Course Detail()
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SkillsFuture Credit, UTAP Funding

7.00 CPE Hours (Category 1, Category 2, Category 3, Category 4, Others)
Live Webinar

This session is delivered via live webinar (zoom platform).

Overview

Conflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects.

Programme Objective
At the end of the workshop, participants will be able to:

  • Identify and address the causes of conflict
  • Create a positive climate for resolving conflicts
  • Apply conflict resolution strategies and skills to achieve positive outcomes
  • Manage and defuse emotions in a conflict

Programme Outline

  • Principles of Constructive Conflict Management
  • Causes and Stages of Conflict
  • Positive and Negative Effects of Conflict
  • Conflict Beliefs and Behaviours
  • Conflict Behavioural Styles
  • Positive Climate for Conflict Resolution
  • Communication Skills for Conflict Resolution
  • Conflict Resolution Process
  • Conflict Resolution Planning
  • Resolving Team Conflict
  • Coaching Team Members to Resolve Conflict
  • Managing Emotions in a Conflict


Pre-requisites

Please take note of the following admission requirements:

  • Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
  • Mandatory for video camera to be turned on throughout the course
  • Display your official name (as per NRIC) in Zoom, to facilitate attendance taking


Training Methodology

Interactive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities

Intended For

Executives, managers, professionals, team leaders, project leads

Schedule & Fees

Testimonial


I am impressed with the well-organized session, and what I learned can be put into good use not only in my
workplace, but also at home and with friends. I am glad I signed up for this course.

Past Participant


The course is easy to follow and very interactive. The instructor engaged with the participants very well and the
course content is concise and easy to follow.

Past Participant

Funding

1] SkillsFuture Credit (SFC)
Funding Period: Until 31 Dec 2024
Course Reference Number: TGS-2020502486

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. You may wish to use your SFC to pay for partial/full ISCA course fees. 

On 1 Oct 2020, the Government provided a one-off SkillsFuture Credit Top-up of $500 for all eligible Singaporeans aged 25 or above by 31 Dec 2020. Singaporeans aged 40 to 60 by 31 Dec 2020 will also receive an Additional SkillsFuture Credit (Mid-Career Support) of $500 which can be used for courses under: (i) SGUnited Skills Programme, (ii) SGUnited Mid-Career Pathways Programme – Company Training, and (iii) Career Transition Programmes. This additional SFC (Mid-Career Support) is NOT applicable for use on ISCA courses. (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $43.60 for any revision of invoice.

 

2] NTUC Union Training Assistance Programme (UTAP)
UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.

To find out more on the UTAP funding and support validity period please click here.

Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008

Programme Facilitator(s)

This session is delivered via live webinar (zoom platform).

Overview

Conflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects.

Programme Objective
At the end of the workshop, participants will be able to:

  • Identify and address the causes of conflict
  • Create a positive climate for resolving conflicts
  • Apply conflict resolution strategies and skills to achieve positive outcomes
  • Manage and defuse emotions in a conflict

Programme Outline

  • Principles of Constructive Conflict Management
  • Causes and Stages of Conflict
  • Positive and Negative Effects of Conflict
  • Conflict Beliefs and Behaviours
  • Conflict Behavioural Styles
  • Positive Climate for Conflict Resolution
  • Communication Skills for Conflict Resolution
  • Conflict Resolution Process
  • Conflict Resolution Planning
  • Resolving Team Conflict
  • Coaching Team Members to Resolve Conflict
  • Managing Emotions in a Conflict


Pre-requisites

Please take note of the following admission requirements:

  • Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
  • Mandatory for video camera to be turned on throughout the course
  • Display your official name (as per NRIC) in Zoom, to facilitate attendance taking


Training Methodology

Interactive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities

Intended For

Executives, managers, professionals, team leaders, project leads

Programme Facilitator(s)


No course instances or course instance sessions available.