Course Detail(WD005 : WSQ Lead Workplace Communication and Engagement)

SkillsFuture Credit, SSG Funding

WD005 : WSQ Lead Workplace Communication and Engagement

16.00 CPE Hours (Others)
Classroom

Important:
As this is a WSQ-accredited programme, ISCA is required to upload participant’s assessment results to SkillsFuture Singapore (SSG) for the generation of electronic Statement of Attainment (SOA). ISCA will collect personal information from all participants to generate the relevant SOA.

  • For more information, please refer to SSG website HERE.
     


Programme Objective

Communication is an important skill when one interacts with others in the course of their work. Anyone in a position to lead would require the skills to communicate and engage their staff. 

In this unit, learners will be able to lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. It also enables the learner to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes.

Programme Outline


At the end of the 2 day course, participants will be able to:

  1. Conduct research on best practices, evaluate gaps and barriers thereby establishing communication strategies and mechanisms meeting organizational goals in workplace communication.
  2. Develop communications plan using appropriate communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values.
  3. Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed
  4. Evaluate effectiveness of communication strategies and mechanisms and implementation plan
  5. Assess and establish actual cause of conflict and developing appropriate negotiation strategies taking into account diversity.
  6. Apply and reviewing appropriate negotiation strategies and effective communication skills to achieve organizational goals and win-win outcomes

 
Training Methodology

Competency-based training, with a combination of instructional methods of lectures, discussions, group activities, case study and assessments. 

Assessment

Written assessments (open book) on both days.
(For those applying for WDA training grant, it's compulsory to complete and pass all assessments)

 
Closing Date for Registration

1 week before programme or until full enrolment

Intended For

Executives, Supervisors or Managers responsible for the operation and performance of an organisational unit.

Competency Mapping

Others = 16.00 Hours

Schedule & Fees

Date & Time

21 Sep 2020 (9:00 AM - 6:00 PM)
22 Sep 2020 (9:00 AM - 6:00 PM)

Fee (inclusive of GST)

For Members: $ 481.50
For Non-Members: $ 481.50

Programme Facilitator(s)

Daniel Wong Sing Kwong

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

11 Nov 2020 (9:00 AM - 6:00 PM)
12 Nov 2020 (9:00 AM - 6:00 PM)

Fee (inclusive of GST)

For Members: $ 481.50
For Non-Members: $ 481.50

Programme Facilitator(s)

Daniel Wong Sing Kwong

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

18 Nov 2019 (9:00 AM - 6:00 PM)
19 Nov 2019 (9:00 AM - 6:00 PM)

Registration is closed

Programme Facilitator(s)

Daniel Wong Sing Kwong

Date & Time

15 Nov 2017 (9:00 AM - 6:00 PM)
16 Nov 2017 (9:00 AM - 6:00 PM)

Registration is closed

Programme Facilitator(s)

Daniel Wong Sing Kwong

Date & Time

16 Nov 2016 (9:00 AM - 6:00 PM)
17 Nov 2016 (9:00 AM - 6:00 PM)

Registration is closed

Programme Facilitator(s)

Daniel Wong Sing Kwong

Testimonial

Funding

1] SSG Training Grant
Funding Period: Until 23 Oct 2021
Course Ref No.: CRS-Q-0026032-ES

Participants who successfully complete the course will receive a WSQ Statement of Attainment (SOA) in Lead Workplace Communication and Engagement.
 

1a] Company-sponsored Employees
If you wish to enrol participants with SSG Funding, please proceed with the following steps (For Corporate enrolments only) :

  • Step 1:Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SSG Funding?”, click Yes and input all required information. At the Cart page, please ensure that SSG funding is applied before clicking “Checkout”. 
  • Step 2:After successful enrolment, please proceed to submit the Training Grant application via SkillsConnect Portal here: https://www.skillsconnect.gov.sg/

Employers of company-sponsored participants must submit training grant via SkillsConnect system to obtain training grant for course fees and Absentee payroll funding . You may submit the Training Grant application within the period from 30 days before the course start date to 30 days after course start date. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

 

 

WTS
·Singapore Citizen
·35 years old and above
·Monthly salary not more than $2000

Mid-Career
·Singapore Citizen
·40 years old and above

SME Enhanced
·Singapore Citizen or Permanent Resident

Non-SME
·Singapore Citizen or Permanent Resident

SSG Training Grant

$427.50

$405.00

$405.00

$225.00

Nett Fees Payable to ISCA (Inclusive of GST)

$54.00

$76.50

$76.50

$256.50

Company can claim the following Absentee Payroll

Absentee Payroll

95% of basic hourly salary

80% of basic hourly salary, capped @ $4.50/hour

80% of basic hourly salary, capped @ $7.50/hour

80% of basic hourly salary, capped @ $4.50/hour

Eligibility Criteria:

  • Company must be registered or incorporated in Singapore and;
  • Applicant is taking the course for the first time.
  • Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
  • Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
  • Applicant must be fully sponsored by the Company for all costs associated with the training and;
  • Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).


1b] Self-sponsored Individuals
If you wish to enrol with SSG Funding, please proceed with the following step:

  • Step 1:Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SSG Funding?”, click Yes and input all required information. At the Cart page, please ensure that SSG funding is applied before clicking “Checkout”.

