Terms & Condition

Terms & Conditions


Terms & Conditions

CPE TERMS AND CONDITIONS

 
COURSE REGISTRATION       

Participant will be successfully enrolled for the course once invoice is generated.   

  
NO CANCELLATION 

There will be strictly no cancellation once the participant is successfully enrolled for the course.

   
ADMINISTRATIVE REQUEST

No changes to invoices and/or certificates will be allowed after they have been generated. Please ensure that all entries are accurate (billing name/entity, name of participants to be reflected onto the invoice/certificate, entity billing address, etc). For requests pertaining to changes required on items in the invoice and/or certificate after they have been generated, there will be an administrative fee charge of $40 (subject to prevailing GST).

        
NO-SHOW
There will be STRICTLY no refunds for no-show.     

                                                     
REPLACEMENT OF PARTICIPANT

For individual registrations (under personal billing), replacements are not allowed. Participant replacements are only allowed for corporate registrations (under company billing), unless indicated otherwise. 

Participant replacements are not permissible for SFC funded programmes, E-learning programmes and Packaged/Bundled programmes.


MEDICAL/COMPASSIONATE REASONS FOR NON-ATTENDANCE  

In the event of non-attendance due to medical or compassionate reasons, participants/ corporate users should submit an appeal for withdrawal in the self-service portal, under “My CPE Courses” no later than two days after the programme commencement date. Approvals may be granted with supporting documents, on a case-by-case basis. Reimbursements, if approved, will be in the form of credit balances/vouchers with a stipulated validity. ISCA reserves the right to reject unverified appeals, or those which are not due to medical or compassionate reasons.


PROGRAMMES NOT APPLICABLE FOR DEFER/ SWITCH/ REPLACEMENT/ WITHDRAWAL/ REFUND
For courses which are lower or equal to a value of S$50, all requests pertaining to defer/switch/replace/withdraw/refund will not be permissible. Otherwise, for various programme categories, please refer to the terms below:


A) FOR SINGLE COURSE REGISTRATION  

                                                   
REQUEST FOR DEFERMENT / SWITCH / REPLACEMENT 

                       
Deferment/switch/replacement of course

Participants or corporate users may defer or switch a programme in the self-service portal, under “My CPE Courses” at least 14 days prior to the programme commencement.


(E-Learning courses are not eligible for deferment, switch or replacement)          

1. Deferment of Programme

When a participant is unable to attend a programme, he/she may request to defer to the next session (subject to available dates) via the self-service portal for individual registration under personal billing. A corporate user can also defer a course on behalf of his/her participant via the self-service portal for company billing.


2. Switch to another programme​

A top-up fee will be levied in the case where a participant switches to a programme of a higher fee via the self-service portal. No refunds will be made if the participant switches to a programme of a lower fee. A corporate user can also switch a course on behalf of his/her participant via the self-service portal.
 
3. ​Replacement of participant (Only applicable for corporate registrations under company billing) 

Corporate users may request for participant replacement(s) by writing to cpe@isca.org.sg to inform us at least 14 days prior to the programme commencement.  A top-up fee will be levied in the case where an ISCA member participant is replaced by a non-member. No refunds will be made if a non-member participant is replaced by an ISCA member. Other than the top-up fee (if applicable), there will be no administrative fee charged for participant replacement(s).   

                                                           
FOR DEFERMENT OR SWITCH OF EACH PROGRAMME, THE FOLLOWING CHARGES WILL APPLY:   

  • Certification programmes  Eg. Business Analytics and Reporting (BAR) and
  • Practical Audit Workshop (PAW) – S$200
  • C-Suite Programmes – S$200
  • Regular CPE programmes – S$40

 

All charges are subject to prevailing GST.  


*Deferment/Switch/Replacement is not allowed for E-Learning courses and Public Practice Programmes.
 
NO-SHOW                                                             
There will be STRICTLY no refunds for no-show.  


B) FOR BUNDLED/PACKAGED COURSE REGISTRATION  

                                                  
OTHER DISCOUNTS/PROMOTIONS/FUNDING 

Bundled/Packaged course registrations cannot be used in conjunction with other discounts, promotions or funding application. Skills Future credit, UTAP, SSG funding is not applicable to courses enrolled under training bundle/package. 

