In today’s dynamic and resource-constrained environment, Business Leaders in SMEs often wear multiple hats—overseeing operations, driving performance, and supporting team development. One of the most powerful and cost-effective ways to build capability and cultivate leadership from within is through coaching and mentoring.
This half-day workshop is designed to equip business leaders and above with the skills, frameworks, and mindset needed to support employee growth, build trust, and foster accountability all while aligning with the business objectives. Participants will learn how to apply practical coaching and mentoring tools in their everyday work and use short but impactful conversations that enhance both performance and potential.
On the completion of this course, you will be able to:
- Differentiate between coaching and mentoring
- Apply the Goal, Reality, Options, Way Forward (GROW) model to structure effective coaching conversations.
- Demonstrate essential coaching and mentoring skills such as active listening, asking open-ended questions, and giving constructive feedback.
- Identify opportunities to integrate coaching and mentoring into regular workplace interactions, even with limited time and resources.
- Create a personal action plan to begin or strengthen their role as a coach or mentor within their teams.
Programme Outline
Coaching vs Mentoring: What's the Difference?
- Brief overview of coaching vs mentoring in SME contexts
- Definitions & Core Purpose
- Key Differences: Direction vs Discovery.
- Coaching vs Mentoring vs Training vs Counselling
Group Activity : SME Scenarios –Coaching or Mentoring? The GROW Model for Coaching
- Understand the GROW model and the importance of active listening and impactful questioning.
- Demonstration on coaching conversations
- Group Activity: Role Play Apply the GROW model with an observation checklist
Mentoring in Action
- What Makes a Good Mentor?
- Trust-building
- Sharing stories vs giving advice
- Long-term relationship vs short-term performance
- Mentoring Moments in the Workplace – spotting mentoring opportunities in SMEs
- Group Activity: Design a mentoring roadmap for a junior executive
Integrating Coaching & Mentoring in SMEs
- Challenges in SMEs
- Potential solutions
- Toolkit for effective coaching and mentoring:
- 10-minute coaching template
- Peer mentoring circles
- Leadership learning logs
- Create a personal action plan
Training Methodology*
Workshop style lecture with group activities, role play and skills practice
Closing Date for Registration*
18 August 2025
Intended For
SME Business Owners , Business Leaders and SME Professionals
Competency Mapping
Others = 3.50 Hours
Schedule & Fees
Date & Time
20 Aug 2025 (9:00 AM - 12:30 PM)
Fee (inclusive of GST)
SGD pricing -
For Members:
$ 163.50
For Non-Members:
$ 163.50
Programme Facilitator(s)
Dr Caroline Josephine Dawson
Venue
60 Cecil Street
Singapore 049709
Testimonial
Funding
No funding Available!
Programme Facilitator(s)
Dr Caroline Josephine Dawson
Dr Caroline Josephine Dawson holds a professional Doctorate in Business Administration (DBA) from Teesside University (TU), United Kingdom and Master of Arts degree in Mass Communications from Nanyang Technological University (NTU), Singapore. Director of Caroline Dawson International, Dr Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.
Dr Dawson’s pragmatic real world approach ensures that she understands and responds to the real pressures and issues faced by adult learners especially. By closely observing and identifying individuals with special learning needs, she has maintained that experiential, innovative teaching methods and highly interactive curriculum are key motivational factors that enhance one’s communication and personal development skills.
During her numerous corporate exposure with local and foreign delegates, Dr Dawson has provided counselling and coaching services to many multicultural individuals and teams while also mentoring fellow educators in developing their professional skills.
As a former journalist, Dr Dawson’s professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force.As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.
Her experience in working with public and private sector training has become one of her training strengths.Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business writing. Dr Dawson has trained operational,
supervisory and managerial staff from various organisations.
