Course Detail(WD006 : WSQ Solve Problems and Make Decisions at Managerial Level)

SkillsFuture Credit, SSG Funding

WD006 : WSQ Solve Problems and Make Decisions at Managerial Level

16.00 CPE Hours (Others)
Classroom

Important:
As this is a WSQ-accredited programme, ISCA is required to upload participant’s assessment results to SkillsFuture Singapore (SSG) for the generation of electronic Statement of Attainment (SOA). ISCA will collect personal information from all participants to generate the relevant SOA.

  • For more information, please refer to SSG website HERE.


Programme Objective

This is an interactive 2-day workshop that provides participants with useful tools and techniques for working with real business challenges in all sectors of business. The programme enables participants to enhance skills in defining problems, generating quality ideas and implementing solutions.

In addition, participants will hone team facilitation skills that are critical to problem solving.

 

Programme Outline


At the end of the 2-day course, participnats will be able to:

PLAN
1. Identify and examine causes of performance deficiency and their impact on systems and resources.

2. Generate creative ideas to solve the deficiency using appropriate idea generation and group facilitation techniques.
 
DO
3. Shortlist viable ideas and evaluate their impact using appropriate problem-solving and decision-making techniques and tools.
4. Draw up and implement preferred solutions.
 
CHECK
5. Evaluate the effectiveness of implemented solutions and implementation plans.
6. Develop corrective action plans for any shortfall(s) identified in the implemented solution and conduct follow up reviews of modification(s) made.
 
ACT
7. Formalize implemented solution as part of the organization’s current standard of operating procedure (SOP).
 

Training Methodology

Interactive competency-based training, with a combination of instructional methods of lectures, discussions and assessments. 

Assessment

Written assessments (open book) on both days.
(For those applying for WDA training grant, it's compulsory to complete and pass all assessments)

 
Closing Date for Registration

1 week before programme or until full enrolment
 

Intended For

Intended for professionals, managers and executives from a variety of disciplines, who are required to analyze workplace problems and develop or design creative and effective solutions to resolve them. This workshop will provide the learning platform and catalyst for more effective idea generation, providing analytical tools for problem definition and evaluation. The workshop is highly interactive, incorporating discussions and application of key learning points on case studies. The programme will enable participants to reinforce learning and build confidence through individual and group "hands on" problem solving exercises.

Competency Mapping

Others = 16.00 Hours

Schedule & Fees

Date & Time

03 Dec 2020 (9:00 AM - 6:00 PM)
04 Dec 2020 (9:00 AM - 6:00 PM)

Fee (inclusive of GST)

For Members: $ 481.50
For Non-Members: $ 481.50

Programme Facilitator(s)

Grace Tan

Venue

60 Cecil Street
ISCA House
Singapore 049709

Date & Time

04 Dec 2019 (9:00 AM - 6:00 PM)
05 Dec 2019 (9:00 AM - 6:00 PM)

Registration is closed

Programme Facilitator(s)

Grace Tan

Date & Time

11 Apr 2019 (9:00 AM - 6:00 PM)
12 Apr 2019 (9:00 AM - 6:00 PM)

Registration is closed

Programme Facilitator(s)

Grace Tan

Date & Time

10 Dec 2018 (9:00 AM - 6:00 PM)
11 Dec 2018 (9:00 AM - 6:00 PM)

Registration is closed

Programme Facilitator(s)

Grace Tan

Testimonial

Funding

1] SSG Training Grant
Funding Period: Until 23 Oct 2021
Course Ref No. : CRS-Q-0026162-ES

Participants who successfully complete the course will receive a WSQ Statement of Attainment (SOA) in Solve Problems and Make Decision in Managerial Level.
 

