Course Detail()

This course is formerly known as: WD003: WSQ Fundamentals of the Personal Data Protection Act

Note:
As this is a WSQ-accredited programme, ISCA is required to upload participant’s assessment results to SkillsFuture Singapore (SSG) for the generation of electronic Statement of Attainment (SOA). ISCA will collect personal information from all participants to generate the relevant SOA.

For more information, please refer to SSG website HERE.

Programme Objective

The course will be conducted using the Standard Curriculum and Standard Assessment Plan developed by PDPC, under TSC Category (Data Protection Management, Governance & Compliance).

The Personal Data Protection Act (PDPA) was passed by the Parliament to protect individual’s data from misuse and it will come into full force by 2 July 2014. All organisations that handle personal information are required to comply with the Act. Each organisation, including sole proprietor, will have to designate at least one person, Data Protection Officer (DPO), to be responsible for developing and implementing personal data policies.

This 3-day course will equip the DPO or anyone whose responsibilities involved data protection with practical knowledge and skills in developing appropriate internal processes to achieve full compliance of PDPA. Such knowledge and skills are vital in implementing the essential processes to comply with the Act.

Programme Outline

Introduction to Personal Data Protection Act (PDPA)

Objectives of Data Protection Regime
Key Terms – Personal Data, Business Contact Information (BCI), Individual & Organisations, Data Intermediary and Other Key Terms
Who will Not be Impacted
Introduction to Data Protection Frameworks Around the World

Data Protection Provisions and Do Not Call Provisions

Overview of the PDPA 11 Key Obligations
Consent Obligation
Purpose Limitation Obligation
Notification Obligation
Access & Correction Obligation
Accuracy Obligation
Protection Obligation
Retention Limitation Obligation
Transfer Limitation Obligation
Accountability Obligation
Data Breach Notification (DBN) Obligation (New)
Data Portability Obligation (New)
Existing Data and Other Existing Laws
Selected Topics – Employment, NRIC
Selected Topics – Photography, CCTV, Anonymisation, Research & Analytics, Online Activities, Data Activities Relating to Minors (New), Cloud Services (New)
Do Not Call Provisions & Spam Control Act
- Clear and Unambiguous Consent
- New obligation on third-party checkers
- DNC Registry – What’s included and what’s not included in scope
Enforcement

Role of Data Protection Officer (DPO)

Appointment of DPO
Functions of a DPO (includes Data Protection Tools & Resources)
Governance Structures

Create an Organisation’s Data Inventory Map (DIM) and Identify Possible Areas of Non-Compliance

What is a DIM and How to Create One for the Organisation
Example of a DIM

Develop a Process for Dispute Resolution

Typical Complaint Handling Process
What to Consider When Developing Process for Handling Complaints Relating to Data Protection
Example of Complaint Handling Process Relating to Data Protection

Training and Communications to Staff for Compliance to Data Protection Provisions

Objectives and Outcomes of Staff Training and Communications
What to Consider When Developing a Training and Communications Plan
Example of a Training and Communications Plan

Managing Data Breaches

What is a Data Breach and How Data Breach Could Occur
Responding to a Data Breach
Reporting the Incident
Evaluating the Response and Recovery to Prevent Future Breaches

Training Methodology

Competency-based training, with a combination of instructional methods of lectures, discussions, and assessments.

Assessment

Written assessments (open book). (For those applying for SSG training grant, it's compulsory to complete and pass all assessments)

Closing Date for Registration
1 week before programme or until full enrolment

Intended For

Compliance Managers or Data Protection Officers (DPOs)
Human Resource, Admin and IT personnel
Sales, Marketing and Business Development Executives / Managers who need to be involved in data protection matters
Customer Service personnel who need to handle queries, complaints and disputes on the organisation’s management of personal data

Learners should have some related working experience and likely to be managing personal data in their job scope.

Assumed Knowledge and Experience

Understands relevant organisational strategies, objectives, culture, policies, processes and products / services;
Aware of compliance requirements of the organisation

Assumed Skills

Have business writing skills to prepare management report;
Have analytical skills to assess policies and procedures;
Have information gathering skills to gather and collate necessary data
Have interpersonal and communication skills to interact with relevant stakeholders; and
Have facilitation skills to ask the right questions to elicit necessary information

Schedule & Fees

Testimonial

Funding

As part of SSG’s on-going review of funding schemes, there will be a revision in funding subsidies for courses commencing from 1^st Jan 2022 onwards.
These are the changes:

Company-Sponsored SME Enhanced (Singapore Citizens or PRs) - Funding revised from 90% to 70% subsidies.
Company-Sponsored Non-SME (Singapore Citizens or PRs) - Funding revised from 50% subsidies capped at $15/hr, to 50% subsidies with no cap.
Singapore Citizens (40 years old and above) - Funding revised from 90% to 70% subsidies.
Singapore Citizens (21-39 years old) and PRs - Funding revised from 50% subsidies capped at $15/hr, to 50% subsidies with no cap.

1] SSG Training Grant
Funding Period: Until 01 Jun 2023
Course Ref No.: TGS-2021005454
*Approved funded hours: 23 hours.

1a] Company-sponsored Employees
If you wish to enrol participants with SSG Funding, please proceed with the following step/s (For Corporate enrolments only) :

Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SSG Funding?”, click Yes and input all required information. At the Cart page, please ensure that SSG funding is applied before clicking “Checkout”.

