Course Detail(MP114v : Developing and writing effective Standard Operating Procedures (SOPs) (Live Webinar))

SDF Funding, SkillsFuture Credit

MP114v : Developing and writing effective Standard Operating Procedures (SOPs) (Live Webinar)

7.00 CPE Hours (Others)
Live Webinar

Programme Objective

Standard Operating Procedures (SOPs) are important documents that guide good business practices and contribute to an organization’s compliance with laws and regulations as well as other local or international quality control requirements. Effective SOPs contribute to an organization’s operational efficiency and more importantly, enable its operations to achieve the required level of compliance and quality control.
 
However, writing SOPs can be challenging even for someone who is a subject matter expert. While it is desirable for SOPs to be accurate and easy to comprehend, the writing and formatting of SOPs must follow good documentation practices that incorporate controls to ensure integrity in their execution and management. Only then will SOPs be effective in meeting the objectives for which they are developed.
 

Programme Outline

1. Understanding the roles of SOPs:

  • To reinforce an organization’s overall compliance and quality control system
  • To ensure efficiencies of an organization’s operations

 
2. Good Documentation Practices 

  • Determining the purpose and ‘audience’ for your SOPs
  • Incorporate key points in documentation to:
  • Meet requirements of quality standards and compliance
  • Reflect current operational realities
  • Facilitate understanding of operational processes
  • Facilitate future review and revision 

 
3. Execution, maintenance and management of SOPs to ensure integrity

  • Managing revisions and deviations through effective documentation control
  • Governance, content reuse, single sourcing and ownership
  • The lifecycle of SOPs - from creation to archival 

 
4. Planning the development of SOP documents 

  • Developing an appropriate outline using the process approach
  • How to structure and organize the content  
  • Filtering of contents
  • Designing a template to optimize efficiency of developing and formatting SOP
  • Developing policies, procedure or work instructions using process template 

 
5. Developing the SOP documents

  • How to keep the document concise, unambiguous and accurate 
  • Ensuring logical development of ideas and flow of processes within SOPs
  • Use of effective writing style for SOPs
  • Use of flow-charts, process maps, images and diagrams
  • Use of forms and other templates designed to support process approach in SOPs

 
Pre-requisites

Please take note of the following admission requirements:

  • Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
  • Mandatory for video camera to be turned on throughout the course
  • Display your official name (as per NRIC) in Zoom, to facilitate attendance taking

     

Training Methodology
The workshop will be conducted through use of lectures, hands-on practice exercises, discussions and sharing of best practices.
 
Closing Date for Registration
1 week before programme or until full enrolment

Intended For

Managerial and executive personnel who are required to develop and write SOP including policies and procedures for operational efficiency, quality control and compliance

Competency Mapping

Others = 7.00 Hours

Schedule & Fees

Date & Time

14 Jan 2022 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 304.95   $ 243.96
For Non-Members: $ 353.10   $ 282.48
Discount till 31 Dec 2022

Programme Facilitator(s)

Grace Tan

Venue

Online Classroom in or outside of
Singapore

Date & Time

10 Jun 2022 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 304.95   $ 243.96
For Non-Members: $ 353.10   $ 282.48
Discount till 31 Dec 2022

Programme Facilitator(s)

Grace Tan

Venue

Online Classroom in or outside of
Singapore

Date & Time

25 Jun 2021 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Grace Tan

Date & Time

20 Jan 2021 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Grace Tan

Date & Time

16 Oct 2020 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Grace Tan

Testimonial

Funding

1] SkillsFuture Credit (SFC)
Funding Period: Until 02 Jul 2023
Course Reference Number: TGS-2020501116

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. You may wish to use your SFC to pay for partial/full ISCA course fees. 

On 1 Oct 2020, the Government provided a one-off SkillsFuture Credit Top-up of $500 for all eligible Singaporeans aged 25 or above by 31 Dec 2020. Singaporeans aged 40 to 60 by 31 Dec 2020 will also receive an Additional SkillsFuture Credit (Mid-Career Support) of $500 which can be used for courses under: (i) SGUnited Skills Programme, (ii) SGUnited Mid-Career Pathways Programme – Company Training, and (iii) Career Transition Programmes. This additional SFC (Mid-Career Support) is NOT applicable for use on ISCA courses. (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.


2] WDA Training Grant - SDF Funding
This course is approved for SDF funding ($2 per training hour) for Company-sponsored participants only (Eligibility criteria apply). 

Funding Period: Until 02 Jul 2023
Funded Hours: 7 hours
Course Reference Number: TGS-2020501116

If you wish to enrol participants with SDF Funding, please proceed with the following steps (For Corporate enrolments only) :

  • Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for WDA Funding?”, click Yes and input all required information. At the Cart page, please ensure that SDF funding is applied before clicking “Checkout”.
     

 

For course run start date before 1 Nov 2020, submit training grant application in SCN until 30 Nov 2020.

For course run start date on or after 1 Nov 2020, Enterprises/employers are NOT required to log into TPGateway/SCN to submit training grant.

Remarks

Step 2: After receiving email that the programme status is confirmed, please proceed to submit the Training Grant application via SkillsConnect Portal (https://www.skillsconnect.gov.sg/).

Employers of company-sponsored participants must submit training grant via SkillsConnect to obtain training grant for course fees. You may submit the Training Grant application within the period from 30 days before the course start date to 30 days after course start date.

