Programme Objective
 
We live in a multi-cultural society and communicate with people of different nationalities and ethnicities daily. At times unintentional miscommunication, conflict and awkward situations happen even in the workplace. This course will help you to understand different people’s communication styles and differences which lead to conflicts and how you can resolve these conflicts in an effective manner.
 
At the end of this course, participants will be able to:

• Develop the ability to structure information in a clear and logical manner.
• Acquire the ability to present differing points of view in non-confrontational ways.
• Understand and practice the skill of questioning positively and listening actively.
• Appreciate that interpreting communication with accuracy is based on understanding where are you coming from.

Programme Outline

 

• The First Steps in Managing Diversity
  • Assessing one's own beliefs about work values.
  • Mono and Poly chronic cultures.
  • Low context and High context cultures.
  • Norms, values and basic assumptions.
  • Empathy versus ethnocentrism.
  • Identifying work values of others from different cultural backgrounds.
  • Examining assumptions from a multicultural perspective
• Understanding Yourself and Your Communication Style
  • Individual personality profiles using the DISC model.
  • The different types of communication styles.
  • How to adapt communication styles to suit different people and cultures.
• Communication Barriers
  • The organisation of message such as the channel and feedback.
  • Causes and possible solutions for barriers.
• Communication Tips
  • Using the right tone with I-Messages.
  • Different communication approaches.
  • Using different open-ended questioning techniques.

Pre-requisites

Please take note of the following admission requirements:

• Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
• Mandatory for video camera to be turned on throughout the course
• Display your official name (as per NRIC) in Zoom, to facilitate attendance taking
   

Training Methodology
 
The approach to delivering the workshop is hands-on and skill-based throughout. The learning environment is highly interactive between the workshop leader and participants, and among the participants themselves. Peer learning from sharing experiences will be strongly encouraged. Learning methods include facilitator’s short input, group exercises and feedback, self-assessments, brainstorming, role plays and case studies related to real life applications.

Closing Date for Registration
1 week before programme or until full enrolment

Intended For

This workshop is ideal for all professionals working with a multi-cultural team or corresponds with international partners, clients and customers.

Programme Facilitator(s)