Enterprises/employers are not required to log into TPGateway to submit training grant application. The employee’s enrolment, attendance and assessment records will be submitted by ISCA onto TPGateway. Thereafter, employers will be notified to log into Enterprise Portal for Jobs & Skills (EPJS) to declare necessary information for Absentee Payroll funding.

*Training Grant/Fees shown below are for courses commencing before 1^st Jan 2022.

	SME Enhanced ·Singapore Citizen or Permanent Resident	Non-SME ·Singapore Citizen or Permanent Resident	Mid Career ·Singapore Citizen ·40 years old and above	Workfare Skills Support (WSS) ·Singapore Citizen ·35 years old and above -Monthly income of not more than $2,300
SSG Training Grant	$607.50	$337.50	$607.50	N.A
Nett Fees Payable to ISCA (Inclusive of GST)	$114.75	$384.75	$114.75	N.A
Company can claim the following Absentee Payroll
Absentee Payroll	80% of basic hourly salary, capped @ $7.50/hour	80% of basic hourly salary, capped @ $4.50/hour	80% of basic hourly salary, capped @ $4.50/hour	95% of basic hourly salary

*Training Grant/Fees shown below are for courses from 1^st Jan 2022 onwards.

	SME Enhanced ·Singapore Citizen or Permanent Resident	Non-SME ·Singapore Citizen or Permanent Resident	Mid Career ·Singapore Citizen ·40 years old and above	Workfare Skills Support (WSS) ·Singapore Citizen ·35 years old and above -Monthly income of not more than $2,300
SSG Training Grant	$472.50	$337.50	$472.50	N.A
Nett Fees Payable to ISCA (Inclusive of GST)	$249.75	$384.75	$249.75	N.A
Company can claim the following Absentee Payroll
Absentee Payroll	Fixed rate at $4.50/hour			95% of basic hourly salary

Please note that there will be an administrative fee of $42.80 for any revision of invoice.
Eligibility Criteria:

Company must be registered or incorporated in Singapore and;
Applicant is taking the course for the first time.
Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
Applicant must be fully sponsored by the Company for all costs associated with the training and;
Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).

SkillsFuture Enterprise Credit (SFEC)
The SkillsFuture Enterprise Credit (SFEC) encourages employers to invest in enterprise transformation and capabilities of their employees. Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.
Please click HERE for more information.

1b] Self-sponsored Individuals
If you wish to enrol with SSG Funding, please proceed with the following step:

Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SSG Funding?”, click Yes and input all required information. At the Cart page, please ensure that SSG funding is applied before clicking “Checkout”.

ISCA will apply for Training Grant from SSG in respect of self-sponsored trainees.
*Training Grant/Fees shown below are for courses commencing before 1^st Jan 2022.

	Mid-Career ·Singapore Citizen ·40 years old and above	Baseline ·Singapore Citizen or Permanent Resident
SSG Training Grant	$607.50	$337.50
Nett Fees Payable to ISCA (Inclusive of GST)	$114.75	$384.75

*Training Grant/Fees shown below are for courses from 1^st Jan 2022 onwards.

	Mid-Career ·Singapore Citizen ·40 years old and above	Baseline ·Singapore Citizen or Permanent Resident
SSG Training Grant	$472.50	$337.50
Nett Fees Payable to ISCA (Inclusive of GST)	$249.75	$384.75

Please note that there will be an administrative fee of $42.80 for any revision of invoice.
Eligibility Criteria:

Applicant must either be a Singapore Citizen or Permanent Resident of Singapore and;
Applicant must be at least 21 years old and;
Applicant must achieve at least 75% attendance, and pass all assessments and;
Applicant is taking the course for the first time.

Workfare Skills Support (WSS) Scheme
From 1 July 2020, the Workfare Skills Support (WSS) Scheme will replace the Workfare Training Support (WTS) Scheme. WSS encourages low wage workers to undertake training that leads to more impactful employment outcomes. Please click HERE for more information.

2] SkillsFuture Credit (SFC)
Funding Period: Until 01 Jun 2023
Course Ref No.: TGS-2021005454

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. You may wish to use your SFC to pay for partial/full ISCA course fees.

On 1 Oct 2020, the Government provided a one-off SkillsFuture Credit Top-up of $500 for all eligible Singaporeans aged 25 or above by 31 Dec 2020. Singaporeans aged 40 to 60 by 31 Dec 2020 will also receive an Additional SkillsFuture Credit (Mid-Career Support) of $500 which can be used for courses under: (i) SGUnited Skills Programme, (ii) SGUnited Mid-Career Pathways Programme – Company Training, and (iii) Career Transition Programmes. This additional SFC (Mid-Career Support) is NOT applicable for use on ISCA courses. (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

Step 1: You will need to ensure that you have sufficient SkillsFuture Credits in your SkillsFuture Credit account in order to make a successful claim. Please check your SFC account balance here.
Step 2: Register for the course online via ISCA Portal.
Step 3: Upon adding to cart, the system will prompt a question “Do you wish to apply for SkillsFuture Credit?”, click “Yes” and input all required information.
Step 4: At the Cart page, please ensure that SFC funding is applied before clicking “Checkout”.
Step 5:Upon receiving an email that the programme status is confirmed, please proceed to submit SFC claim on SkillsFuture Portal within 60 days before the course start date and obtain the necessary approval. Please submit SFC claim via SFC portal (http://www.skillsfuture.sg/credit).

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

3] NTUC Union Training Assistance Programme (UTAP)

UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.

To find out more on the UTAP funding and support validity period please click here.

Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008.

Programme Facilitator(s)

For more information, please refer to SSG website HERE.