                                                     
CANCELLATION / DEFERMENT / SWITCH / REPLACEMENT OF PARTICIPANT 
There will be strictly NO cancellation, deferment, switch of courses and/or participant replacement once the participant is successfully enrolled for the bundled/packaged courses.     

                                             
NO-SHOW
There will be STRICTLY no refunds for no-show.


C) FOR PREPAID PACKAGED COURSE REGISTRATION      


Prepaid packaged course registrations cannot be used in conjunction with other discounts, promotions or funding application. Skills Future credit, UTAP, SSG funding is not applicable to courses enrolled under training bundle/package.    


NO-SHOW
There will be STRICTLY no refunds for no-show.       

 
D) FOR SKILLS FUTURE CREDIT (SFC) AND SSG FUNDED PROGRAMMES REGISTRATION

  
REQUEST FOR DEFERMENT / SWITCH / REPLACEMENT

Participants/Corporate users may request for deferment/switch by writing to cpe@isca.org.sg at least 14 days prior to the programme commencement. 

 
1. Deferment of Programme 

When a participant is unable to attend a programme, he/she may request to defer to the next session (subject to available dates) by writing to cpe@isca.org.sg for individual registration under personal billing. A corporate user can also defer a course on behalf of his/her participant by writing to cpe@isca.org.sg for company billing.


2. Switch to another programme   

A top-up fee will be levied in the case where a participant switches to a programme of a higher fee by writing to cpe@isca.org.sg.  No refunds will be made if the participant switches to a programme of a lower fee. A corporate user can also switch a course on behalf of his/her participant by writing to cpe@isca.org.sg


An administrative fee of S$40 (subject to prevailing GST) will be charged upon approval of the switch / deferment request. 


3.Replacement of participant (Only applicable for corporate registrations under company billing)

Corporate users may request for participant replacement(s) by writing to cpe@isca.org.sg to inform us at least 14 days prior to the programme commencement.  A top-up fee will be levied in the case where an ISCA member participant is replaced by a non-member. No refunds will be made if a non-member participant is replaced by an ISCA member. Other than the top-up fee (if applicable), there will be no administrative fee charged for participant replacement(s).   

 
Corporate Registrations and related requests such as Replacements are not applicable for programmes funded under the Skills Future Credit (SFC).


NO-SHOW 
There will be STRICTLY no refunds for no-show. 

 
OVERVIEW OF ADMINISTRATIVE FEES 

 

Request

Programme Type

Admin Fee (Before GST)

Changes to item(s) in invoices and/or name(s) in certificates of attendance/completion after they have been generated

All

$40

Per Successful Deferment of Course session/date to another available session/date

Regular CPE programmes

$40

Certification programmes

Eg. Business Analytics and Reporting (BAR) and

Practical Audit Workshop (PAW)

$200

C-Suite Programmes

$200

Per Successful Switch* of Course

 

*A top-up fee will be levied in the case where a participant switches to a programme of a higher fee. No refunds will be made if the participant switches to a programme of a lower fee.

Regular CPE programmes

$40

Certification programmes

Eg. Business Analytics and Reporting (BAR) and

Practical Audit Workshop (PAW)

$200

C-Suite Programmes

$200

Per Successful Substitution of Participant** for Course by Corporate User

 

**A top-up fee will be levied in the case where an ISCA member participant is substituted by a non-member. No refunds will be made if a non-member participant is substituted by an ISCA member.

Where applicable

NA

 

 

In the event SSG rejects the training grant or claims application, the Company (company-sponsored applicant) or Participant (self-sponsored applicant) is liable for the Full course fee (inclusive of GST). For changes required on items in the invoice after it has been generated, there will be an administrative fee charge of $40 (subject to prevailing GST).

 

Personal information such as participant’s name, NRIC/FIN, personal email address and mobile contact number will be provided to SkillsFuture Singapore (SSG) to facilitate SSG’s Training Quality and Outcomes Measurement (TRAQOM) initiative for SkillsFuture Credit approved courses.

 

To opt out of this survey, please complete the following form and email it to cpe@isca.org.sg at least 7 working days before the start of the course. To download the form, please click here.

 

TERMS OF SERVICE

 

The Institute reserves the right to change the above terms and conditions without notice.

