Course Detail()

SkillsFuture Credit, UTAP Funding

7.00 CPE Hours (Category 1, Category 2, Category 3, Category 4, Others)
Live Webinar

This session is delivered via live webinar (zoom platform).

Programme Objective

Standard Operating Procedures (SOPs) are important documents that guide good business practices and contribute to an organization’s compliance with laws and regulations as well as other local or international quality control requirements. Effective SOPs contribute to an organization’s operational efficiency and more importantly, enable its operations to achieve the required level of compliance and quality control.
 
However, writing SOPs can be challenging even for someone who is a subject matter expert. While it is desirable for SOPs to be accurate and easy to comprehend, the writing and formatting of SOPs must follow good documentation practices that incorporate controls to ensure integrity in their execution and management. Only then will SOPs be effective in meeting the objectives for which they are developed.
 

Programme Outline

1. Understanding the roles of SOPs:

  • To reinforce an organization’s overall compliance and quality control system
  • To ensure efficiencies of an organization’s operations

 
2. Good Documentation Practices 

  • Determining the purpose and ‘audience’ for your SOPs
  • Incorporate key points in documentation to:
  • Meet requirements of quality standards and compliance
  • Reflect current operational realities
  • Facilitate understanding of operational processes
  • Facilitate future review and revision 

 
3. Execution, maintenance and management of SOPs to ensure integrity

  • Managing revisions and deviations through effective documentation control
  • Governance, content reuse, single sourcing and ownership
  • The lifecycle of SOPs - from creation to archival 

 
4. Planning the development of SOP documents 

  • Developing an appropriate outline using the process approach
  • How to structure and organize the content  
  • Filtering of contents
  • Designing a template to optimize efficiency of developing and formatting SOP
  • Developing policies, procedure or work instructions using process template 

 
5. Developing the SOP documents

  • How to keep the document concise, unambiguous and accurate 
  • Ensuring logical development of ideas and flow of processes within SOPs
  • Use of effective writing style for SOPs
  • Use of flow-charts, process maps, images and diagrams
  • Use of forms and other templates designed to support process approach in SOPs

 
Pre-requisites

Please take note of the following admission requirements:

  • Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
  • Mandatory for video camera to be turned on throughout the course
  • Display your official name (as per NRIC) in Zoom, to facilitate attendance taking

     

Training Methodology
The workshop will be conducted through use of lectures, hands-on practice exercises, discussions and sharing of best practices.
 
Closing Date for Registration
1 week before programme or until full enrolment

Intended For

Managerial and executive personnel who are required to develop and write SOP including policies and procedures for operational efficiency, quality control and compliance

Schedule & Fees

Testimonial

Funding

1] SkillsFuture Credit (SFC)
Funding Period: Until 31 Dec 2024
Course Reference Number: TGS-2020501116

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. You may wish to use your SFC to pay for partial/full ISCA course fees. 

On 1 Oct 2020, the Government provided a one-off SkillsFuture Credit Top-up of $500 for all eligible Singaporeans aged 25 or above by 31 Dec 2020. Singaporeans aged 40 to 60 by 31 Dec 2020 will also receive an Additional SkillsFuture Credit (Mid-Career Support) of $500 which can be used for courses under: (i) SGUnited Skills Programme, (ii) SGUnited Mid-Career Pathways Programme – Company Training, and (iii) Career Transition Programmes. This additional SFC (Mid-Career Support) is NOT applicable for use on ISCA courses. (For more information on the SFC scheme, please visit www.myskillsfuture.gov.sg)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $43.20 for any revision of invoice.

 

2] NTUC Union Training Assistance Programme (UTAP)
UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.

To find out more on the UTAP funding and support validity period please click here.

Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008

Programme Facilitator(s)

This session is delivered via live webinar (zoom platform).

Programme Objective

Standard Operating Procedures (SOPs) are important documents that guide good business practices and contribute to an organization’s compliance with laws and regulations as well as other local or international quality control requirements. Effective SOPs contribute to an organization’s operational efficiency and more importantly, enable its operations to achieve the required level of compliance and quality control.
 
However, writing SOPs can be challenging even for someone who is a subject matter expert. While it is desirable for SOPs to be accurate and easy to comprehend, the writing and formatting of SOPs must follow good documentation practices that incorporate controls to ensure integrity in their execution and management. Only then will SOPs be effective in meeting the objectives for which they are developed.
 

Programme Outline

1. Understanding the roles of SOPs:

  • To reinforce an organization’s overall compliance and quality control system
  • To ensure efficiencies of an organization’s operations

 
2. Good Documentation Practices 

  • Determining the purpose and ‘audience’ for your SOPs
  • Incorporate key points in documentation to:
  • Meet requirements of quality standards and compliance
  • Reflect current operational realities
  • Facilitate understanding of operational processes
  • Facilitate future review and revision 

 
3. Execution, maintenance and management of SOPs to ensure integrity

  • Managing revisions and deviations through effective documentation control
  • Governance, content reuse, single sourcing and ownership
  • The lifecycle of SOPs - from creation to archival 

 
4. Planning the development of SOP documents 

  • Developing an appropriate outline using the process approach
  • How to structure and organize the content  
  • Filtering of contents
  • Designing a template to optimize efficiency of developing and formatting SOP
  • Developing policies, procedure or work instructions using process template 

 
5. Developing the SOP documents

  • How to keep the document concise, unambiguous and accurate 
  • Ensuring logical development of ideas and flow of processes within SOPs
  • Use of effective writing style for SOPs
  • Use of flow-charts, process maps, images and diagrams
  • Use of forms and other templates designed to support process approach in SOPs

 
Pre-requisites

Please take note of the following admission requirements:

  • Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
  • Mandatory for video camera to be turned on throughout the course
  • Display your official name (as per NRIC) in Zoom, to facilitate attendance taking

     

Training Methodology
The workshop will be conducted through use of lectures, hands-on practice exercises, discussions and sharing of best practices.
 
Closing Date for Registration
1 week before programme or until full enrolment

Intended For

Managerial and executive personnel who are required to develop and write SOP including policies and procedures for operational efficiency, quality control and compliance

Programme Facilitator(s)


No course instances or course instance sessions available.