The employee’s enrolment, attendance and assessment recordswill be submitted by ISCA onto TPGateway.


Please note that there will be an administrative fee of $42.80 for any revision of invoice.

Eligibility Criteria:

  • Company must be registered or incorporated in Singapore and;
  • Applicant is taking the course for the first time.
  • Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
  • Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
  • Applicant must be fully sponsored by the Company for all costs associated with the training and;
  • Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).

Programme Facilitator(s)


Grace Tan

Ms Grace Tan has more than 30 years of experience in Human Resource Management & Development, having worked in the Hospitality, Real Estate, Financial, Healthcare and Retail industries. She holds a Bachelor of Arts from National University of Singapore (NUS) and a Graduate Diploma in Personnel Management from Singapore Institute of Management (SIM). In respect of the training and development domain, she also holds a Masters in Education from University of Sheffield, an Advanced Certificate in Training and Assessment (ACTA) and a Diploma in Adult and Continuing Education (DACE).

With her many years of corporate experience, Grace has also been engaged to help organizations in Organizational Development, Talent Management as well as developing and improving HR systems and processes to support organizational growth and change. She is experienced in developing and delivering training programs specifically in the areas of leadership, supervisory & change management, communications, customer service, coaching, performance management and team building. She is a Certified Extended DISC® Profiler and also conducts behavior profiling to assist organizations in their recruitment, talent management and development as well as team building effort.

Some of the companies that Grace has worked with include Goodwood Hotels Group, Hong Kong Bank, DBS Land Group, OCBC Bank Group and Eu Yan Sang International.
 

 

Programme Objective

Standard Operating Procedures (SOPs) are important documents that guide good business practices and contribute to an organization’s compliance with laws and regulations as well as other local or international quality control requirements. Effective SOPs contribute to an organization’s operational efficiency and more importantly, enable its operations to achieve the required level of compliance and quality control.
 
However, writing SOPs can be challenging even for someone who is a subject matter expert. While it is desirable for SOPs to be accurate and easy to comprehend, the writing and formatting of SOPs must follow good documentation practices that incorporate controls to ensure integrity in their execution and management. Only then will SOPs be effective in meeting the objectives for which they are developed.
 

Programme Outline

1. Understanding the roles of SOPs:

  • To reinforce an organization’s overall compliance and quality control system
  • To ensure efficiencies of an organization’s operations

 
2. Good Documentation Practices 

  • Determining the purpose and ‘audience’ for your SOPs
  • Incorporate key points in documentation to:
  • Meet requirements of quality standards and compliance
  • Reflect current operational realities
  • Facilitate understanding of operational processes
  • Facilitate future review and revision 

 
3. Execution, maintenance and management of SOPs to ensure integrity

  • Managing revisions and deviations through effective documentation control
  • Governance, content reuse, single sourcing and ownership
  • The lifecycle of SOPs - from creation to archival 

 
4. Planning the development of SOP documents 

  • Developing an appropriate outline using the process approach
  • How to structure and organize the content  
  • Filtering of contents
  • Designing a template to optimize efficiency of developing and formatting SOP
  • Developing policies, procedure or work instructions using process template 

 
5. Developing the SOP documents

  • How to keep the document concise, unambiguous and accurate 
  • Ensuring logical development of ideas and flow of processes within SOPs
  • Use of effective writing style for SOPs
  • Use of flow-charts, process maps, images and diagrams
  • Use of forms and other templates designed to support process approach in SOPs

 
Pre-requisites

Please take note of the following admission requirements:

  • Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
  • Mandatory for video camera to be turned on throughout the course
  • Display your official name (as per NRIC) in Zoom, to facilitate attendance taking

     

Training Methodology
The workshop will be conducted through use of lectures, hands-on practice exercises, discussions and sharing of best practices.
 
Closing Date for Registration
1 week before programme or until full enrolment

Intended For

Managerial and executive personnel who are required to develop and write SOP including policies and procedures for operational efficiency, quality control and compliance

Competency Mapping

Others = 7.00 Hours

Programme Facilitator(s)

Grace Tan

Ms Grace Tan has more than 30 years of experience in Human Resource Management & Development, having worked in the Hospitality, Real Estate, Financial, Healthcare and Retail industries. She holds a Bachelor of Arts from National University of Singapore (NUS) and a Graduate Diploma in Personnel Management from Singapore Institute of Management (SIM). In respect of the training and development domain, she also holds a Masters in Education from University of Sheffield, an Advanced Certificate in Training and Assessment (ACTA) and a Diploma in Adult and Continuing Education (DACE).

With her many years of corporate experience, Grace has also been engaged to help organizations in Organizational Development, Talent Management as well as developing and improving HR systems and processes to support organizational growth and change. She is experienced in developing and delivering training programs specifically in the areas of leadership, supervisory & change management, communications, customer service, coaching, performance management and team building. She is a Certified Extended DISC® Profiler and also conducts behavior profiling to assist organizations in their recruitment, talent management and development as well as team building effort.

Some of the companies that Grace has worked with include Goodwood Hotels Group, Hong Kong Bank, DBS Land Group, OCBC Bank Group and Eu Yan Sang International.
 

 

Upcoming Schedule

Date & Time

14 Jan 2022 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 304.95   $ 243.96
For Non-Members: $ 353.10   $ 282.48
Discount till 31 Dec 2022

Programme Facilitator(s)

Grace Tan

Venue

Online Classroom in or outside of
Singapore