This is an e-learning programme and also a module from the ISCA Professional Business Accountant (PBA) Programme.
 
Upon successful registration and payment, you will be notified via email within 10-15 mins on your enrolment confirmation with user instructions to access this programme.
 
Please complete all topics and sub-topics within the E-Learning courseware.
(The programme and assessment is valid for 6 months from the date of purchase)


Programme Objective

Conflict occurs when people disagree over their values, motivations, perceptions, ideas or desires. Therefore, workplace conflict is inevitable when employees of different backgrounds and work styles are brought together for a shared business purpose.
 
Conflict management is a key competency that all leaders should acquire to maintain a positive workplace environment. While it is impossible to avoid all conflicts, it is possible to build a culture where conflicts are managed productively.
 
In this course, you will learn to identify the different causes of conflict in the workplace and various ways to minimise conflict so that team performance is not compromised. You will also learn the different conflict management strategies and how to facilitate conflict resolution.   

Programme Outline

On completion of this e-learning module, you will be able to:
 

• Identify healthy vs unhealthy conflicts and causes of conflicts in the workplace
• Apply conflict management strategies depending on the conflict situation
• Work with affected team members to resolve, monitor and review agreed actions to resolve conflicts (i.e. Apply steps to facilitate conflict resolution)
• Identify ways to minimise conflict that may affect team performance

Training Methodology

E-Learning (24/7) with video and MCQ Assessment

No cancellation or change in programme enrolment once the enrolment is successful.

Click here for ISCA E-Learning User Guide.
 

Intended For

Managers, team leaders, supervisors and all level of staff who wish to learn conflict management skills.

Competency Mapping

Others = 1.00 Hours

Programme Facilitator(s)