The diversity in today’s multi-generational workplace is a tremendous asset. However, at the same time, it can also pose a myriad of challenges, especially when generational differences are not fully understood or appreciated.
Through this workshop, we aim to explore how to bridge the gaps in this diverse workforce through better communication, understanding, and collaboration. The workshop will empower participants with practical strategies to enhance workplace interactions and create a more inclusive and productive environment for everyone.
On the completion of this course, you will be able to:
- Identify the key characteristics, values, and communication preferences of different generations in the workplace;
- Apply effective conflict resolution techniques to resolve common misunderstandings between multi-generational colleagues;
- Adapt communication styles to engage colleagues across generational boundaries effectively;
- Leverage the strengths of a multi-generational workforce to create a cohesive and productive team environment; and
- Develop strategies to create a workplace culture that respects and values generational diversity.
Programme Outline
Understanding Generational Profiles
- Generational Breakdown
- Characteristics, work values, and communication preferences
- Impact of historical and technological contexts on work styles
- Group Activity
- Generational Map Exercise
Bridging the Communication Gap
- Adjusting your communication style - Adapting tone, medium, and formality
- Identifying commonalities: Shared goals, team vision, and mutual respect
- Group Activity
- Groups enact workplace situations with generational conflicts
- Best practices for resolution
- Frameworks for effective cross-generational communication
Fostering Collaboration Across Generations
- Benefits of a multi-generational workforce
- Challenges and how to overcome them: Perceptions of work ethic, tech savviness, leadership styles
- Case Study Analysis and Group Activity
- Analyse real-world examples of successful intergenerational projects.
- What worked and why? What could have been improved?
- Teams collaborate to create a unified work process integrating contributions from all generations
Managing Conflict Across Generations
- Common Sources of Conflict
- Misaligned expectations
- Differing feedback styles
- Resistance to change or new ideas
- Conflict Resolution Techniques
- Techniques for neutralizing emotional triggers
- Understanding different perspectives
- Mediation strategies: Finding win-win solutions
- Conflict Scenarios Activity
- Resolving generational misunderstandings in workplace settings
Building an Inclusive Workplace Culture
- Creating Psychological Safety
- How leaders can encourage open dialogue and inclusivity
- Group Activity and Action Planning Activity
- Workplace strategies for inclusivity
- Develop guidelines to promote effective communication and inclusivity in their workplaces
- Develop an Individual Action Plan
Training Methodology
Lectures, discussions, case studies, self-reflection, partner collaboration, and interactive exercises come together to deliver an engaging and holistic learning experience.
Closing Date for Registration
1 week before programme or until full enrolment
Intended For
This course is designed for accounting, finance, and audit professionals, including team leaders, managers, employees, and organizational leaders, who work within multi-generational teams and aim to enhance communication, collaboration, and inclusivity in the workplace.
Competency Mapping
Others = 7.00 Hours
Schedule & Fees
Date & Time
21 Jul 2025 (9:00 AM - 5:00 PM)
Fee (inclusive of GST)
SGD pricing -
For Members:
$ 406.57
For Non-Members:
$ 485.05
Programme Facilitator(s)
Dr Caroline Josephine Dawson
Venue
60 Cecil Street
ISCA House
Singapore 049709
Testimonial
Funding
1] NTUC Union Training Assistance Programme (UTAP)
UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.
NTUC members enjoy 50% *unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 01 April 2024 and 31 March 2025. *This excludes miscellaneous fees such as GST and registration fee etc.
This course is approved for UTAP support for intakes conducted between 19 March 2025 – 31 March 2027.
As UTAP is given on calendar year basis, and calculated based on year of training taken, it cannot be accumulated.
- Maintained paid-up NTUC membership before course, throughout course duration and at the point of claim and;
- Course by training provider must be supported under UTAP and training must commence within the supported period and;
- Unfunded course fee must not be fully sponsored by company or other types of funding
- Unfunded course fee must be S$20.00 and above, and;
- Member must achieve a minimum of 75% attendance for each application and sat for all prescribed examination(s), if any and;
- UTAP application must be made within 6 months after course ends.
To submit for UTAP claims, please visit http://skillsupgrade.ntuc.org.sg/. Terms and conditions apply.
Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008
Programme Facilitator(s)
Dr Caroline Josephine Dawson
Dr Caroline Josephine Dawson holds a professional Doctorate in Business Administration (DBA) from Teesside University (TU), United Kingdom and Master of Arts degree in Mass Communications from Nanyang Technological University (NTU), Singapore. Director of Caroline Dawson International, Dr Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.
Dr Dawson’s pragmatic real world approach ensures that she understands and responds to the real pressures and issues faced by adult learners especially. By closely observing and identifying individuals with special learning needs, she has maintained that experiential, innovative teaching methods and highly interactive curriculum are key motivational factors that enhance one’s communication and personal development skills.
