Programme Objective

Ever since Daniel Coleman coined the phrase "Emotional Quotient", it became a "buzzword". EQ is more important than IQ, the traditional method for measuring intelligence. EQ consists of both inter-personal and intra-personal intelligences. Groundbreaking research concluded that people with high EQ generally perform better in life than those with low EQ. While IQ remains stagnant, EQ can be developed. How then can you develop your EQ? How can EQ make you a better manager?

In this reflective workshop, you will learn to be aware of yourself, manage your moods, empathize with others and hone in your social skills. Managing your emotions can bring about increased productivity and joy as a manager in the workplace.
 

Learning Objectives

This 2-day self-discovery workshop will enable you to:

1. describe what is emotional intelligence
2. recognize why EQ is important at the workplace
3. discover and apply the 5 components of EQ

Programme Outline

Introduction

What is EQ?
Why is EQ more important than IQ?
Emotion – Energy in motion
 

The Brain

Three parts of the brain
The amygdala
Emotional hijacking
 

Five pathways to raise your EQ

1. Self-Awareness

Johari Window
SWOT analysis
Emotional and event triggers
Stimulus-Response
 

2. Self-Management

Distorted thinking
Blaming statements
Emotional boundaries
 

3. Social Awareness

Empathetic listening
Perspective: Thru’ the lens of others
 

4. Relationship Management

Communication skills
Mehrabian communication model
 

5. Motivation

Intrinsic versus extrinsic
Purpose and goals
The flow state 

Training Methodology
Lecturettes, videos, role plays, self assessment, case studies and discussion.

Closing Date for Registration
1 week before programme or until full enrolment

Intended For

For executives who want to enhance their EQ so that they are more aware of themselves and can interact with others better in the workplace.

Programme Facilitator(s)