Recognize the physical and emotional Impact of unresolved conflicts
Strategize Approaches to Conflict Resolution
- Understand the five conflict management styles
- Determine the Right Approach for Different Conflict Situations
- Be aware of your personal triggers
- Develop a personal anti-trigger action plan
Training Methodology
Bite-sized lecture, role plays, online quizzes, individual exercises, group discussions and presentation, video clips, interactive activities
Closing Date for Registration
1 week before programme or until full enrolment
Intended For
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication. (Fundamental to Intermediate)
Schedule & Fees
Testimonial
Funding
No funding Available!
Programme Facilitator(s)
Topic
The world is full of good marketing strategists, good accountants, good engineers, and good lawyers—but it is not full of good communicators and relationship builders. Business professionals who can’t communicate well do not stand much chance of reaching the top. Research shows companies that communicate well significantly outperform those that communicate poorly.
Programme Objectives
This program aims to hone your human skills in interpersonal communication to foster positive relationships in the workplace. It also examines effective ways to manage difficult situations, prevent conflicts from escalating and optimise your sense of well-being through constructive communication.
Programme Outline
At the end of this highly-interactive workshop, successful participants will learn to:
Establish Rapport
- Build rapport and trust with people
- Master the art of small talk
- Use mirroring technique to connect with others
- Create a powerful first impression
Communicate Effectively
- Identify common barriers to effective communication
- Overcome communication barriers
- Pronounce words clearly and avoid miscommunication
- Use the correct choice of words and power phrases to say it right
Listen Actively
- Recognize different types of listening
- Avoid common mistakes in listening
- Develop empathy in your listening skills
- Master good questioning techniques to gather quality information
Practise Non-verbal Communication
- Recognize the Dos & Don’t of non-verbal communication
- Develop positive body language to project self-confidence
- Use gestures powerfully to reinforce your message
Understanding Conflict and its Impact on You
- Define conflict
- Identify the root causes of conflicts
- Recognize the physical and emotional Impact of unresolved conflicts
Strategize Approaches to Conflict Resolution
- Understand the five conflict management styles
- Determine the Right Approach for Different Conflict Situations
- Be aware of your personal triggers
- Develop a personal anti-trigger action plan
Training Methodology
Bite-sized lecture, role plays, online quizzes, individual exercises, group discussions and presentation, video clips, interactive activities
Closing Date for Registration
1 week before programme or until full enrolment
Intended For
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication. (Fundamental to Intermediate)
Programme Facilitator(s)