1a] Company-sponsored Employees
If you wish to enrol participants with SSG Funding, please proceed with the following steps (For Corporate enrolments only) :

  • Step 1:Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SSG Funding?”, click Yes and input all required information. At the Cart page, please ensure that SSG funding is applied before clicking “Checkout”. 
  • Step 2:After successful enrolment, please proceed to submit the Training Grant application via SkillsConnect Portal here: https://www.skillsconnect.gov.sg/

Employers of company-sponsored participants must submit training grant via SkillsConnect system to obtain training grant for course fees and Absentee payroll funding . You may submit the Training Grant application within the period from 30 days before the course start date to 30 days after course start date. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

 

 

WTS
·Singapore Citizen
·35 years old and above
·Monthly salary not more than $2000

Mid-Career
·Singapore Citizen
·40 years old and above

SME Enhanced
·Singapore Citizen or Permanent Resident

Non-SME
·Singapore Citizen or Permanent Resident

SSG Training Grant

$427.50

$405.00

$405.00

$225.00

Nett Fees Payable to ISCA (Inclusive of GST)

$54.00

$76.50

$76.50

$256.50

Company can claim the following Absentee Payroll

Absentee Payroll

95% of basic hourly salary

80% of basic hourly salary, capped @ $4.50/hour

80% of basic hourly salary, capped @ $7.50/hour

80% of basic hourly salary, capped @ $4.50/hour

Eligibility Criteria:

  • Company must be registered or incorporated in Singapore and;
  • Applicant is taking the course for the first time.
  • Applicant must be employed, and is either Singapore Citizen or Permanent Resident of Singapore and;
  • Applicant must achieve at least 75% attendance, and pass all examinations /assessments and;
  • Applicant must be fully sponsored by the Company for all costs associated with the training and;
  • Payment has to be made via corporate means (e.g. corporate cheque, corporate GIRO, corporate credit card).


1b] Self-sponsored Individuals
If you wish to enrol with SSG Funding, please proceed with the following step:

  • Step 1:Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SSG Funding?”, click Yes and input all required information. At the Cart page, please ensure that SSG funding is applied before clicking “Checkout”.

ISCA will apply for Training Grant from SSG in respect of self-sponsored trainees.

 

 

WTS
·Singapore Citizen
·35 years old and above
·Monthly salary not more than $2000

Mid-Career
·Singapore Citizen
·40 years old and above

Baseline
·Singapore Citizen or Permanent Resident

SSG Training Grant

$427.50

$405.00

$225.00

Nett Fees Payable to ISCA (Inclusive of GST)

$54.00

$76.50

$256.50

Eligibility Criteria

  • Applicant must either be a Singapore Citizen or Permanent Resident of Singapore and;
  • Applicant must be at least 21 years old and;
  • Applicant must achieve at least 75% attendance, and pass all assessments and;
  • Applicant is taking the course for the first time.

Self-sponsored individuals under the WTS Scheme only may apply for Training Allowance. Individuals are only required to make one trip down to any of their preferred WSG's Careers Connect or NTUC's e2i centres within 120 days after the course end date, to apply and submit the claim application. For more information, please click here.

 

2] SkillsFuture Credit (SFC)

Funding Period: Until 23 Oct 2021
Course Ref No. : CRS-Q-0026162-ES

All Singaporeans aged 25 and above will receive an opening credit of S$500 from the government. The credits will not expire and periodic top-ups will be provided by the government. SFC may be accumulated to pay for skills related course fees. You may wish to use your SFC to pay for partial/full ISCA course fees.  (For more information on the SFC scheme, please visit http://www.skillsfuture.sg/credit)

If you wish to enrol for the course with SFC Funding, please proceed with the following steps:

  • Step 1: Register for the course online via ISCA Portal. Upon adding to cart, the system will prompt a question “Do you wish to apply for SkillsFuture Credit?”, click “Yes” and input all required information. At the Cart page, please ensure that SFC funding is applied before clicking “Checkout”.
  • Step 2: After successful enrolment, please proceed to submit SFC claim on Skillsfuture Portal within 60 days before the course start date and obtain the necessary approval. Please submit SFC claim via SFC portal here: http://www.skillsfuture.sg/credit.

Failure to submit claim application and obtain necessary approval before the course start date will result in topping up of the SFC indicated for use. Please note that there will be an administrative fee of $42.80 for any revision of invoice.

 

Programme Facilitator(s)


Grace Tan

Ms Grace Tan has more than 30 years of experience in Human Resource Management & Development, having worked in the Hospitality, Real Estate, Financial, Healthcare and Retail industries. She holds a Bachelor of Arts from National University of Singapore (NUS) and a Graduate Diploma in Personnel Management from Singapore Institute of Management (SIM). In respect of the training and development domain, she also holds a Masters in Education from University of Sheffield, an Advanced Certificate in Training and Assessment (ACTA) and a Diploma in Adult and Continuing Education (DACE).

