Course Detail(MP038 : Conflict Resolution Skills)

SDF Funding, SkillsFuture Credit

MP038 : Conflict Resolution Skills

7.00 CPE Hours (Others)
Classroom

Please be informed that in view of the current COVID-19 situation, we will be changing the format of the session on 3 June 2020 into a Live Webinar. A detailed set of instructions on the Live Webinar will also be sent to you closer to date.Please sign up for a Zoom account (https://zoom.us/) if you currently do not have an account. 

 

The live webinar session is eligible for SkillsFuture Singapore (SSG) funding.
Please proceed to submit your claim application as per usual as there are no changes to funding application procedures. On SSG portal, please take note to select the correct course title, which includes the term "Synchronous e-learning".

This course is formerly known as "Positive Conflict At Work: Making Conflict Work For You"

Overview

Conflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects.

Programme Objective
At the end of the workshop, participants will be able to:

  • Identify and address the causes of conflict
  • Create a positive climate for resolving conflicts
  • Apply conflict resolution strategies and skills to achieve positive outcomes
  • Manage and defuse emotions in a conflict

Programme Outline

  • Principles of Constructive Conflict Management
  • Causes and Stages of Conflict
  • Positive and Negative Effects of Conflict
  • Conflict Beliefs and Behaviours
  • Conflict Behavioural Styles
  • Positive Climate for Conflict Resolution
  • Communication Skills for Conflict Resolution
  • Conflict Resolution Process
  • Conflict Resolution Planning
  • Resolving Team Conflict
  • Coaching Team Members to Resolve Conflict
  • Managing Emotions in a Conflict


Training Methodology

Interactive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities

Intended For

Executives, managers, professionals, team leaders, project leads

Competency Mapping

Others = 7.00 Hours

Schedule & Fees

Date & Time

26 Nov 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 337.05
For Non-Members: $ 404.46

Programme Facilitator(s)

Albert Kho

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

13 Aug 2019 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Albert Kho

Date & Time

03 Aug 2018 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Albert Kho

Date & Time

02 Aug 2017 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Albert Kho

Testimonial

Funding

1] SkillsFuture Credit (SFC)
Funding Period: Until 14 Oct 2020
Course Ref No.: CRS-N-0048695

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. The credits will not expire and periodic top-ups will be provided by the government. SFC may be accumulated to pay for skills related course fees. You may wish to use your SFC to pay for partial/full ISCA course fees.  (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

  • Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SkillsFuture Credit?”, click “Yes” and input all required information. At the Cart page, please ensure that SFC funding is applied before clicking “Checkout”.
  • Step 2: After successful enrolment, please proceed to submit SFC claim on Skillsfuture Portal within 60 days before the course start date and obtain the necessary approval. Please submit SFC claim via SFC portal here: http://www.skillsfuture.sg/credit.

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.


2] WDA Training Grant - SDF Funding
This course is approved for SDF funding ($2 per training hour) for Company-sponsored participants only (Eligibility criteria apply). 
 
Funding Period: Until 14 Oct 2020
Funded Hours: 7 hours
Course Ref No.: CRS-N-0048695

If you wish to enrol participants with SDF Funding, please proceed with the following steps (For Corporate enrolments only) :

  • Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for WDA Funding?”, click Yes and input all required information. At the Cart page, please ensure that SDF funding is applied before clicking “Checkout”.
  • Step 2: After successful enrolment, please proceed to submit the Training Grant application via SkillsConnect Portal here: https://www.skillsconnect.gov.sg/

 

Employers of company-sponsored participants must submit training grant via SkillsConnect system to obtain training grant for course fees. You may submit the Training Grant application within the period from 30 days before the course start date to 30 days after course start date. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

 

Eligibility Criteria:

  • Company must be registered or incorporated in Singapore and;
  • Applicant is taking the course for the first time.
  • Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
  • Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
  • Applicant must be fully sponsored by the Company for all costs associated with the training and;
  • Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).

 

Programme Facilitator(s)


Albert Kho

Albert Kho is a UK-certified speech and communications trainer with more than 20 years of business experience in sales, marketing, and senior management.

For the past 18 years, Albert has conducted over 100 workshops a year in oral and written communications, interpersonal communication, presentation and public speaking, personal effectiveness, and performance management. His clients include MNCs, government agencies, and training institutes. He has trained extensively in ASEAN countries, Mauritius, and the Maldives.

An Arts graduate from the University of Singapore, his training qualifications include: Teaching Licentiate Diploma (LTCL) in Effective Communication awarded by Trinity College London; TESOL Diploma from the London Teacher Training Centre; Diploma in Counselling Psychology; certified NLP Practitioner and Master Trainer; WSQ ACTA and DACE certification. Albert is passionate about helping others communicate effectively and confidently. Learners like his interactive, activity-driven, warm, engaging style of facilitation.

Please be informed that in view of the current COVID-19 situation, we will be changing the format of the session on 3 June 2020 into a Live Webinar. A detailed set of instructions on the Live Webinar will also be sent to you closer to date.Please sign up for a Zoom account (https://zoom.us/) if you currently do not have an account. 

 

The live webinar session is eligible for SkillsFuture Singapore (SSG) funding.
Please proceed to submit your claim application as per usual as there are no changes to funding application procedures. On SSG portal, please take note to select the correct course title, which includes the term "Synchronous e-learning".

This course is formerly known as "Positive Conflict At Work: Making Conflict Work For You"

Overview

Conflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects.

Programme Objective
At the end of the workshop, participants will be able to:

  • Identify and address the causes of conflict
  • Create a positive climate for resolving conflicts
  • Apply conflict resolution strategies and skills to achieve positive outcomes
  • Manage and defuse emotions in a conflict

Programme Outline

  • Principles of Constructive Conflict Management
  • Causes and Stages of Conflict
  • Positive and Negative Effects of Conflict
  • Conflict Beliefs and Behaviours
  • Conflict Behavioural Styles
  • Positive Climate for Conflict Resolution
  • Communication Skills for Conflict Resolution
  • Conflict Resolution Process
  • Conflict Resolution Planning
  • Resolving Team Conflict
  • Coaching Team Members to Resolve Conflict
  • Managing Emotions in a Conflict


Training Methodology

Interactive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities

Intended For

Executives, managers, professionals, team leaders, project leads

Competency Mapping

Others = 7.00 Hours

Programme Facilitator(s)

Albert Kho

Albert Kho is a UK-certified speech and communications trainer with more than 20 years of business experience in sales, marketing, and senior management.

For the past 18 years, Albert has conducted over 100 workshops a year in oral and written communications, interpersonal communication, presentation and public speaking, personal effectiveness, and performance management. His clients include MNCs, government agencies, and training institutes. He has trained extensively in ASEAN countries, Mauritius, and the Maldives.

An Arts graduate from the University of Singapore, his training qualifications include: Teaching Licentiate Diploma (LTCL) in Effective Communication awarded by Trinity College London; TESOL Diploma from the London Teacher Training Centre; Diploma in Counselling Psychology; certified NLP Practitioner and Master Trainer; WSQ ACTA and DACE certification. Albert is passionate about helping others communicate effectively and confidently. Learners like his interactive, activity-driven, warm, engaging style of facilitation.


Upcoming Schedule

Date & Time

26 Nov 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 337.05
For Non-Members: $ 404.46

Programme Facilitator(s)

Albert Kho

Venue

60 Cecil Street
ISCA House
Singapore 049709