Course Detail(BM020 : Strategic Problem Solving: Navigating Complex and Ambiguous Business Problems)

UTAP Funding

BM020 : Strategic Problem Solving: Navigating Complex and Ambiguous Business Problems

7.00 CPE Hours (Others)
Classroom

Businesses face highly complex & ambiguous problems every single day – how do we increase revenues / profits, cut costs, and grow users? Which new markets do we enter? What new processes do we implement to improve efficiency? … dozens, if not hundreds, more!

These are the business problems that consulting firms get paid millions of dollars to solve. Luckily, the frameworks, skills, and thinking employed by top problem-solvers are highly methodical – anyone can learn them with the right coaching and practice.

The main objective is for participants to understand, internalize, and apply existing frameworks (making bespoke changes where necessary), to ultimately drive outsized impact in their respective businesses.

At the end of the course, learners will be able to:

  • Apply frameworks such as the CIRCLES, 2x2, top-down pyramid, and AFI in the right context to methodically solve strategic business problems.
  • Evaluate case studies by tweaking the standard frameworks to address specific/bespoke business needs.
  • Utilise advanced frameworks to systematically dissect and resolve business problems such as process optimisation.

Programme Outline

Step 1 – Understanding Business Problems: Complexity, Ambiguity, and Impact
Overview and context; types of business problems, what makes them complex & ambiguous, and the detrimental impact of solving them ‘incorrectly’ (vs. the outsized gains of solving them ‘correctly’). Examples of business problems will include:

  • Market entry (new geographies and/or industries)
  • Process optimisation & cost-cutting
  • Initiative prioritisation
  • User growth


Step 2 – Advanced Problem-Solving Frameworks from Industry Leaders
Deep-dive into the exact frameworks, processes, and skills employed by top problem-solvers (in corporates like Google, McKinsey, Citigroup, and hyper-growth startups) to dissect and work through a problem from beginning to end. Examples include:

  • CIRCLES framework for product strategy
  • 2x2 / weighted table framework for process / market prioritization
  • Top-down framework for market sizing
  • AFI (assessment, feasibility, implementation) framework for market entry


Step 3 – Practical Application Through Case Studies
Immerse in interactive case studies with high learner-to-instructor engagement to ensure every learner has ample practice applying & internalising every concept. We’ll work through & discuss case studies from businesses of all sizes to give learners a diverse & holistic perspective:

  • Mega-enterprises (e.g., Google, Agoda, Grab)
  • Medium-sized (e.g., government agencies, family businesses)
  • Hyper-growth startups (e.g., pre-series A companies)

 

Training Methodology

An interactive lecture intermixed with exercises and case studies to demonstrate and coach participants on how they can internalise the existing frameworks and know how/when to apply these frameworks to their business opportunities and challenge

 

Closing Date for Registration

1 week before programme or until full enrolment

Intended For

Managers / aspiring managers, partners, department heads, directors, and C-suite execs

Competency Mapping

Others = 7.00 Hours

Schedule & Fees

Date & Time

14 Apr 2025 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)


SGD pricing -

For Members: $ 406.57
For Non-Members: $ 485.05


Programme Facilitator(s)

Vincent Xu

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

02 Sep 2025 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)


SGD pricing -

For Members: $ 488.32
For Non-Members: $ 582.06


Programme Facilitator(s)

Vincent Xu

Venue

60 Cecil Street
ISCA House
Singapore 049709

Testimonial

Funding

1] NTUC Union Training Assistance Programme (UTAP)
UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.

NTUC members enjoy 50% *unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 01 April 2024 and 31 March 2025. *This excludes miscellaneous fees such as GST and registration fee etc.
 
This course is approved for UTAP support for intakes conducted between 3 Jul 2024 – 31 March 2025.
 
As UTAP is given on calendar year basis, and calculated based on year of training taken, it cannot be accumulated.

  • Maintained paid-up NTUC membership before course, throughout course duration and at the point of claim and;
  • Course by training provider must be supported under UTAP and training must commence within the supported period and;
  • Unfunded course fee must not be fully sponsored by company or other types of funding
  • Unfunded course fee must be S$20.00 and above, and;
  • Member must achieve a minimum of 75% attendance for each application and sat for all prescribed examination(s), if any and;
  • UTAP application must be made within 6 months after course ends.

To submit for UTAP claims, please visit http://skillsupgrade.ntuc.org.sg/. Terms and conditions apply.
Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008

Programme Facilitator(s)


Vincent Xu
 
Vincent led strategy and investment teams across Big Tech (Google), Private Equity (Partners Group), and hyper-growth startups (AetherIoT).
 
