Course Detail()

Topic
The world is full of good marketing strategists, good accountants, good engineers, and good lawyers—but it is not full of good communicators and relationship builders. Business professionals who can’t communicate well do not stand much chance of reaching the top. Research shows companies that communicate well significantly outperform those that communicate poorly.

Programme Objectives
This program aims to hone your human skills in interpersonal communication to foster positive relationships in the workplace. It also examines effective ways to manage difficult situations, prevent conflicts from escalating and optimise your sense of well-being through constructive communication.

Programme Outline

At the end of this highly-interactive workshop, successful participants will learn to:
Establish Rapport

Build rapport and trust with people
Master the art of small talk
Use mirroring technique to connect with others
Create a powerful first impression

Communicate Effectively

Identify common barriers to effective communication
Overcome communication barriers
Pronounce words clearly and avoid miscommunication
Use the correct choice of words and power phrases to say it right

Listen Actively

Recognize different types of listening
Avoid common mistakes in listening
Develop empathy in your listening skills
Master good questioning techniques to gather quality information

Practise Non-verbal Communication

Recognize the Dos & Don’t of non-verbal communication
Develop positive body language to project self-confidence
Use gestures powerfully to reinforce your message

Understanding Conflict and its Impact on You

Define conflict
Identify the root causes of conflicts
Recognize the physical and emotional Impact of unresolved conflicts

Strategize Approaches to Conflict Resolution

Understand the five conflict management styles
Determine the Right Approach for Different Conflict Situations
Be aware of your personal triggers
Develop a personal anti-trigger action plan

Pre-requisites

Please take note of the following admission requirements:

Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
Mandatory for video camera to be turned on throughout the course
Display your official name (as per NRIC) in Zoom, to facilitate attendance taking

Training Methodology
Bite-sized lecture, role plays, online quizzes, individual exercises, group discussions and presentation, video clips, interactive activities

Closing Date for Registration
1 week before programme or until full enrolment

Intended For

All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication. (Fundamental to Intermediate)

Schedule & Fees

Testimonial

Funding

1] SkillsFuture Credit (SFC)
Funding Period: Until 24 Oct 2023
Course Reference Number: TGS-2020501296

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. You may wish to use your SFC to pay for partial/full ISCA course fees.

On 1 Oct 2020, the Government provided a one-off SkillsFuture Credit Top-up of $500 for all eligible Singaporeans aged 25 or above by 31 Dec 2020. Singaporeans aged 40 to 60 by 31 Dec 2020 will also receive an Additional SkillsFuture Credit (Mid-Career Support) of $500 which can be used for courses under: (i) SGUnited Skills Programme, (ii) SGUnited Mid-Career Pathways Programme – Company Training, and (iii) Career Transition Programmes. This additional SFC (Mid-Career Support) is NOT applicable for use on ISCA courses. (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

Step 1: You will need to ensure that you have sufficient SkillsFuture Credits in your SkillsFuture Credit account in order to make a successful claim. Please check your SFC account balance here.
Step 2: Register for the course online via ISCA Portal.
Step 3: Upon adding to cart, the system will prompt a question “Do you wish to apply for SkillsFuture Credit?”, click “Yes” and input all required information.
Step 4: At the Cart page, please ensure that SFC funding is applied before clicking “Checkout”.
Step 5:Upon receiving an email that the programme status is confirmed, please proceed to submit SFC claim on SkillsFuture Portal within 60 days before the course start date and obtain the necessary approval. Please submit SFC claim via SFC portal (http://www.skillsfuture.sg/credit).

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

2] WDA Training Grant - SDF Funding
This course is approved for SDF funding ($2 per training hour) for Company-sponsored participants only (Eligibility criteria apply).

Funding Period: Until 24 Oct 2023
Funded Hours: 14 hours
Course Reference Number: TGS-2020501296

If you wish to enrol participants with SDF Funding, please proceed with the following steps (For Corporate enrolments only) :

Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for WDA Funding?”, click Yes and input all required information. At the Cart page, please ensure that SDF funding is applied before clicking “Checkout”.

For course run start date before 1 Nov 2020, submit training grant application in SCN until 30 Nov 2020.

For course run start date on or after 1 Nov 2020, Enterprises/employers are NOT required to log into TPGateway/SCN to submit training grant.

Remarks

• Step 2: After receiving email that the programme status is confirmed, please proceed to submit the Training Grant application via SkillsConnect Portal (https://www.skillsconnect.gov.sg/).

Employers of company-sponsored participants must submit training grant via SkillsConnect to obtain training grant for course fees. You may submit the Training Grant application within the period from 30 days before the course start date to 30 days after course start date.

The employee’s enrolment, attendance and assessment recordswill be submitted by ISCA onto TPGateway.

Please note that there will be an administrative fee of $42.80 for any revision of invoice.

Eligibility Criteria:

Company must be registered or incorporated in Singapore and;
Applicant is taking the course for the first time.
Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
Applicant must be fully sponsored by the Company for all costs associated with the training and;
Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).

Programme Facilitator(s)