SkillsFuture Credit, UTAP Funding
This session is delivered via live webinar (zoom platform).OverviewConflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects. Programme ObjectiveAt the end of the workshop, participants will be able to:Identify and address the causes of conflictCreate a positive climate for resolving conflictsApply conflict resolution strategies and skills to achieve positive outcomesManage and defuse emotions in a conflict
Overview
Conflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects. Programme ObjectiveAt the end of the workshop, participants will be able to:
Principles of Constructive Conflict ManagementCauses and Stages of ConflictPositive and Negative Effects of ConflictConflict Beliefs and BehavioursConflict Behavioural StylesPositive Climate for Conflict ResolutionCommunication Skills for Conflict ResolutionConflict Resolution ProcessConflict Resolution PlanningResolving Team ConflictCoaching Team Members to Resolve ConflictManaging Emotions in a ConflictPre-requisitesPlease take note of the following admission requirements:Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsoryMandatory for video camera to be turned on throughout the courseDisplay your official name (as per NRIC) in Zoom, to facilitate attendance takingTraining MethodologyInteractive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities
Pre-requisites
Please take note of the following admission requirements:
Training Methodology
Interactive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities
Executives, managers, professionals, team leaders, project leads
Others = 7.00 Hours
10 Oct 2024 (9:00 AM - 5:00 PM)
For Members: $ 381.50 For Non-Members: $ 458.89
Past Participant
1] SkillsFuture Credit (SFC)Funding Period: Until 31 Dec 2024Course Reference Number: TGS-2020502486
All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. You may wish to use your SFC to pay for partial/full ISCA course fees.
On 1 Oct 2020, the Government provided a one-off SkillsFuture Credit Top-up of $500 for all eligible Singaporeans aged 25 or above by 31 Dec 2020. Singaporeans aged 40 to 60 by 31 Dec 2020 will also receive an Additional SkillsFuture Credit (Mid-Career Support) of $500 which can be used for courses under: (i) SGUnited Skills Programme, (ii) SGUnited Mid-Career Pathways Programme – Company Training, and (iii) Career Transition Programmes. This additional SFC (Mid-Career Support) is NOT applicable for use on ISCA courses. (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)
If you wish to enrol for the course with SFC Funding, please proceed with the following steps:
Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $43.20 for any revision of invoice.
2] NTUC Union Training Assistance Programme (UTAP)UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.
To find out more on the UTAP funding and support validity period please click here.
Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008
Albert Kho
Albert Kho is a UK-certified speech and communications trainer with more than 20 years of business experience in sales, marketing, and senior management.For the past 18 years, Albert has conducted over 100 workshops a year in oral and written communications, interpersonal communication, presentation and public speaking, personal effectiveness, and performance management. His clients include MNCs, government agencies, and training institutes. He has trained extensively in ASEAN countries, Mauritius, and the Maldives.An Arts graduate from the University of Singapore, his training qualifications include: Teaching Licentiate Diploma (LTCL) in Effective Communication awarded by Trinity College London; TESOL Diploma from the London Teacher Training Centre; Diploma in Counselling Psychology; certified NLP Practitioner and Master Trainer; WSQ ACTA and DACE certification. Albert is passionate about helping others communicate effectively and confidently. Learners like his interactive, activity-driven, warm, engaging style of facilitation.
Online Classroom in or outside ofSingapore
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Do you wish to apply for SFC funding? (Singapore Citizenship Only)
25 Apr 2024 - 26 Apr 2024
26 Apr 2024 - 26 Apr 2024