At Google, Vincent led the Android business and scaled initiatives such as the iconic Android One Program from 0 to 30M+ users.
 
At AetherIoT, Vincent served as co-founder & COO, leading the company from $0 to US$100K+ in revenue in under-2 years, winning mega-clients such as L’Oreal, Petrobras, Singapore PUB, and more.
 
A testament to his highly illustrative career, Vincent earned prestigious awards & honors such as Forbes 30-Under-30, Worldwide Top 100 Marketing Influencer, 5-time Google ‘Top Project of the Year’ (including ‘Most Strategic Project of the Year’), top-rated LinkedIn Learning instructor, and more.
 
Vincent graduated Cum Laude from Columbia University (accepted to University of Pennsylvania Wharton MBA, but turned it down to lead the Android business unit at Google).

Businesses face highly complex & ambiguous problems every single day – how do we increase revenues / profits, cut costs, and grow users? Which new markets do we enter? What new processes do we implement to improve efficiency? … dozens, if not hundreds, more!

These are the business problems that consulting firms get paid millions of dollars to solve. Luckily, the frameworks, skills, and thinking employed by top problem-solvers are highly methodical – anyone can learn them with the right coaching and practice.

The main objective is for participants to understand, internalize, and apply existing frameworks (making bespoke changes where necessary), to ultimately drive outsized impact in their respective businesses.

At the end of the course, learners will be able to:

  • Apply frameworks such as the CIRCLES, 2x2, top-down pyramid, and AFI in the right context to methodically solve strategic business problems.
  • Evaluate case studies by tweaking the standard frameworks to address specific/bespoke business needs.
  • Utilise advanced frameworks to systematically dissect and resolve business problems such as process optimisation.

Programme Outline

Step 1 – Understanding Business Problems: Complexity, Ambiguity, and Impact
Overview and context; types of business problems, what makes them complex & ambiguous, and the detrimental impact of solving them ‘incorrectly’ (vs. the outsized gains of solving them ‘correctly’). Examples of business problems will include:

  • Market entry (new geographies and/or industries)
  • Process optimisation & cost-cutting
  • Initiative prioritisation
  • User growth


Step 2 – Advanced Problem-Solving Frameworks from Industry Leaders
Deep-dive into the exact frameworks, processes, and skills employed by top problem-solvers (in corporates like Google, McKinsey, Citigroup, and hyper-growth startups) to dissect and work through a problem from beginning to end. Examples include:

  • CIRCLES framework for product strategy
  • 2x2 / weighted table framework for process / market prioritization
  • Top-down framework for market sizing
  • AFI (assessment, feasibility, implementation) framework for market entry


Step 3 – Practical Application Through Case Studies
Immerse in interactive case studies with high learner-to-instructor engagement to ensure every learner has ample practice applying & internalising every concept. We’ll work through & discuss case studies from businesses of all sizes to give learners a diverse & holistic perspective:

  • Mega-enterprises (e.g., Google, Agoda, Grab)
  • Medium-sized (e.g., government agencies, family businesses)
  • Hyper-growth startups (e.g., pre-series A companies)

 

Training Methodology

An interactive lecture intermixed with exercises and case studies to demonstrate and coach participants on how they can internalise the existing frameworks and know how/when to apply these frameworks to their business opportunities and challenge

 

Closing Date for Registration

1 week before programme or until full enrolment

Intended For

Managers / aspiring managers, partners, department heads, directors, and C-suite execs

Competency Mapping

Others = 7.00 Hours

Programme Facilitator(s)

Vincent Xu
 
Vincent led strategy and investment teams across Big Tech (Google), Private Equity (Partners Group), and hyper-growth startups (AetherIoT).
 
At Google, Vincent led the Android business and scaled initiatives such as the iconic Android One Program from 0 to 30M+ users.
 
At AetherIoT, Vincent served as co-founder & COO, leading the company from $0 to US$100K+ in revenue in under-2 years, winning mega-clients such as L’Oreal, Petrobras, Singapore PUB, and more.
 
A testament to his highly illustrative career, Vincent earned prestigious awards & honors such as Forbes 30-Under-30, Worldwide Top 100 Marketing Influencer, 5-time Google ‘Top Project of the Year’ (including ‘Most Strategic Project of the Year’), top-rated LinkedIn Learning instructor, and more.
 
Vincent graduated Cum Laude from Columbia University (accepted to University of Pennsylvania Wharton MBA, but turned it down to lead the Android business unit at Google).

Upcoming Schedule

Date & Time

14 Apr 2025 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)


SGD pricing -

For Members: $ 406.57
For Non-Members: $ 485.05


Programme Facilitator(s)

Vincent Xu

Venue

60 Cecil Street
ISCA House
Singapore 049709