ISCA will apply for Training Grant from SSG in respect of self-sponsored trainees.

 

 

WTS
·Singapore Citizen
·35 years old and above
·Monthly salary not more than $2000

Mid-Career
·Singapore Citizen
·40 years old and above

Baseline
·Singapore Citizen or Permanent Resident

SSG Training Grant

$427.50

$405.00

$225.00

Nett Fees Payable to ISCA (Inclusive of GST)

$54.00

$76.50

$256.50

Eligibility Criteria

  • Applicant must either be a Singapore Citizen or Permanent Resident of Singapore and;
  • Applicant must be at least 21 years old and;
  • Applicant must achieve at least 75% attendance, and pass all assessments and;
  • Applicant is taking the course for the first time.

Self-sponsored individuals under the WTS Scheme only may apply for Training Allowance. Individuals are only required to make one trip down to any of their preferred WSG's Careers Connect or NTUC's e2i centres within 120 days after the course end date, to apply and submit the claim application. For more information, please click here.

 

2] SkillsFuture Credit (SFC)

Funding Period: Until 23 Oct 2021
Course Ref No.: CRS-Q-0026032-ES

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. The credits will not expire and periodic top-ups will be provided by the government. SFC may be accumulated to pay for skills related course fees. You may wish to use your SFC to pay for partial/full ISCA course fees.  (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

  • Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SkillsFuture Credit?”, click “Yes” and input all required information. At the Cart page, please ensure that SFC funding is applied before clicking “Checkout”.
  • Step 2: After successful enrolment, please proceed to submit SFC claim on Skillsfuture Portal within 60 days before the course start date and obtain the necessary approval. Please submit SFC claim via SFC portal here: http://www.skillsfuture.sg/credit.

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

 

Programme Facilitator(s)


Mr Daniel Wong

Daniel Wong has been a Senior Training Consultant and WDA Approved Trainer-Assessor and Courseware Developer for the last ten years.  Since year 2000, he has been training the adult educators in the Advanced Certificate in Training and Assessment (ACTA) programme. Daniel has also attained the Masters in Business Administration from University of Dubuque (USA).

His expertise includes training and consultancy in other frameworks like Customer Service, Sales, People Excellence, Leadership Excellence, Business Management, Cross-Cultural Interaction, Franchising and Emotional Intelligence. Most of the training are customized or contextualized to client’s industries. He has more than twenty years of industry experience, having held Senior Management positions primarily in Multi-national Companies and Local Large Companies. He has also been covering the Asia Pacific region for more than ten years.

Important:
As this is a WSQ-accredited programme, ISCA is required to upload participant’s assessment results to SkillsFuture Singapore (SSG) for the generation of electronic Statement of Attainment (SOA). ISCA will collect personal information from all participants to generate the relevant SOA.

  • For more information, please refer to SSG website HERE.
     


Programme Objective

Communication is an important skill when one interacts with others in the course of their work. Anyone in a position to lead would require the skills to communicate and engage their staff. 

In this unit, learners will be able to lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. It also enables the learner to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes.

Programme Outline


At the end of the 2 day course, participants will be able to:

  1. Conduct research on best practices, evaluate gaps and barriers thereby establishing communication strategies and mechanisms meeting organizational goals in workplace communication.
  2. Develop communications plan using appropriate communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values.
  3. Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed
  4. Evaluate effectiveness of communication strategies and mechanisms and implementation plan
  5. Assess and establish actual cause of conflict and developing appropriate negotiation strategies taking into account diversity.
  6. Apply and reviewing appropriate negotiation strategies and effective communication skills to achieve organizational goals and win-win outcomes

 
Training Methodology

Competency-based training, with a combination of instructional methods of lectures, discussions, group activities, case study and assessments. 

Assessment

Written assessments (open book) on both days.
(For those applying for WDA training grant, it's compulsory to complete and pass all assessments)

 
Closing Date for Registration

1 week before programme or until full enrolment

Intended For

Executives, Supervisors or Managers responsible for the operation and performance of an organisational unit.

Competency Mapping

Others = 16.00 Hours

Programme Facilitator(s)

Mr Daniel Wong

Daniel Wong has been a Senior Training Consultant and WDA Approved Trainer-Assessor and Courseware Developer for the last ten years.  Since year 2000, he has been training the adult educators in the Advanced Certificate in Training and Assessment (ACTA) programme. Daniel has also attained the Masters in Business Administration from University of Dubuque (USA).

His expertise includes training and consultancy in other frameworks like Customer Service, Sales, People Excellence, Leadership Excellence, Business Management, Cross-Cultural Interaction, Franchising and Emotional Intelligence. Most of the training are customized or contextualized to client’s industries. He has more than twenty years of industry experience, having held Senior Management positions primarily in Multi-national Companies and Local Large Companies. He has also been covering the Asia Pacific region for more than ten years.

Upcoming Schedule

Date & Time

21 Sep 2020 (9:00 AM - 6:00 PM)
22 Sep 2020 (9:00 AM - 6:00 PM)

Fee (inclusive of GST)

For Members: $ 481.50
For Non-Members: $ 481.50

Programme Facilitator(s)

Daniel Wong Sing Kwong

Venue

60 Cecil Street
ISCA House
Singapore 049709