To reduce the environmental impact and contribute to sustainability efforts, ISCA will contribute our part by eliminating the printing of course materials for selected courses with effect from 2023.
Tips: To make your paperless learning experience more enjoyable, you may bring along a digital device such as a Windows based laptops or tablets to read your online materials during the class. QR code will be provided in the class for you to download the materials in PDF.
Join us and be a Difference Maker! | | 
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Interviews are used extensively to establish the facts of a case, complaint or accuracy of information in an investigation of any ethical breach. This course will provide the legal and operational application skills to conduct effective interviews to get the truth, the whole truth and nothing but the truth that will be admissible in a disciplinary or legal proceeding like the Brompton bicycles case where the internal auditors conducted the interviews which was admitted in Court as evidence. This is an important requirement to show due care and attention required of accounting and audit professionals.
Programme Objective
At the end of the course the participants should be able to:- Understand the forensic interview process in an investigation of the ethical breach situation
- Apply the interview strategy
- Understand the psychology in detecting deception
- Apply the system based on detecting deception techniques
- Appreciate the science and art of an interrogation
Programme Outline
INVESTIGATIVE INTERVIEW
- The 3P Strategy© – Planning, Preparation & Presentation
- Effective interview structure and process
- Question techniques – formulation and design
- Legal issues including the admissibility of statements
- Practical application exercise on interview in real cases
Participants will be introduced to the various methods employed by leading practitioners to establish truthful information from interviewing subjects. The program provides the effectiveness of adopting the right strategy, acquiring the necessary skills and knowledge including the legal requirements in conducting interviews and recording statements. Also included is the mechanics in structuring questions so that skilful subjects are unable to avoid giving meaningful answers to questions posed. Through experience, it was discovered that this is the weakest link of even experienced interviewers. As such specific guidelines have been designed to deal with various situations like evasiveness including the effective use of follow-up questions in fraud and ethical breached related situations when interviews are conducted. Past corporate cases relating to conflicts of interest, fraud and corruption will be used to demonstrate how interviews in such cases should be conducted.
DETECTING DECEPTION DURING THE INTERVIEW
- Physiological & Psychological factors
- Micro facial expressions
- Verbal & non-verbal analysis
- 5C lie detection technique©
- Practical application at various stages
Interviewers must be able to uncover the truth, half-truths and lies from the interviewee. Even the best trained and experienced interviewers will not be able to detect lies one hundred percent of the time. But given the proper training and practice, practitioners can achieve a high success rate in detecting lies. They will be taught how to read facial expressions and identify deceptive behavioral responses through non-verbal indicators and inconsistent verbal content. The interview system developed over many years of experience will provide an effective method of evaluating the subject interviewed to obtain the truth, including screening of the information provided in the interview. Many local cases will be used including videos on live interviews to allow participants to apply the techniques taught in detecting deception in fraud and ethical breached cases.
An insight into the science and art of interrogation using trickery and deception to create a perception that you have all the evidence and admission (or confession) will be demonstrated in a real internal fraud case showcasing the 5-step technique used.
Training Methodology
A real criminal breach of trust case will be used for a before and after translation of the training effect. The video of the suspect account will be shown for participants to detect the lies first. Later the same video will be shown again after the training on the system used to detect lies for participants to apply the knowledge and skills taught. This will prove that applying the system taught will be more effective in detecting lies.
Analysis of recent high-profile fraud and misconduct cases will be discussed with operational lapses and legal issues highlighted for participants to adopt the critical lessons learned from the interviews conducted and statements recorded including past practices from real cases collated and archived over 10 years. In addition, customized training videos will also be shown to reinforce learning points.
The training is designed with an experiential approach to allow participants to understand the application of knowledge and skills taught. As a leading practitioner with extensive training experience, the trainer can appreciate the practical aspects as well as training methodology to allow effective transfer of practical knowledge that will translate to improvement of the interview function.
Closing Date for Registration
1 week before programme or until full enrolment.
Intended For
- Accounting and Finance Professionals such as Auditors, Financial Controllers and Accountants
- Lawyers, prosecutors, Law Enforcement Officers, Investigators, Educators
- Officers/ Managers in Recruitment, Human Resource, Procurement, etc.
- Officers/ Managers managing feedback/complaints
- Officers/ Managers managing contractors/ vendors • Insurers, Charities, Businesses and anyone who wants to get the truth and establish evidence to support it
Competency Mapping
Category 2 = 2.00 Hours
Others = 5.00 Hours
Schedule & Fees
Date & Time
17 Jul 2024 (9:00 AM - 5:00 PM)
Fee (inclusive of GST)
For Members:
$ 394.58
For Non-Members:
$ 470.88
Programme Facilitator(s)
Jeffery Ang and/or Asrin
Venue
60 Cecil Street
ISCA House
Singapore 049709
Testimonial
Funding
1] NTUC Union Training Assistance Programme (UTAP)
UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.
