CPE TERMS AND CONDITIONS
COURSE REGISTRATION
Participant will be successfully enrolled for the course once invoice is generated.
NO CANCELLATION
There will be strictly no cancellation once the participant is successfully enrolled for the course.
ADMINISTRATIVE REQUEST
No changes to invoices and/or certificates will be allowed after they have been generated. Please ensure that all entries are accurate (billing name/entity, name of participants to be reflected onto the invoice/certificate, entity billing address, etc). For requests pertaining to changes required on items in the invoice and/or certificate after they have been generated, there will be an administrative fee charge of $40 (subject to prevailing GST).
NO-SHOW
There will be STRICTLY no refunds for no-show.
REPLACEMENT OF PARTICIPANT
For individual registrations (under personal billing), replacements are not allowed. Participant replacements are only allowed for corporate registrations (under company billing), unless indicated otherwise.
Participant replacements are not permissible for SFC funded programmes, E-learning programmes, Pre-Admission Course and Packaged/Bundled programmes.
MEDICAL/COMPASSIONATE REASONS FOR NON-ATTENDANCE
In the event of non-attendance due to medical or compassionate reasons, participants/ corporate users should submit an appeal for withdrawal in the self-service portal, under “My CPE Courses” no later than two days after the programme commencement date. Approvals may be granted with supporting documents, on a case-by-case basis. Reimbursements, if approved, will be in the form of credit balances/vouchers with a stipulated validity. ISCA reserves the right to reject unverified appeals, or those which are not due to medical or compassionate reasons.
PROGRAMMES NOT APPLICABLE FOR DEFER/ SWITCH/ REPLACEMENT/ WITHDRAWAL/ REFUND
For courses which are lower or equal to a value of S$50, all requests pertaining to defer/switch/replace/withdraw/refund will not be permissible. Otherwise, for various programme categories, please refer to the terms below:
A) FOR SINGLE COURSE REGISTRATION
REQUEST FOR DEFERMENT / SWITCH / REPLACEMENT
Deferment/switch/replacement of course
Participants or corporate users may defer or switch a programme in the self-service portal, under “My CPE Courses” at least 14 days prior to the programme commencement.
(E-Learning courses are not eligible for deferment, switch or replacement)
1. Deferment of Programme
When a participant is unable to attend a programme, he/she may request to defer to the next session (subject to available dates) via the self-service portal for individual registration under personal billing. A corporate user can also defer a course on behalf of his/her participant via the self-service portal for company billing.
2. Switch to another programme
A top-up fee will be levied in the case where a participant switches to a programme of a higher fee via the self-service portal. No refunds will be made if the participant switches to a programme of a lower fee. A corporate user can also switch a course on behalf of his/her participant via the self-service portal.
3. Replacement of participant (Only applicable for corporate registrations under company billing)
Corporate users may request for participant replacement(s) by writing to cpe@isca.org.sg to inform us at least 14 days prior to the programme commencement. A top-up fee will be levied in the case where an ISCA member participant is replaced by a non-member. No refunds will be made if a non-member participant is replaced by an ISCA member. Other than the top-up fee (if applicable), there will be no administrative fee charged for participant replacement(s).
FOR DEFERMENT OR SWITCH OF EACH PROGRAMME, THE FOLLOWING CHARGES WILL APPLY:
- Certification programmes Eg. Business Analytics and Reporting (BAR) and
- Practical Audit Workshop (PAW) – S$200
- C-Suite Programmes – S$200
- Regular CPE programmes – S$40
- Pre-Admission course (PAC) – S$120, with deferment to the immediate available session only.
All charges are subject to prevailing GST.
*Switch/Replacement is not allowed for the Pre-Admission course.
*Deferment/ Switch/Replacement is not allowed for E-Learning courses.
NO-SHOW
There will be STRICTLY no refunds for no-show.
B) FOR BUNDLED/PACKAGED COURSE REGISTRATION
OTHER DISCOUNTS/PROMOTIONS/FUNDING
Bundled/Packaged course registrations cannot be used in conjunction with other discounts, promotions or funding application. Skills Future credit, UTAP, WDA funding is not applicable to courses enrolled under training bundle/package.
CANCELLATION / DEFERMENT / SWITCH / REPLACEMENT OF PARTICIPANT
There will be strictly NO cancellation, deferment, switch of courses and/or participant replacement once the participant is successfully enrolled for the bundled/packaged courses.
NO-SHOW
There will be STRICTLY no refunds for no-show.
C) FOR PREPAID PACKAGED COURSE REGISTRATION
Prepaid packaged course registrations cannot be used in conjunction with other discounts, promotions or funding application. Skills Future credit, UTAP, WDA funding is not applicable to courses enrolled under training bundle/package.
NO-SHOW
There will be STRICTLY no refunds for no-show.