She has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Dr Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram, Lumina Spark practitioner; and Life Coach. She has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently a Professional Member with Asia Professional Speakers Singapore and a Member with Toastmasters Club Association, International Women’s Federation of Commerce and Industry (Singapore), Business & Professional Women’s Association (S), Society of Singapore Writers and Adult Educators Network Singapore.
In today’s dynamic and resource-constrained environment, Business Leaders in SMEs often wear multiple hats—overseeing operations, driving performance, and supporting team development. One of the most powerful and cost-effective ways to build capability and cultivate leadership from within is through coaching and mentoring.
This half-day workshop is designed to equip business leaders and above with the skills, frameworks, and mindset needed to support employee growth, build trust, and foster accountability all while aligning with the business objectives. Participants will learn how to apply practical coaching and mentoring tools in their everyday work and use short but impactful conversations that enhance both performance and potential.
On the completion of this course, you will be able to:
- Differentiate between coaching and mentoring
- Apply the Goal, Reality, Options, Way Forward (GROW) model to structure effective coaching conversations.
- Demonstrate essential coaching and mentoring skills such as active listening, asking open-ended questions, and giving constructive feedback.
- Identify opportunities to integrate coaching and mentoring into regular workplace interactions, even with limited time and resources.
- Create a personal action plan to begin or strengthen their role as a coach or mentor within their teams.
Programme Outline
Coaching vs Mentoring: What's the Difference?
- Brief overview of coaching vs mentoring in SME contexts
- Definitions & Core Purpose
- Key Differences: Direction vs Discovery.
- Coaching vs Mentoring vs Training vs Counselling
Group Activity : SME Scenarios –Coaching or Mentoring? The GROW Model for Coaching
- Understand the GROW model and the importance of active listening and impactful questioning.
- Demonstration on coaching conversations
- Group Activity: Role Play Apply the GROW model with an observation checklist
Mentoring in Action
- What Makes a Good Mentor?
- Trust-building
- Sharing stories vs giving advice
- Long-term relationship vs short-term performance
- Mentoring Moments in the Workplace – spotting mentoring opportunities in SMEs
- Group Activity: Design a mentoring roadmap for a junior executive
Integrating Coaching & Mentoring in SMEs
- Challenges in SMEs
- Potential solutions
- Toolkit for effective coaching and mentoring:
- 10-minute coaching template
- Peer mentoring circles
- Leadership learning logs
- Create a personal action plan
Training Methodology*
Workshop style lecture with group activities, role play and skills practice
Closing Date for Registration*
18 August 2025
Intended For
SME Business Owners , Business Leaders and SME Professionals
Competency Mapping
Others = 3.50 Hours
Programme Facilitator(s)
Dr Caroline Josephine Dawson
Dr Caroline Josephine Dawson holds a professional Doctorate in Business Administration (DBA) from Teesside University (TU), United Kingdom and Master of Arts degree in Mass Communications from Nanyang Technological University (NTU), Singapore. Director of Caroline Dawson International, Dr Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.
Dr Dawson’s pragmatic real world approach ensures that she understands and responds to the real pressures and issues faced by adult learners especially. By closely observing and identifying individuals with special learning needs, she has maintained that experiential, innovative teaching methods and highly interactive curriculum are key motivational factors that enhance one’s communication and personal development skills.
During her numerous corporate exposure with local and foreign delegates, Dr Dawson has provided counselling and coaching services to many multicultural individuals and teams while also mentoring fellow educators in developing their professional skills.
As a former journalist, Dr Dawson’s professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force.As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.
Her experience in working with public and private sector training has become one of her training strengths.Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business writing. Dr Dawson has trained operational,
supervisory and managerial staff from various organisations.
She has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Dr Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram, Lumina Spark practitioner; and Life Coach. She has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently a Professional Member with Asia Professional Speakers Singapore and a Member with Toastmasters Club Association, International Women’s Federation of Commerce and Industry (Singapore), Business & Professional Women’s Association (S), Society of Singapore Writers and Adult Educators Network Singapore.