Topic
Have you ever felt the need to choose between writing well and writing fast at work? The ability to put your ideas across accurately and effectively in writing is an important communication skill for every business executive. Sometimes the only exposure you may have to higher management is through your writing. If your emails and letters are clear and forceful, they convey an impression of you with a well-organized mind, a person who knows exactly what is needed and how to make it happen. Messages that are vague, disjointed and weak may compromise your chance of being promoted and can tarnish your professional reputation.
Programme Objectives
This practical workshop is designed to empower you to write clearly and concisely to get the results you want through a simple, step-by-step approach based on the fundamentals of professional business writing.
Programme Outline
At the end of this highly-interactive workshop, successful participants will learn to:
Apply the fundamentals of Professional Business Writing
- Avoid common errors in business writing
- Develop a clear purpose
- Adapt to different levels of audience
Craft messages with clarity
- Choose concrete and familiar words
- Beware of obsolete and flowery language
- Put action in your verb
Write concisely to save time and energy
- Eliminate wordy expressions
- Write effective subject lines
- Avoid unnecessary repetition
Foster goodwill with your customers
- Exercise the ‘YOU’ attitude
- Be courteous, tactful and thoughtful
- Use the correct choice of words
Show concern for your reader
- Provide complete and relevant information your reader needs
- Handle query professionally when you do not have all the answers
- Write with a service mindset
Good writing goes beyond acceptable writing mechanics
- When to use formal and informal language
- Develop an effective structure with a 4-point plan
- Learn proper grammar usage & editing technique
Conveying negative messages in a positive way
- Strategize the use of buffer when writing negative news
- Say ‘No’ without saying ‘No’
- Inspire a positive tone in your message
Replying to difficult emails
- Steps to managing difficult messages
- Exercising empathy in your writing
- Motivate action and gain acceptance from your reader
- Be a confident and effective writer
Pre-requisites
Please take note of the following admission requirements:
- Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
- Mandatory for video camera to be turned on throughout the course
- Display your official name (as per NRIC) in Zoom, to facilitate attendance taking
Training Methodology
Bite-sized lecture, role plays, online quizzes, individual exercises, group discussions and presentation, video clips, interactive activities
Closing Date for Registration
1 week before programme or until full enrolment
Intended For
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication. (Fundamental to Intermediate)
Schedule & Fees
Testimonial
Funding
1] NTUC Union Training Assistance Programme (UTAP)
UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.
NTUC members enjoy 50% *unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 01 April 2024 and 31 March 2025. *This excludes miscellaneous fees such as GST and registration fee etc.
This course is approved for UTAP support for intakes conducted between 12 June 2019 – 31 March 2025.
As UTAP is given on calendar year basis, and calculated based on year of training taken, it cannot be accumulated.
- Maintained paid-up NTUC membership before course, throughout course duration and at the point of claim and;
- Course by training provider must be supported under UTAP and training must commence within the supported period and;
- Unfunded course fee must not be fully sponsored by company or other types of funding
- Unfunded course fee must be S$20.00 and above, and;
- Member must achieve a minimum of 75% attendance for each application and sat for all prescribed examination(s), if any and;
- UTAP application must be made within 6 months after course ends.
To submit for UTAP claims, please visit http://skillsupgrade.ntuc.org.sg/. Terms and conditions apply.
Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008
Programme Facilitator(s)
Topic
Have you ever felt the need to choose between writing well and writing fast at work? The ability to put your ideas across accurately and effectively in writing is an important communication skill for every business executive. Sometimes the only exposure you may have to higher management is through your writing. If your emails and letters are clear and forceful, they convey an impression of you with a well-organized mind, a person who knows exactly what is needed and how to make it happen. Messages that are vague, disjointed and weak may compromise your chance of being promoted and can tarnish your professional reputation.
Programme Objectives
This practical workshop is designed to empower you to write clearly and concisely to get the results you want through a simple, step-by-step approach based on the fundamentals of professional business writing.
Programme Outline
At the end of this highly-interactive workshop, successful participants will learn to:
Apply the fundamentals of Professional Business Writing
- Avoid common errors in business writing
- Develop a clear purpose
- Adapt to different levels of audience
Craft messages with clarity
- Choose concrete and familiar words
- Beware of obsolete and flowery language
- Put action in your verb
Write concisely to save time and energy
- Eliminate wordy expressions
- Write effective subject lines
- Avoid unnecessary repetition
Foster goodwill with your customers
- Exercise the ‘YOU’ attitude
- Be courteous, tactful and thoughtful
- Use the correct choice of words
Show concern for your reader
- Provide complete and relevant information your reader needs
- Handle query professionally when you do not have all the answers
- Write with a service mindset
Good writing goes beyond acceptable writing mechanics
- When to use formal and informal language
- Develop an effective structure with a 4-point plan
- Learn proper grammar usage & editing technique
Conveying negative messages in a positive way
- Strategize the use of buffer when writing negative news
- Say ‘No’ without saying ‘No’
- Inspire a positive tone in your message
Replying to difficult emails
- Steps to managing difficult messages
- Exercising empathy in your writing
- Motivate action and gain acceptance from your reader
- Be a confident and effective writer
Pre-requisites
Please take note of the following admission requirements:
- Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
- Mandatory for video camera to be turned on throughout the course
- Display your official name (as per NRIC) in Zoom, to facilitate attendance taking
Training Methodology
Bite-sized lecture, role plays, online quizzes, individual exercises, group discussions and presentation, video clips, interactive activities
Closing Date for Registration
1 week before programme or until full enrolment
Intended For
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication. (Fundamental to Intermediate)
Programme Facilitator(s)
