Programme Objective

Upon completion of this workshop, participants will:

• Improve people management skills
• Handle difficult staff at work
• Carry out systematic performance management and coaching
• Discuss performance strengths, deficiencies and areas to improve with staff
• Guide subordinates towards improved work performance

Programme Outline

• Improving employee performance @ work
• Competencies of an effective leadership
• Correct communication skills for better people management
• Listening, questioning and understanding skills
• Engaging in a two-way dialogue
• Communicating openly and constructively
• Using the funnel technique for feedback skills
• Pitfalls to avoid as a coach manager
• Communicating negative feedback constructively and tactfully
• Coaching, mentoring and guidance for improved work performance
• Counseling for under-performers. What if staff don’t improve?
• Handling difficult employees
• 360 degree feedback skills from supervisory to staff
• Motivating employees at work
• Case-studies and role play

Pre-requisites

Please take note of the following admission requirements:

• Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
• Mandatory for video camera to be turned on throughout the course
• Display your official name (as per NRIC) in Zoom, to facilitate attendance taking
   

Training Methodology
Coaching Guidelines, Do's and Dont's, Coaching Templates Coaching Checklists, Coaching Process and Case studies.

Closing Date for Registration
1 week before programme or until full enrolment.
 

Intended For

All levels of managers, section heads, engineers, executives and non executives who have to bring out the best in their staff through coaching skills.

Programme Facilitator(s)