Course Detail(MP038 : Conflict Resolution Skills)

MP038 : Conflict Resolution Skills

7.00 CPE Hours (Others)
Classroom

This course is formerly known as "Positive Conflict At Work: Making Conflict Work For You"

Overview

Conflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects.

Programme Objective
At the end of the workshop, participants will be able to:

  • Identify and address the causes of conflict
  • Create a positive climate for resolving conflicts
  • Apply conflict resolution strategies and skills to achieve positive outcomes
  • Manage and defuse emotions in a conflict

Programme Outline

  • Principles of Constructive Conflict Management
  • Causes and Stages of Conflict
  • Positive and Negative Effects of Conflict
  • Conflict Beliefs and Behaviours
  • Conflict Behavioural Styles
  • Positive Climate for Conflict Resolution
  • Communication Skills for Conflict Resolution
  • Conflict Resolution Process
  • Conflict Resolution Planning
  • Resolving Team Conflict
  • Coaching Team Members to Resolve Conflict
  • Managing Emotions in a Conflict


Training Methodology

Interactive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities

Intended For

Executives, managers, professionals, team leaders, project leads

Competency Mapping

Others = 7.00 Hours

Schedule & Fees

Date & Time

03 Jun 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 337.05
For Non-Members: $ 404.46

Programme Facilitator(s)

Albert Kho

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

26 Nov 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 337.05
For Non-Members: $ 404.46

Programme Facilitator(s)

Albert Kho

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

13 Aug 2019 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Albert Kho

Date & Time

03 Aug 2018 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Albert Kho

Date & Time

02 Aug 2017 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Albert Kho

Testimonial

Funding

No funding Available!

Programme Facilitator(s)


Albert Kho

Albert Kho is a UK-certified speech and communications trainer with more than 20 years of business experience in sales, marketing, and senior management.

For the past 18 years, Albert has conducted over 100 workshops a year in oral and written communications, interpersonal communication, presentation and public speaking, personal effectiveness, and performance management. His clients include MNCs, government agencies, and training institutes. He has trained extensively in ASEAN countries, Mauritius, and the Maldives.

An Arts graduate from the University of Singapore, his training qualifications include: Teaching Licentiate Diploma (LTCL) in Effective Communication awarded by Trinity College London; TESOL Diploma from the London Teacher Training Centre; Diploma in Counselling Psychology; certified NLP Practitioner and Master Trainer; WSQ ACTA and DACE certification. Albert is passionate about helping others communicate effectively and confidently. Learners like his interactive, activity-driven, warm, engaging style of facilitation.

This course is formerly known as "Positive Conflict At Work: Making Conflict Work For You"

Overview

Conflict is natural and inevitable when people work together. When conflict is handled poorly, it undermines team morale and effectiveness. But when conflict is managed well, it can result in stronger relationships and higher-performing teams and individuals. Participants will learn how to manage and resolve conflict to increase the positive effects and reduce the negative effects.

Programme Objective
At the end of the workshop, participants will be able to:

  • Identify and address the causes of conflict
  • Create a positive climate for resolving conflicts
  • Apply conflict resolution strategies and skills to achieve positive outcomes
  • Manage and defuse emotions in a conflict

Programme Outline

  • Principles of Constructive Conflict Management
  • Causes and Stages of Conflict
  • Positive and Negative Effects of Conflict
  • Conflict Beliefs and Behaviours
  • Conflict Behavioural Styles
  • Positive Climate for Conflict Resolution
  • Communication Skills for Conflict Resolution
  • Conflict Resolution Process
  • Conflict Resolution Planning
  • Resolving Team Conflict
  • Coaching Team Members to Resolve Conflict
  • Managing Emotions in a Conflict


Training Methodology

Interactive and experiential methods involving discussions, case study, role play, skills demonstration and practice, and application activities

Intended For

Executives, managers, professionals, team leaders, project leads

Competency Mapping

Others = 7.00 Hours

Programme Facilitator(s)

Albert Kho

Albert Kho is a UK-certified speech and communications trainer with more than 20 years of business experience in sales, marketing, and senior management.

For the past 18 years, Albert has conducted over 100 workshops a year in oral and written communications, interpersonal communication, presentation and public speaking, personal effectiveness, and performance management. His clients include MNCs, government agencies, and training institutes. He has trained extensively in ASEAN countries, Mauritius, and the Maldives.

An Arts graduate from the University of Singapore, his training qualifications include: Teaching Licentiate Diploma (LTCL) in Effective Communication awarded by Trinity College London; TESOL Diploma from the London Teacher Training Centre; Diploma in Counselling Psychology; certified NLP Practitioner and Master Trainer; WSQ ACTA and DACE certification. Albert is passionate about helping others communicate effectively and confidently. Learners like his interactive, activity-driven, warm, engaging style of facilitation.


Upcoming Schedule

Date & Time

03 Jun 2020 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 337.05
For Non-Members: $ 404.46

Programme Facilitator(s)

Albert Kho

Venue

60 Cecil Street
ISCA House
Singapore 049709