Topic
Have you ever felt the need to choose between writing well and writing fast at work? The ability to put your ideas across accurately and effectively in writing is an important communication skill for every business executive. Sometimes the only exposure you may have to higher management is through your writing. If your emails and letters are clear and forceful, they convey an impression of you with a well-organized mind, a person who knows exactly what is needed and how to make it happen. Messages that are vague, disjointed and weak may compromise your chance of being promoted and can tarnish your professional reputation.
 
Programme Objectives
This practical workshop is designed to empower you to write clearly and concisely to get the results you want through a simple, step-by-step approach based on the fundamentals of professional business writing.
 

Programme Outline

At the end of this highly-interactive workshop, successful participants will learn to:
Apply the fundamentals of Professional Business Writing

• Avoid common errors in business writing
• Develop a clear purpose
• Adapt to different levels of audience

 
Craft messages with clarity

• Choose concrete and familiar words
• Beware of obsolete and flowery language
• Put action in your verb

 
Write concisely to save time and energy

• Eliminate wordy expressions
• Write effective subject lines
• Avoid unnecessary repetition

 
Foster goodwill with your customers

• Exercise the ‘YOU’ attitude
• Be courteous, tactful and thoughtful
• Use the correct choice of words

 
 
Show concern for your reader

• Provide complete and relevant information your reader needs
• Handle query professionally when you do not have all the answers
• Write with a service mindset

 
Good writing goes beyond acceptable writing mechanics

• When to use formal and informal language
• Develop an effective structure with a 4-point plan
• Learn proper grammar usage & editing technique

 
Conveying negative messages in a positive way

• Strategize the use of buffer when writing negative news  
• Say ‘No’ without saying ‘No’
• Inspire a positive tone in your message

 
Replying to difficult emails

• Steps to managing difficult messages
• Exercising empathy in your writing
• Motivate action and gain acceptance from your reader
• Be a confident and effective writer

Pre-requisites
Please take note of the following admission requirements:

• Trainings will be conducted on Zoom platform, thus video camera and microphone are compulsory
• Mandatory for video camera to be turned on throughout the course
• Display your official name (as per NRIC) in Zoom, to facilitate attendance taking
   

Training Methodology
Bite-sized lecture, role plays, online quizzes, individual exercises, group discussions and presentation, video clips, interactive activities

Closing Date for Registration
1 week before programme or until full enrolment

 

Intended For

All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication. (Fundamental to Intermediate)

Competency Mapping

Others = 14.00 Hours

Programme Facilitator(s)