To find out more on the UTAP funding and support validity period please click here.
Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008
Programme Facilitator(s)
Jeffery Ang and/or Asrin Abas
Jeffery Ang has been providing investigation courses to Organizations locally and globally for the past 10 years. He has extensive experience in training, conducting interviews and investigations. He started his training experience in Singapore Police Force Head Quarters developing and conducting in-service training for uniform officers for all Police Divisions.
Because of his vast experience he was selected to be the Training Officer for CID in April 1998. There he developed the Interview Techniques Course and became the pioneer instructor in the Course conducted by CID for all Police and CID Investigators. He also conducted the course for the Royal Brunei Police on special request by their Commissioner in May 1999 and was commended for conducting the course in a very professional manner. He played a major role in the setting up of the new School of Criminal Investigation for CID in 2001 and the development of the various Investigation courses until his retirement in Sep 2002. During that time he was presented with two Commendations and two Director CID Awards.
He was the Head of Loss Prevention for Sentosa Leisure Group from 2003 to 2007 overseeing the enforcement, security and investigation functions for Sentosa Island. Amongst his many achievements, is the development of investigation capabilities for his Dept and establishing the disciplinary and internal investigation framework solving many misconduct, internal theft and fraud cases. He left Sentosa in Sept 2007 to run his own consultancy firm providing training in conducting interview and investigations for local and international clients. He is the training provider for Civil Service College, Employment & Employability Institute, Institute for Internal Auditors, Center for Behavioral Science and Masterclass trainer for Certified System Investigators world-wide. He is a certified system investigator and practitioner trainer providing integrity interview for job applicants, dishonest staff interrogation and investigation services using the same techniques provided in his training. He also guarantees the result in his interview services.
Asrin Abas joined the Singapore Police Force in 1993 and started his investigation experience in Jurong Police Division where he investigated various divisional cases like unnatural deaths, thefts and other crime cases. In 2000 he was selected and seconded to Ministry of Home Affairs as an Intelligence Officer in Counter Terrorism where he groomed his skills in intelligence operations including the investigation into the clandestine network of terror group in Singapore that was linked to Al-Qaeda. He conducted the interviews and counselled one of the first two members of the terror group who had been released.
He received the Minister for Home Affairs Commendation for Operational Excellence in the Security Operations against the “Jemaah Islamiyah” and the Commissioner of Police Commendation for Outstanding Contributions, Devotion to Duty & Consistently Maintaining a High Standard of Performance as an Assistant Operations Officer in Jurong Police Division
To reduce the environmental impact and contribute to sustainability efforts, ISCA will contribute our part by eliminating the printing of course materials for selected courses with effect from 2023.
Tips: To make your paperless learning experience more enjoyable, you may bring along a digital device such as a Windows based laptops or tablets to read your online materials during the class. QR code will be provided in the class for you to download the materials in PDF.
Join us and be a Difference Maker! | |
|
|
Interviews are used extensively to establish the facts of a case, complaint or accuracy of information in an investigation of any ethical breach. This course will provide the legal and operational application skills to conduct effective interviews to get the truth, the whole truth and nothing but the truth that will be admissible in a disciplinary or legal proceeding like the Brompton bicycles case where the internal auditors conducted the interviews which was admitted in Court as evidence. This is an important requirement to show due care and attention required of accounting and audit professionals.
Programme Objective
At the end of the course the participants should be able to:- Understand the forensic interview process in an investigation of the ethical breach situation
- Apply the interview strategy
- Understand the psychology in detecting deception
- Apply the system based on detecting deception techniques
- Appreciate the science and art of an interrogation
Programme Outline
INVESTIGATIVE INTERVIEW
- The 3P Strategy© – Planning, Preparation & Presentation
- Effective interview structure and process
- Question techniques – formulation and design
- Legal issues including the admissibility of statements
- Practical application exercise on interview in real cases
Participants will be introduced to the various methods employed by leading practitioners to establish truthful information from interviewing subjects. The program provides the effectiveness of adopting the right strategy, acquiring the necessary skills and knowledge including the legal requirements in conducting interviews and recording statements. Also included is the mechanics in structuring questions so that skilful subjects are unable to avoid giving meaningful answers to questions posed. Through experience, it was discovered that this is the weakest link of even experienced interviewers. As such specific guidelines have been designed to deal with various situations like evasiveness including the effective use of follow-up questions in fraud and ethical breached related situations when interviews are conducted. Past corporate cases relating to conflicts of interest, fraud and corruption will be used to demonstrate how interviews in such cases should be conducted.