With her many years of corporate experience, Grace has also been engaged to help organizations in Organizational Development, Talent Management as well as developing and improving HR systems and processes to support organizational growth and change. She is experienced in developing and delivering training programs specifically in the areas of leadership, supervisory & change management, communications, customer service, coaching, performance management and team building. She is a Certified Extended DISC® Profiler and also conducts behavior profiling to assist organizations in their recruitment, talent management and development as well as team building effort.

Some of the companies that Grace has worked with include Goodwood Hotels Group, Hong Kong Bank, DBS Land Group, OCBC Bank Group and Eu Yan Sang International.
 

 

Important:
As this is a WSQ-accredited programme, ISCA is required to upload participant’s assessment results to SkillsFuture Singapore (SSG) for the generation of electronic Statement of Attainment (SOA). ISCA will collect personal information from all participants to generate the relevant SOA.

  • For more information, please refer to SSG website HERE.


Programme Objective

This is an interactive 2-day workshop that provides participants with useful tools and techniques for working with real business challenges in all sectors of business. The programme enables participants to enhance skills in defining problems, generating quality ideas and implementing solutions.

In addition, participants will hone team facilitation skills that are critical to problem solving.

 

Programme Outline


At the end of the 2-day course, participnats will be able to:

PLAN
1. Identify and examine causes of performance deficiency and their impact on systems and resources.

2. Generate creative ideas to solve the deficiency using appropriate idea generation and group facilitation techniques.
 
DO
3. Shortlist viable ideas and evaluate their impact using appropriate problem-solving and decision-making techniques and tools.
4. Draw up and implement preferred solutions.
 
CHECK
5. Evaluate the effectiveness of implemented solutions and implementation plans.
6. Develop corrective action plans for any shortfall(s) identified in the implemented solution and conduct follow up reviews of modification(s) made.
 
ACT
7. Formalize implemented solution as part of the organization’s current standard of operating procedure (SOP).
 

Training Methodology

Interactive competency-based training, with a combination of instructional methods of lectures, discussions and assessments. 

Assessment

Written assessments (open book) on both days.
(For those applying for WDA training grant, it's compulsory to complete and pass all assessments)

 
Closing Date for Registration

1 week before programme or until full enrolment
 

Intended For

Intended for professionals, managers and executives from a variety of disciplines, who are required to analyze workplace problems and develop or design creative and effective solutions to resolve them. This workshop will provide the learning platform and catalyst for more effective idea generation, providing analytical tools for problem definition and evaluation. The workshop is highly interactive, incorporating discussions and application of key learning points on case studies. The programme will enable participants to reinforce learning and build confidence through individual and group "hands on" problem solving exercises.

Competency Mapping

Others = 16.00 Hours

Programme Facilitator(s)

Grace Tan

Ms Grace Tan has more than 30 years of experience in Human Resource Management & Development, having worked in the Hospitality, Real Estate, Financial, Healthcare and Retail industries. She holds a Bachelor of Arts from National University of Singapore (NUS) and a Graduate Diploma in Personnel Management from Singapore Institute of Management (SIM). In respect of the training and development domain, she also holds a Masters in Education from University of Sheffield, an Advanced Certificate in Training and Assessment (ACTA) and a Diploma in Adult and Continuing Education (DACE).

With her many years of corporate experience, Grace has also been engaged to help organizations in Organizational Development, Talent Management as well as developing and improving HR systems and processes to support organizational growth and change. She is experienced in developing and delivering training programs specifically in the areas of leadership, supervisory & change management, communications, customer service, coaching, performance management and team building. She is a Certified Extended DISC® Profiler and also conducts behavior profiling to assist organizations in their recruitment, talent management and development as well as team building effort.

Some of the companies that Grace has worked with include Goodwood Hotels Group, Hong Kong Bank, DBS Land Group, OCBC Bank Group and Eu Yan Sang International.
 

 

Upcoming Schedule

Date & Time

03 Dec 2020 (9:00 AM - 6:00 PM)
04 Dec 2020 (9:00 AM - 6:00 PM)

Fee (inclusive of GST)

For Members: $ 481.50
For Non-Members: $ 481.50

Programme Facilitator(s)

Grace Tan

Venue

60 Cecil Street
ISCA House
Singapore 049709