This session is delivered via live webinar (zoom platform).

Programme Objective

Standard Operating Procedures (SOPs) are important documents that guide good business practices and contribute to an organization’s compliance with laws and regulations as well as other local or international quality control requirements. Effective SOPs contribute to an organization’s operational efficiency and more importantly, enable its operations to achieve the required level of compliance and quality control.
 
However, writing SOPs can be challenging even for someone who is a subject matter expert. While it is desirable for SOPs to be accurate and easy to comprehend, the writing and formatting of SOPs must follow good documentation practices that incorporate controls to ensure integrity in their execution and management. Only then will SOPs be effective in meeting the objectives for which they are developed.
 

Programme Outline

1. Understanding the roles of SOPs:

• To reinforce an organization’s overall compliance and quality control system
• To ensure efficiencies of an organization’s operations

 
2. Good Documentation Practices 

• Determining the purpose and ‘audience’ for your SOPs
• Incorporate key points in documentation to:
• Meet requirements of quality standards and compliance
• Reflect current operational realities
• Facilitate understanding of operational processes
• Facilitate future review and revision 

 
3. Execution, maintenance and management of SOPs to ensure integrity

• Managing revisions and deviations through effective documentation control
• Governance, content reuse, single sourcing and ownership
• The lifecycle of SOPs - from creation to archival 

 
4. Planning the development of SOP documents 

• Developing an appropriate outline using the process approach
• How to structure and organize the content  
• Filtering of contents
• Designing a template to optimize efficiency of developing and formatting SOP
• Developing policies, procedure or work instructions using process template 

 
5. Developing the SOP documents

• How to keep the document concise, unambiguous and accurate 
• Ensuring logical development of ideas and flow of processes within SOPs
• Use of effective writing style for SOPs
• Use of flow-charts, process maps, images and diagrams
• Use of forms and other templates designed to support process approach in SOPs

 
Pre-requisites

Please take note of the following admission requirements:

• Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
• Mandatory for video camera to be turned on throughout the course
• Display your official name (as per NRIC) in Zoom, to facilitate attendance taking
  
   

Training Methodology
The workshop will be conducted through use of lectures, hands-on practice exercises, discussions and sharing of best practices.
 
Closing Date for Registration
1 week before programme or until full enrolment

Intended For

Managerial and executive personnel who are required to develop and write SOP including policies and procedures for operational efficiency, quality control and compliance

Programme Facilitator(s)