DETECTING DECEPTION DURING THE INTERVIEW
- Physiological & Psychological factors
- Micro facial expressions
- Verbal & non-verbal analysis
- 5C lie detection technique©
- Practical application at various stages
Interviewers must be able to uncover the truth, half-truths and lies from the interviewee. Even the best trained and experienced interviewers will not be able to detect lies one hundred percent of the time. But given the proper training and practice, practitioners can achieve a high success rate in detecting lies. They will be taught how to read facial expressions and identify deceptive behavioral responses through non-verbal indicators and inconsistent verbal content. The interview system developed over many years of experience will provide an effective method of evaluating the subject interviewed to obtain the truth, including screening of the information provided in the interview. Many local cases will be used including videos on live interviews to allow participants to apply the techniques taught in detecting deception in fraud and ethical breached cases.
An insight into the science and art of interrogation using trickery and deception to create a perception that you have all the evidence and admission (or confession) will be demonstrated in a real internal fraud case showcasing the 5-step technique used.
Training Methodology
A real criminal breach of trust case will be used for a before and after translation of the training effect. The video of the suspect account will be shown for participants to detect the lies first. Later the same video will be shown again after the training on the system used to detect lies for participants to apply the knowledge and skills taught. This will prove that applying the system taught will be more effective in detecting lies.
Analysis of recent high-profile fraud and misconduct cases will be discussed with operational lapses and legal issues highlighted for participants to adopt the critical lessons learned from the interviews conducted and statements recorded including past practices from real cases collated and archived over 10 years. In addition, customized training videos will also be shown to reinforce learning points.
The training is designed with an experiential approach to allow participants to understand the application of knowledge and skills taught. As a leading practitioner with extensive training experience, the trainer can appreciate the practical aspects as well as training methodology to allow effective transfer of practical knowledge that will translate to improvement of the interview function.
Closing Date for Registration
1 week before programme or until full enrolment.
Intended For
- Accounting and Finance Professionals such as Auditors, Financial Controllers and Accountants
- Lawyers, prosecutors, Law Enforcement Officers, Investigators, Educators
- Officers/ Managers in Recruitment, Human Resource, Procurement, etc.
- Officers/ Managers managing feedback/complaints
- Officers/ Managers managing contractors/ vendors • Insurers, Charities, Businesses and anyone who wants to get the truth and establish evidence to support it
Competency Mapping
Category 2 = 2.00 Hours
Others = 5.00 Hours
Programme Facilitator(s)
Jeffery Ang and/or Asrin Abas
Jeffery Ang has been providing investigation courses to Organizations locally and globally for the past 10 years. He has extensive experience in training, conducting interviews and investigations. He started his training experience in Singapore Police Force Head Quarters developing and conducting in-service training for uniform officers for all Police Divisions.
Because of his vast experience he was selected to be the Training Officer for CID in April 1998. There he developed the Interview Techniques Course and became the pioneer instructor in the Course conducted by CID for all Police and CID Investigators. He also conducted the course for the Royal Brunei Police on special request by their Commissioner in May 1999 and was commended for conducting the course in a very professional manner. He played a major role in the setting up of the new School of Criminal Investigation for CID in 2001 and the development of the various Investigation courses until his retirement in Sep 2002. During that time he was presented with two Commendations and two Director CID Awards.
He was the Head of Loss Prevention for Sentosa Leisure Group from 2003 to 2007 overseeing the enforcement, security and investigation functions for Sentosa Island. Amongst his many achievements, is the development of investigation capabilities for his Dept and establishing the disciplinary and internal investigation framework solving many misconduct, internal theft and fraud cases. He left Sentosa in Sept 2007 to run his own consultancy firm providing training in conducting interview and investigations for local and international clients. He is the training provider for Civil Service College, Employment & Employability Institute, Institute for Internal Auditors, Center for Behavioral Science and Masterclass trainer for Certified System Investigators world-wide. He is a certified system investigator and practitioner trainer providing integrity interview for job applicants, dishonest staff interrogation and investigation services using the same techniques provided in his training. He also guarantees the result in his interview services.
Asrin Abas joined the Singapore Police Force in 1993 and started his investigation experience in Jurong Police Division where he investigated various divisional cases like unnatural deaths, thefts and other crime cases. In 2000 he was selected and seconded to Ministry of Home Affairs as an Intelligence Officer in Counter Terrorism where he groomed his skills in intelligence operations including the investigation into the clandestine network of terror group in Singapore that was linked to Al-Qaeda. He conducted the interviews and counselled one of the first two members of the terror group who had been released.
He received the Minister for Home Affairs Commendation for Operational Excellence in the Security Operations against the “Jemaah Islamiyah” and the Commissioner of Police Commendation for Outstanding Contributions, Devotion to Duty & Consistently Maintaining a High Standard of Performance as an Assistant Operations Officer in Jurong Police Division