 

The Institute will exercise all possible care to run the confirmed courses, however, in the event of unforeseen circumstances, the Institute reserves the right to cancel or defer the courses, and/or change venue, speaker, course dates, fees and method of delivery. The Institute will take all reasonable efforts to notify participants of changes, should they happen.

 

The courses may be conducted online through video conferencing, audio conferencing, webinars and/or other media, using third party applications, software, plug-ins, platforms and/or websites (collectively, “Third Party Applications”).  You acknowledge and agree that your use of Third Party Applications shall be subject to the respective terms of service/use and privacy policy of such Third Party Applications.  Third Party Applications may be updated, modified, disabled or changed at any time, and the Institute shall not be under any obligation to provide notice of any such changes.

 

The Institute does not have any control over Third Party Applications and shall not be responsible or liable for their content, operation or use, or the policies and practices of the providers of such Third Party Applications. By linking or otherwise providing access to Third Party Applications, the Institute does not provide any representation, warranty or endorsement, express or implied, with respect to the legality, accuracy, quality or authenticity of information or services provided by such Third Party Applications, or that the operation or use of such Third Party Applications will be uninterrupted, error-free, timely, reliable or secure.

 

The Institute expressly disclaims all liabilities and responsibilities arising in relation to Third Party Applications. To the fullest extent permitted by law, the Institute shall not be liable for any damages, losses, expenses, and/or liabilities under any causes of action (whether in contract or tort, including negligence, or otherwise) caused by or in connection with the use of, or the inability to use, Third Party Applications, or any error, interruption, delay, failure or other technical breakdown or problem whatsoever and however caused by any equipment, software or service of third parties, including without any limitation, telecommunication problems, power supply problems, Internet or network related problems, problems with accessing or viewing the CPE course on Third Party Applications, or problems with the quality and resolution of the streaming, webcast or presentation of the CPE course on Third Party Applications.

 

You also agree not to: (i) copy, reproduce, record, publish, sell, transmit or disseminate the contents of any CPE courses; or (ii) communicate, post or upload any message or material that is harassing, libellous, threatening, obscene, indecent, would violate the intellectual property rights of any party or is otherwise unlawful, or that would give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offence under any applicable law or regulation; or (iii) upload or transmit any software, content or code that does or is intended to harm, disable, destroy or adversely affect the conduct of the CPE course, or the systems, software, equipment of other participants of the courses or other third parties; or (iv) engage in any activity or use of the Third Party Applications that could damage, disable, overburden, impair or otherwise interfere with or disrupt the services or operations of the Institute or such Third Party Applications, or any servers or networks connected to the systems and applications of the Institute or Third Party Applications; or (v) use the Third Party Applications in violation of the terms or policies of such Third Party Applications, or in a manner that violates applicable law and regulations.

 

The Institute seeks to collect and may use and/or disclose your personal data for matters relating to your course enrolment and/or one or more of the purposes set out under Clause 4 of ISCA's Privacy and Data Protection Policy (https://isca.org.sg/privacy-and-data-protection-policy/), in accordance with the Personal Data Protection Act 2012. This may include disclosure of your full name and email address to any third party who operates a Third Party Application to facilitate your participation in any online CPE course hosted or delivered through such Third Party Application. The Institute may from time to time use your personal data to inform you of related news, CPE activities, members' benefits, goods, services, facilities and events, where you have consented to receiving such information. The Institute may also use your personal data for the conduct of statistical research and studies, and analyse the data collected to administer, develop and improve its services.  For the purpose of event coverage and our records, photography and/or recording (including videography) will be in progress during the event. Please inform the photographers (or organizer) if you do not wish for your photographs or recordings to be taken. Some online courses may be recorded and shared with participants of the course, and you hereby consent to such recordings and use and sharing by the Institute.     

 

By enrolling in a course and/or participating in any events or activities organized by the Institute (including any purchases of goods and services from the Institute), you consent to the collection, use and disclosure of your personal data in accordance with ISCA's Privacy and Data Protection Policy: http://isca.org.sg/privacy-and-data-protection-policy/                  

                                  

If you wish to unsubscribe and withdraw your consent, you can also do so by clicking on the link(s) provided below:     

 

Withdrawal of consent for marketing via: 

 

(i)  Electronic Direct Mailer (EDM): email to cpe@isca.org.sg or 

(ii)  Voice calls, text or fax: http://www.isca.org.sg/consent