D) FOR SKILLS FUTURE CREDIT (SFC) AND WDA FUNDED PROGRAMMES REGISTRATION
REQUEST FOR DEFERMENT / SWITCH / REPLACEMENT
Participants/Corporate users may request for deferment/switch by writing to cpe@isca.org.sg at least 14 days prior to the programme commencement.
1. Deferment of Programme
When a participant is unable to attend a programme, he/she may request to defer to the next session (subject to available dates) by writing to cpe@isca.org.sg for individual registration under personal billing. A corporate user can also defer a course on behalf of his/her participant by writing to cpe@isca.org.sg for company billing.
2. Switch to another programme
A top-up fee will be levied in the case where a participant switches to a programme of a higher fee by writing to cpe@isca.org.sg. No refunds will be made if the participant switches to a programme of a lower fee. A corporate user can also switch a course on behalf of his/her participant by writing to cpe@isca.org.sg
An administrative fee of S$40 (subject to prevailing GST) will be charged upon approval of the switch / deferment request.
3.Replacement of participant (Only applicable for corporate registrations under company billing)
Corporate users may request for participant replacement(s) by writing to cpe@isca.org.sg to inform us at least 14 days prior to the programme commencement. A top-up fee will be levied in the case where an ISCA member participant is replaced by a non-member. No refunds will be made if a non-member participant is replaced by an ISCA member. Other than the top-up fee (if applicable), there will be no administrative fee charged for participant replacement(s).
Corporate Registrations and related requests such as Replacements are not applicable for programmes funded under the Skills Future Credit (SFC).
NO-SHOW
There will be STRICTLY no refunds for no-show.
OVERVIEW OF ADMINISTRATIVE FEES
| Request | Programme Type | Admin Fee
(Before Gst) |
| Changes to item(s) in invoices and/or name(s) in certificates of attendance/completion after they have been generated | All | $40 |
| Per Successful Deferment of Course session/date to another available session/date | Regular CPE programmes | $40 |
| Pre-Admission course (PAC) | $120 |
Certification programmes
Eg. Business Analytics and Reporting (BAR) and
Practical Audit Workshop (PAW) | $200 |
| C-Suite Programmes | $200 |
Per Successful Switch* of Course
*A top-up fee will be levied in the case where a participant switches to a programme of a higher fee. No refunds will be made if the participant switches to a programme of a lower fee. | Regular CPE programmes | $40 |
| Pre-Admission course (PAC) | $120 |
Certification programmes
Eg. Business Analytics and Reporting (BAR) and
Practical Audit Workshop (PAW) | $200 |
| C-Suite Programmes | $200 |
Per Successful Substitution of Participant** for Course by Corporate User
**A top-up fee will be levied in the case where an ISCA member participant is substituted by a non-member. No refunds will be made if a non-member participant is substituted by an ISCA member. | Where applicable | NA |
Personal information such as participant’s name, NRIC/FIN, personal email address and mobile contact number will be provided to SkillsFuture Singapore (SSG) to facilitate SSG’s Training Quality and Outcomes Measurement (TRAQOM) initiative for SkillsFuture Credit approved courses.
To opt out of this survey, please complete the following form and email it to cpe@isca.org.sg at least 7 working days before the start of the course. To download the form, please click here.
TERMS OF SERVICE
The Institute reserves the right to change the above terms and conditions without notice.
The Institute will exercise all possible care to run the confirmed courses, however, in the event of unforeseen circumstances, the Institute reserves the right to cancel or defer the courses, and/or change venue, speaker, course dates and fees. The Institute will take all reasonable efforts to notify participants of changes, should they happen. No refund of course fee and other related cost incurred will be made by the Institute.
The Institute seeks to collect and may use and/or disclose your personal data for matters relating to your course enrolment and/or the conduct of the Institute's business in accordance with the Personal Data Protection Act 2012. The Institute may from time to time use your personal data to inform you of related news, CPE activities, members' benefits, goods, services, facilities and events. The Institute may also use your personal data for the conduct of statistical research and studies, and analyse the data collected to administer, develop and improve its services. For the purpose of event coverage, photography (and videography) will be in progress during the event. Please inform the photographers (or organizer) if you do not wish for your photographs to be taken.
By enrolling in a course and/or participating in any events or activities organized by the Institute (including any purchases of goods and services from the Institute), you consent to the collection and use of your personal data in accordance with ISCA's Privacy and Data Protection Policy: http://isca.org.sg/privacy-and-data-protection-policy/
"If you wish to unsubscribe and withdraw your consent, you can also do so by clicking on the link(s) provided below:"
Withdrawal of consent for marketing via:
(i) Electronic Direct Mailer (EDM): email to cpe@isca.org.sg or
(ii) Voice calls, text or fax: http://www.isca.org.sg/consent