The course has been refreshed as a full-day workshop.

Programme Objective

This one-day workshop is based on interactive learning, using experiential activities and activities incorporating the LEGO SERIOUS PLAY method.

At the end of the workshop, participants will be able to:

• Discover how emotions affect interpersonal relationships;
• Have a clear understanding of how our behaviour affects others;
• Understand the characteristics of an effective team;
• Develop a positive attitude and trust toward teamwork
   

Programme Outline

• EQ Skills Framework
  • Understanding Self-Awareness
  • Self-management for Peak Performance
  • Empathy (social awareness)
  • Social Skills/Social Relationship
• Self-Awareness and Self Management for Success at work
• Social skills for better personal relationship
• Getting and remaining connected with people
• The Power of 3C’s – Commitment, Competency & Coordination
• The W.I.N.E way to serve the customers (internal/external)
• Becoming & Being a Great Team Player
• Developing the Power of Positive Relationships in the Team
• Managing Workload
• Managing work across Inter-departments and Intra-departments
• Sustaining Peak Performance

Training Methodology 

Small group discussions, individual reflection, and group sharing exercises. Video clips will be used to highlight key concepts. This is an interactive workshop that will focus on the practical applications of EQ for success at work. Participants will spend time developing action plans aimed at managing problems/opportunities in the workplace.

Closing Date for Registration

1 week before programme or until full enrolment.

Intended For

A Foundation level programme suitable for all professionals who like to develop the important softskill of EQ.

Competency Mapping

Others = 7.00 Hours

Programme Facilitator(s)