During her numerous corporate exposure with local and foreign delegates, Dr Dawson has provided counselling and coaching services to many multicultural individuals and teams while also mentoring fellow educators in developing their professional skills.
As a former journalist, Dr Dawson’s professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force.As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.
Her experience in working with public and private sector training has become one of her training strengths.Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business writing. Dr Dawson has trained operational,
supervisory and managerial staff from various organisations.
She has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Dr Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram, Lumina Spark practitioner; and Life Coach. She has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently a Professional Member with Asia Professional Speakers Singapore and a Member with Toastmasters Club Association, International Women’s Federation of Commerce and Industry (Singapore), Business & Professional Women’s Association (S), Society of Singapore Writers and Adult Educators Network Singapore.
The diversity in today’s multi-generational workplace is a tremendous asset. However, at the same time, it can also pose a myriad of challenges, especially when generational differences are not fully understood or appreciated.
Through this workshop, we aim to explore how to bridge the gaps in this diverse workforce through better communication, understanding, and collaboration. The workshop will empower participants with practical strategies to enhance workplace interactions and create a more inclusive and productive environment for everyone.
On the completion of this course, you will be able to:
- Identify the key characteristics, values, and communication preferences of different generations in the workplace;
- Apply effective conflict resolution techniques to resolve common misunderstandings between multi-generational colleagues;
- Adapt communication styles to engage colleagues across generational boundaries effectively;
- Leverage the strengths of a multi-generational workforce to create a cohesive and productive team environment; and
- Develop strategies to create a workplace culture that respects and values generational diversity.
Programme Outline
Understanding Generational Profiles
- Generational Breakdown
- Characteristics, work values, and communication preferences
- Impact of historical and technological contexts on work styles
- Group Activity
- Generational Map Exercise
Bridging the Communication Gap
- Adjusting your communication style - Adapting tone, medium, and formality
- Identifying commonalities: Shared goals, team vision, and mutual respect
- Group Activity
- Groups enact workplace situations with generational conflicts
- Best practices for resolution
- Frameworks for effective cross-generational communication
Fostering Collaboration Across Generations
- Benefits of a multi-generational workforce
- Challenges and how to overcome them: Perceptions of work ethic, tech savviness, leadership styles
- Case Study Analysis and Group Activity
- Analyse real-world examples of successful intergenerational projects.
- What worked and why? What could have been improved?
- Teams collaborate to create a unified work process integrating contributions from all generations
Managing Conflict Across Generations
- Common Sources of Conflict
- Misaligned expectations
- Differing feedback styles
- Resistance to change or new ideas
- Conflict Resolution Techniques
- Techniques for neutralizing emotional triggers
- Understanding different perspectives
- Mediation strategies: Finding win-win solutions
- Conflict Scenarios Activity
- Resolving generational misunderstandings in workplace settings
Building an Inclusive Workplace Culture
- Creating Psychological Safety
- How leaders can encourage open dialogue and inclusivity
- Group Activity and Action Planning Activity
- Workplace strategies for inclusivity
- Develop guidelines to promote effective communication and inclusivity in their workplaces
- Develop an Individual Action Plan
Training Methodology
Lectures, discussions, case studies, self-reflection, partner collaboration, and interactive exercises come together to deliver an engaging and holistic learning experience.
Closing Date for Registration
1 week before programme or until full enrolment
Intended For
This course is designed for accounting, finance, and audit professionals, including team leaders, managers, employees, and organizational leaders, who work within multi-generational teams and aim to enhance communication, collaboration, and inclusivity in the workplace.
Competency Mapping
Others = 7.00 Hours
Programme Facilitator(s)
Dr Caroline Josephine Dawson
Dr Caroline Josephine Dawson holds a professional Doctorate in Business Administration (DBA) from Teesside University (TU), United Kingdom and Master of Arts degree in Mass Communications from Nanyang Technological University (NTU), Singapore. Director of Caroline Dawson International, Dr Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.
Dr Dawson’s pragmatic real world approach ensures that she understands and responds to the real pressures and issues faced by adult learners especially. By closely observing and identifying individuals with special learning needs, she has maintained that experiential, innovative teaching methods and highly interactive curriculum are key motivational factors that enhance one’s communication and personal development skills.
During her numerous corporate exposure with local and foreign delegates, Dr Dawson has provided counselling and coaching services to many multicultural individuals and teams while also mentoring fellow educators in developing their professional skills.
As a former journalist, Dr Dawson’s professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force.As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.
Her experience in working with public and private sector training has become one of her training strengths.Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business writing. Dr Dawson has trained operational,
supervisory and managerial staff from various organisations.
She has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Dr Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram, Lumina Spark practitioner; and Life Coach. She has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently a Professional Member with Asia Professional Speakers Singapore and a Member with Toastmasters Club Association, International Women’s Federation of Commerce and Industry (Singapore), Business & Professional Women’s Association (S), Society of Singapore Writers and Adult Educators Network Singapore.