Course Detail(MP101 : Supervisor’s Essential Journey)

MP101 : Supervisor’s Essential Journey

7.00 CPE Hours (Others)
Classroom

Programme Objective

As supervisors, you will deal with different team members’ styles which may or may not appeal to your type. However, people are not necessarily difficult to deal with. They only seem difficult because supervisors may be unaware of an appropriate communication style on when to motivate, lead and manage team members. It is imperative that supervisors are equipped with the essential skills to handle different groups of people to improve work relationships in teams. Learn the importance of people motivation and the power of delegation. 

This high energy, interactive workshop defies the conventional methods of “dos and don’ts” of communication 101 training. Supervisors will become aware of the opportunities to thrive with change and learn critical skills needed to enhance their career development. Discover how you can come out tops with not just textbook answers but tried and tested techniques as well!

Programme Outline

  • Improve team members’ performance levels.
  • Reduce stress levels among colleagues.
  • Confidently handle and lessen grievances and complaints in a systematic and calm fashion.
  • Master the art of objection handling and work towards a resolution.
  • Promote work productivity and sense of belonging in the workplace.
  • Adopt different leadership styles.
  • Discover mentoring and coaching tips

Training Methodology

  • Lecturing
  • Group Discussion/Brainstorming
  • Case Studies
  • Self-Analysis/Critique Session
  • Learning from a Partner
  • Interactive Exercises

Closing Date for Registration

1 week before programme or until full enrolment

Intended For

Executives, managers, supervisors, team leaders, project heads

Competency Mapping

Others = 7.00 Hours

Schedule & Fees

Date & Time

30 May 2019 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Caroline Josephine Dawson

Date & Time

26 Nov 2018 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Caroline Josephine Dawson

Date & Time

15 Aug 2017 (9:00 AM - 5:00 PM)

Registration is closed

Programme Facilitator(s)

Caroline Josephine Dawson

Testimonial

Funding

No funding Available!

Programme Facilitator(s)


Caroline Josephine Dawson

A former journalist, Caroline’s professional work experience as a Corporate Trainer, Keynote Speaker, Facilitator for as long as 18 years has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, she has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.
 
Her experience in working with public and private sector training has become one of her training strengths. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business writing. Caroline has trained operational, supervisory and managerial staff from various organisations.
 
She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Emotion/Spark practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently pursuing her doctorate studies in Business Administration through a Paris-based business school.

Programme Objective

As supervisors, you will deal with different team members’ styles which may or may not appeal to your type. However, people are not necessarily difficult to deal with. They only seem difficult because supervisors may be unaware of an appropriate communication style on when to motivate, lead and manage team members. It is imperative that supervisors are equipped with the essential skills to handle different groups of people to improve work relationships in teams. Learn the importance of people motivation and the power of delegation. 

This high energy, interactive workshop defies the conventional methods of “dos and don’ts” of communication 101 training. Supervisors will become aware of the opportunities to thrive with change and learn critical skills needed to enhance their career development. Discover how you can come out tops with not just textbook answers but tried and tested techniques as well!

Programme Outline

  • Improve team members’ performance levels.
  • Reduce stress levels among colleagues.
  • Confidently handle and lessen grievances and complaints in a systematic and calm fashion.
  • Master the art of objection handling and work towards a resolution.
  • Promote work productivity and sense of belonging in the workplace.
  • Adopt different leadership styles.
  • Discover mentoring and coaching tips

Training Methodology

  • Lecturing
  • Group Discussion/Brainstorming
  • Case Studies
  • Self-Analysis/Critique Session
  • Learning from a Partner
  • Interactive Exercises

Closing Date for Registration

1 week before programme or until full enrolment

Intended For

Executives, managers, supervisors, team leaders, project heads

Competency Mapping

Others = 7.00 Hours

Programme Facilitator(s)

Caroline Josephine Dawson

A former journalist, Caroline’s professional work experience as a Corporate Trainer, Keynote Speaker, Facilitator for as long as 18 years has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, she has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.
 
Her experience in working with public and private sector training has become one of her training strengths. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business writing. Caroline has trained operational, supervisory and managerial staff from various organisations.
 
She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Emotion/Spark practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently pursuing her doctorate studies in Business Administration through a Paris-based business school.

Upcoming Schedule

Registration is closed

Date & Time

30 May 2019 (9:00 AM - 5:00 PM)

Fee (inclusive of GST)

For Members: $ 321.00
For Non-Members: $ 377.71

Programme Facilitator(s)

Caroline Josephine Dawson

Venue

60 Cecil Street
ISCA House
Singapore 049709